Service Support Manager
Diagnostic World
The closing date is 30 March 2025
Job summary
We are seeking a dedicated and driven Service Support Manager to lead our Service Support team and drive operational excellence across HR, Finance, and Quality Assurance functions.
Main duties of the job
In this pivotal role, you will oversee day-to-day operations, lead a team of four coordinators, and focus on improving workflows to enhance efficiency and compliance. If you thrive on streamlining processes, supporting team performance, and delivering high-quality support services, we want to hear from you!
About us
Diagnostic World prides itself on being an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, marriage and civil partnership, or pregnancy and maternity.
Job description
Job responsibilities
Key Responsibilities:
- Lead the Service Support team, ensuring smooth delivery of support across HR, Finance, and Quality Assurance.
- Drive process improvements and operational efficiency to align with organisational goals.
- Oversee payroll operations, with a view to bringing this service in-house by 2025.
- Manage and motivate a team of four coordinators, conducting appraisals and providing cover as needed.
- Act as the escalation point for complex service issues and ensure effective resolution.
- Ensure compliance with company policies and industry regulations, supporting policy reviews and risk management.
- Prepare performance reports and contribute to monthly management information packs.
What we offer:
The opportunity to define your career growth journey as part of an entrepreneurial team that rewards performance
Funding and time to participate in further recruitment and management training and aspire to be a member of the senior management team.
Salary: £30k - £40k (depending upon experience)
Health and Well-Being:
- Bupa Cash Plan
- Eye Test Reimbursement
- Blue Light Card for exclusive discounts
- Cycle to Work Scheme
- Access to Diagnostic Worlds Health Services
Leave and Awards:
- Basic Annual Leave:20 days
- Paid Sick Days: 5 days
- Paid Training Days: 5 days
- Length of Service Award: Earn an additional 1 day of leave per year of service, up to a maximum of 5 extra days after 5 years.
Workplace Tools and Support:
- Company Phone
- Company Laptop
Additional Perks:
- Regular Social Events to build team connections
- This package reflects our dedication to fostering a supportive, rewarding, and fulfilling workplace for all team members.
About You:
- Proven experience in team management, operational oversight, and process improvement.
- Strong knowledge of HR, Finance, and Quality Assurance functions.
- Excellent leadership and problem-solving skills, with a proactive approach to identifying and resolving challenges.
- Effective communicator with the ability to motivate and develop a team in a remote environment.
Job description
Job responsibilities
Key Responsibilities:
- Lead the Service Support team, ensuring smooth delivery of support across HR, Finance, and Quality Assurance.
- Drive process improvements and operational efficiency to align with organisational goals.
- Oversee payroll operations, with a view to bringing this service in-house by 2025.
- Manage and motivate a team of four coordinators, conducting appraisals and providing cover as needed.
- Act as the escalation point for complex service issues and ensure effective resolution.
- Ensure compliance with company policies and industry regulations, supporting policy reviews and risk management.
- Prepare performance reports and contribute to monthly management information packs.
What we offer:
The opportunity to define your career growth journey as part of an entrepreneurial team that rewards performance
Funding and time to participate in further recruitment and management training and aspire to be a member of the senior management team.
Salary: £30k - £40k (depending upon experience)
Health and Well-Being:
- Bupa Cash Plan
- Eye Test Reimbursement
- Blue Light Card for exclusive discounts
- Cycle to Work Scheme
- Access to Diagnostic Worlds Health Services
Leave and Awards:
- Basic Annual Leave:20 days
- Paid Sick Days: 5 days
- Paid Training Days: 5 days
- Length of Service Award: Earn an additional 1 day of leave per year of service, up to a maximum of 5 extra days after 5 years.
Workplace Tools and Support:
- Company Phone
- Company Laptop
Additional Perks:
- Regular Social Events to build team connections
- This package reflects our dedication to fostering a supportive, rewarding, and fulfilling workplace for all team members.
About You:
- Proven experience in team management, operational oversight, and process improvement.
- Strong knowledge of HR, Finance, and Quality Assurance functions.
- Excellent leadership and problem-solving skills, with a proactive approach to identifying and resolving challenges.
- Effective communicator with the ability to motivate and develop a team in a remote environment.
Person Specification
Experience
Essential
- At least 2 years experience in a related field
Person Specification
Experience
Essential
- At least 2 years experience in a related field
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
