Job responsibilities
Introduction:
Diagnostic World are a leading provider of NHS and Private healthcare with services delivered from Community Diagnostic Centres, Community Health Centres and within our fleet of mobile and relocatable units. Within our service offering, we provide General and Musculoskeletal Ultrasound to patients across the Midlands & South-East on a referred and self-referred basis.
We are seeking a Clinical Trainer to support our Ultrasound services across Kent, Leicester, Walsall and Surrey which form our Midlands & South-East business unit.
What you will do:
You will make healthcare better for our patients by nurturing and training a team to deliver a high-quality ultrasound service. You will provide clinical training and support in your area and throughout the organisation. You will work alongside our Ultrasound Clinical Lead to inspire and motivate the team to consistently deliver a safe and effective service every day.
What you are responsible for:
Clinical
- Undertake ultrasound procedures in line with existing modality specific clinical guidelines and protocols (aligned with RCR & SOR Standards)
- Undertake examinations in line with the patient referrals adhering to organisational guidelines
- Maintain professional competencies and CPD
- Ensure due regard is given to the customs, values and spiritual beliefs of patients and to ensure patients views are sought and considered
- Manage a safe, effective, caring and well led environment responsive to our patients, customer and staff requirements
- Support the Clinical Lead as required
Operations
- Support the Operational Management Team with operational queries and cover clinics as a Sonographer as required
- Participate in team meetings and ensure effective communication within the service
- Compile reports as required by management and the Clinical Lead
- Ensure all Patient Information Systems are maintained with accurate and up to date information
- Ensure the security and upkeep of all relevant electronic patient and employee records
- Ensure copies of all reports are stored in the correct central designated folder and that all scans are reported in the same working day (unless second opinion needed)
- Any other duties as required by business needs
Governance
- Investigate and respond to service user complaints as appropriate and as directed by management.
- Investigate and manage incidents reported through our incident reporting system as appropriate and as directed by management.
- Understand and adhere to the companies Health and Safety Policy.
- Demonstrate safe, effective practice in line with the company policies and procedures.
- Follow ultrasound specific protocols, in line with requirements, to support the service
- Support the Clinical Lead with review of protocols, agenda items and driving completion of forum actions as required.
People Management
- Promote equal opportunities for staff.
- Direct and supervise the workload of the sonographers under your training and supervision.
- Address and manage conduct and capability issues with the Clinical Lead in line with company policy to include formal disciplinary investigations if required.
- Ensure adequate and effective staff development.
- Maintain accurate training, professional development and performance records.
- Participate in the recruitment selection of applicants.
- Commercial & Service Development.
- Develop service in line with patients, contractual and Diagnostic World requirements.
- Manage quality service on site with safety of patients/staff being the priority.
- Manage customer satisfaction (CCG, NHS, commissioner, other) and patient feedback.
- Drive team to ensure excellent patient experience, providing feedback via patient satisfaction survey completion and reporting.
Quality & Audit
- Undertaking a range of audit assignments, involving all aspects of Ultrasound, following consultation with the Consultant Radiologist Clinical Lead and Head of Service Delivery.
- Ensure that individual audit results are discussed with the relevant sonographer to ensure that continued learning and development is maintained whilst linking in with the Clinical Lead for training & development.
- As required, attend or participate as a member of other committees, groups or workshops
- Through our Internal Audit work, provide an effective contribution to our Quality Assurance Framework
- Promote and maintain good client relations and the good reputation of Diagnostic World by ensuring audit work is undertaken with integrity, competence, objectivity and confidentiality
- Provide cost effective and practical advice, both written and verbal, to staff and management on audit processes and outcomes and other related matters as and when requested
- Discuss and agree with the National Clinical Lead and Consultant Radiologist Clinical Lead audit findings, recommendations and suggested solutions as appropriate, together with implementation timescales and local responsibilities.
- Ensure compliance with all systems and processes for internal audit.
What people see in you:
- A person who delivers results and makes good decisions.
- A team player who is approachable, dedicated and hardworking.
- A passionate, dynamic and committed trainer.
- An impactful communicator and agile thinker.
- High quality and service mentality.
- A desire to enhance business success.
You will:
- Hold a minimum of a PGD in Ultrasound (or equivalent) and be a member of an appropriate professional body with valid registration
- Have experience in clinical audits, compiling results and presenting outcomes
- Demonstrate an appreciation of patient care
- Have a full understanding of the implications of the Data Protection Act, Information Governance Statement of Compliance and Caldicott Principles
- Understand and be able to deliver on the Care Quality Commission fundamental standards for health care
- Have excellent written, verbal and electronic communication skills
- Have developed interpersonal and relationship management skills
- Be computer literate with accurate data entry skills and strong attention to detail
- Be professional and have a cooperative attitude towards patients, customers and colleagues
- Have a willingness to embrace new thinking and new technologies
- Have evidence of Continuing Professional Development
- Have a full UK Driving Licence
You will have experience of:
- Prioritising conflicting demands successfully through developed organisational and time management skills
- Significant clinical experience as a qualified sonographer, undertaking a wide range of procedures
- Effectively supporting and training staff
- Engaging and motivating team members
- Performing and managing ultrasound clinical audits
- Improving quality of care
- Supporting a remote team by objectives
