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Diagnostic World

IT Technical Support Officer

The closing date is 09 December 2025

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Job summary

About the role:

Were looking for an IT Technical Support Officer to join our IT Team at Diagnostic World. This is a full-time, permanent position, working remotely, with some national travel as required.

Main duties of the job

You will prioritise and respond to helpdesk calls, providing 1st and 2nd line support for all business IT systems. There will be the requirement to support off-site locations as required, but all travel costs will be covered by Diagnostic World.

About us

Diagnostic World are a leading provider of NHS and Private healthcare with services delivered from Community Diagnostic Centres, Community Health Centres and within our fleet of mobile and relocatable units. Within our service offering, we provide General and Musculoskeletal Ultrasound to patients across the Midlands & South-East on a referred and self-referred basis.

Details

Date posted

11 November 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Bank

Working pattern

Home or remote working

Reference number

U0062-25-0011

Job locations

58-59 Birmingham Research Park

Vincent Drive

Birmingham

B15 2SQ


Job description

Job responsibilities

What you will do:

  • Liaise with both internal and external agencies for the installation, configuration and maintenance of new and current systems.
  • To assist in developing and delivering specific training plans and system guidance documentation.
  • Manage and maintain IT asset register which would include hardware and software.
  • Manage the antivirus updates across the estate.
  • Administer internal IT services (such as our Devices, M365 tenant, Azure, and business SaaS applications).
  • Manage and support the smartphones for the business on MDM environment.
  • Support all clinical systems, including our Patient Administration System.

Whats in it for you:

  • Company Pension Scheme
  • 20 days annual leave, plus bank holidays, increasing on an annual basis
  • Employee Assistance Programme (for health, wellbeing and financial assistance)

Job description

Job responsibilities

What you will do:

  • Liaise with both internal and external agencies for the installation, configuration and maintenance of new and current systems.
  • To assist in developing and delivering specific training plans and system guidance documentation.
  • Manage and maintain IT asset register which would include hardware and software.
  • Manage the antivirus updates across the estate.
  • Administer internal IT services (such as our Devices, M365 tenant, Azure, and business SaaS applications).
  • Manage and support the smartphones for the business on MDM environment.
  • Support all clinical systems, including our Patient Administration System.

Whats in it for you:

  • Company Pension Scheme
  • 20 days annual leave, plus bank holidays, increasing on an annual basis
  • Employee Assistance Programme (for health, wellbeing and financial assistance)

Person Specification

Qualifications

Essential

  • About you
  • Prior experience working in a support/service desk role at 1st & 2nd line.
  • Eligibility to reside and work in the UK.
  • Highly skilled knowledge, experience and training in the use of Microsoft Office products, ideally including the Admin environment, MS Teams, Outlook and SharePoint.
  • Knowledge of Microsoft Windows 10/11 Operating Systems - Deployment, configuration, and support.
  • Experience in cloud bases solutions like Azure, Azure Active Directory, Microsoft Entra, Intune, M365 & AWS.
  • Knowledge of ITSM tools.

Desirable

  • Previous experience of working with DICOM, HL7 and PACS/RIS systems is desirable, but not essential.
Person Specification

Qualifications

Essential

  • About you
  • Prior experience working in a support/service desk role at 1st & 2nd line.
  • Eligibility to reside and work in the UK.
  • Highly skilled knowledge, experience and training in the use of Microsoft Office products, ideally including the Admin environment, MS Teams, Outlook and SharePoint.
  • Knowledge of Microsoft Windows 10/11 Operating Systems - Deployment, configuration, and support.
  • Experience in cloud bases solutions like Azure, Azure Active Directory, Microsoft Entra, Intune, M365 & AWS.
  • Knowledge of ITSM tools.

Desirable

  • Previous experience of working with DICOM, HL7 and PACS/RIS systems is desirable, but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Diagnostic World

Address

58-59 Birmingham Research Park

Vincent Drive

Birmingham

B15 2SQ


Employer's website

http://www.diagnosticworld.co.uk/ (Opens in a new tab)

Employer details

Employer name

Diagnostic World

Address

58-59 Birmingham Research Park

Vincent Drive

Birmingham

B15 2SQ


Employer's website

http://www.diagnosticworld.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Bunmi Oluwoye

hr@diagnosticworld.co.uk

Details

Date posted

11 November 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Bank

Working pattern

Home or remote working

Reference number

U0062-25-0011

Job locations

58-59 Birmingham Research Park

Vincent Drive

Birmingham

B15 2SQ


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