Academy Co-ordinator - Learning and Development

Job description

Job responsibilities

• Positively promote the gtd academy and reflect its vision.
• Promote and contribute to positive and effective working relationships with internal and external key stakeholders.
• Ensure all queries coming to the generic inboxes are responded to in a timely manner.
• Be aware of statutory, regulatory, and contractual requirements and assist with ensuring the mandatory training matrix reflects any changes.
• Coordinate the mandatory training matrix and modules, ensuring change requests follow the correct process and any changes are actioned / communicated.
• Act as the team systems expert for the academy learning management system (LMS), and others as may become used. This includes:

1. Ensuring user profiles and mandatory training groups are maintained as per the agreed mandatory training matrix, including administrative system changes where required.
2. Liaising with our LMS provider to raise system queries, ensure changes to the system are developed/actioned and the contract is renewed as per expiry dates, etc.
3. Support the business with making changes to the LMS as may be required e.g. new functionality, change in how the system is used.
4. Lead on reporting (e.g. mandatory training compliance), meeting internal deadlines and responding to ad hoc requests in a timely manner.
5. Deliver LMS training to managers and staff during induction and as needed thereafter i.e. new development rollout or further support.
6. Create supporting documents and resources to help managers and staff use the system, e.g. user guides / videos, and ensure these are kept up to date.

• Ensure that internal training needs are met by sourcing relevant internal / external training providers / courses, liaising with internal / external contacts and developing bespoke packages, where required.
• Review external training courses to ensure quality standards are met and the aims meet the needs of internal training requirements.
• Assess completed training sessions on a regular basis, including staff attendance, evaluation forms and other feedback, to make recommendations for how to develop/improve moving forward.
• Regular attendance, preparation for and active engagement at academy-related meetings, for example learning and development forum, academy steering group, project meetings, etc.
• Coordinate the organisational training needs analysis, including working with dedicated groups to identify and prioritise training needs, provide updates to the learning and development forum and other groups as required, and support with actions required as a result.
• Support the academy manager to regularly review and follow up on actions as an output of the learning and development forum.
• Assist with the development, training, implementation and maintenance of academy policies and procedures.
• Supervising the work of the academy team, including ensuring work is carried out on time and being a point of escalation for queries.
• Ensure relevant subject experts are sourced to attend / input into ad hoc events, e.g. forums, celebration events, as required.
• Ensure various forums are coordinated, facilitated and key information is shared with the wider organisation.
• Ensure monthly reports are accessible to / shared with appropriate recipients within the required timeframe e.g. mandatory training and appraisal compliance, in addition to ad-hoc reports as required e.g. training attendance and progress.
• Ensure required resources and training rooms at internal and external sites are maintained in readiness to deliver training.
• Support facilitation of training sessions i.e. room set up, assist with activities, handout resources, technical support e.g. Microsoft teams breakout rooms.
• In the absence of the academy administrator, provide corporate support for formal academy meetings, including circulating the agenda, taking minutes, updating action lists, etc.
• Monitoring of funding and tracking income to the academy from internal and external sources.
• Approval of study leave requests up to the lower-level threshold.
• Ensure the study leave policy is adhered to, i.e. training agreements and study leave application process.
• In absence of the academy manager, lead on academy team meetings.
• Work closely with academy team members and the corporate affairs team to contribute to/lead on and maintain academy communications, resources, communication networks and social media pages to ensure content remains current and refreshed.
• Supporting the academy manager with monitoring social media activity and providing appropriate responses.
• Scope out opportunities to expand the academys brand and attend networking events.
• Support the booking and payment process for attendees to access gtd academy training.
• Contribute to maintaining GDPR compliance in our data processing activities by ensuring employee data is processed in line with regulations, and disposed of accordingly.
• Project management of ongoing, new, and ad hoc projects and initiatives undertaken by the academy team.
• Promote diversity, equality and inclusion as part of the culture of the organisation and in relation to learning and development.
• Undertake any other reasonable tasks as directed from time to time by the academy manager.

Other duties:

• Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.

Person Specification

Qualifications

Essential

• Good standard of education, with a minimum of 5 Grade C+ GCSEs including Maths and English or equivalent.

Desirable

• Learning and development qualification, such as Level 3 Learning and Development Practitioner or above.

Experience

Essential

• Working in an administrative, office role/environment.
• Working in a training/learning and development setting or department.
• Working with an e-learning and/or learning management system.
• Providing administration support for meetings.
• Experience of working collaboratively with a range of internal and external stakeholders.

Desirable

• Working for the NHS or in a healthcare setting.
• Experience of using social media and new media for communications, marketing and promotional campaigns.
• Experience of stakeholder management and external networking.

Skills and Attributes

Essential

• Excellent interpersonal and communication skills.
• Excellent organisation and planning skills and attention to detail.
• Good knowledge of Microsoft Office applications.
• Able to work autonomously and show initiative.
• Able to work as part of a team.
• Willingness to work flexibly.
• Effective time management skills and able to prioritise workload.

Employer details

Employer name

Gtd Healthcare

Address

New Century House

Progress Way Off Windmill Lane

Denton

Manchester

M34 2GP

Employer's website

https://www.gtdhealthcare.co.uk/ (Opens in a new tab)