Job summary
gtd healthcare is one of the largest NHS commissioned Primary Care, Out of Hours & Urgent Care providers in the North West of England. We have a fantastic opportunity for a Clinical Practitioner to undertake telephone triage based within our Out of Hours clinical hub in Denton, Manchester.
Telephone Triage Clinicians provide a comprehensive triage service, for patients requiring out of hours services, providing appropriate information, advice or referrals, as per the agreed protocols and pathways.
Whilst working within our clinical hub, you will be part of a multi skilled team that includes Advanced nurse practitioners, Senior Clinical Practitioner, Registered Nurses, Dental Nurses, Prescribing Pharmacists and GPs.
This is an exciting opportunity to expand your skills and continue providing excellent patient care to suit your work life balance.
Our clinical hub is open 24 hours a day, 7 days a week and we have a variety of shift opportunities available for full time, part time and bank working predominantly evenings, overnights and weekends.
We would welcome applications from capable, pro-active, and experienced Nurses, Paramedics and Pharmacists. No experience of telephone triage is required as full training will be given.
This is an excellent opportunity to work alongside a team who has a real commitment to continuous improvement, shared learning, and best practice, while being passionate about providing patients with the highest possible quality care.
Main duties of the job
The clinical practitioner will function as part of a health care team providing telephone triage and a comprehensive clinical assessment service to patients and/or their carers/relatives resulting in a safe and appropriate clinical decision.
You will facilitate the provision of accurate healthcare information, health improvement advice or, where applicable, referral to the appropriate level and location of care, in order to meet the holistic and therapeutic requirements of the patient/carer.
The successful candidate will work within codes of practice and professional guidelines.
For further details, please refer to the job description attached.
About us
At gtd healthcare we believe we do
things differently. Our not-for-profit ethos, with a drive to innovate care
offers patients the best experience possible and a unique opportunity to
transform services.
We are keen to develop and support staff to excel their career
aspirations whilst making a positive difference to patients and the community.
We put our people at the heart of everything we do. We are a values driven
organisation and we are passionate about providing the best possible healthcare
for our patients.
Benefits package
As an employee of gtd healthcare, you'll be able to
take advantage of our benefits package, including:
- working for a values-driven
organisation;
- Real living wage employer;
- access to Wagestream,
which provides flexible and on-demand access to stream your pay during the
month, in real-time, when picking-up extra shifts;
- 30 days annual leave, rising to 32
after five years of continuous service;
- flexible pension benefits including
NHS pension scheme;
- flexible working hours and
policies;
- family friendly and carer
policies;
- opportunities to apply for
innovation and quality awards;
- access to gtd healthcares
wellbeing initiatives, which offer a wide range of tools and resources;
- gtd
healthcare social and fun activities;
- cycle to work scheme.
Job description
Job responsibilities
Service Delivery
and Performance
- Act as
a professional role model at all times.
- Develop
and maintain expertise, practice and competence in the role of Clinical
Assessor
- Provide
skilled and effective Face to Face / telephone / Video assessment for patients
passed from a range of services such as 111 / work as
part of multidisciplinary team within the urgent care / primary care / OOHs setting
- The Clinical
Practitioner will undertake a telephone / video consultation using the computer
software system and will always use professional judgement.
- To
apply critical analysis along with a high degree of clinical curiosity
- Empower
patients to enable them to act upon advice given and embrace self-management.
- Accurately
document consultation notes in a timely fashion to allow for suitable emergency
referral and intervention.
- To
share and utilise areas of specialist practice with peers and colleagues to
inform and enhance patient care.
- To
work with the management / operational team to contribute to the development
and delivery of service.
- Identify
and use information sources such as the Directory of Services (DOS) to support
and underpin clinical decision-making.
- Provide
health education and self-management advice during the consultation process.
- Refer
to the ACP Lead / Lead SCP / medical Lead as necessary for advice.
- Facilitate
and actively participate in the continuous quality improvement audit process. Reflect
as necessary on this process.
- To
attend and contribute to organised meetings.
- To
follow gtd healthcares policies and procedures, i.e., the failed
encounter procedure and the home visiting policy.
- Understand
and embrace local pathways including use of ED for urgent and immediate needs.
Effective Communication
- Actively
communicate with all staff.
- Actively
communicate with other service providers about patient care i.e., child
protection issues.
- Work
within the governance agenda contributing to service improvement.
- Reflect
the diversity of needs in the local healthcare community by utilising all available
resources to facilitate access to the service where there are barriers to
communication and understanding.
- Utilise advanced
listening skills, probing and facilitative skills across a diverse range of
calls Face to Face assessments, some of which are highly challenging due to
emotive circumstances or patient aggression.
- The post holder should
recognise the importance of effective communication within the team and will
strive to communicate effectively with team members, patients, and carers
- Utilises
enhanced communication skills to negotiate and provide support to service users
who may be non-compliant with recommended outcomes whilst adhering to the relevant
gtd healthcare policies and procedures.
Management of Risk
- Maintain
a healthy and safe work environment for self and colleagues.
- Have
responsibility and accountability for the escalation of any adverse incidents
or events to the appropriate persons both internally and externally, whilst
ensuring that the appropriate documentation is recorded, and that the ACP lead
/ operational lead is actively involved and communicated with.
Corporate responsibilities
- Work
as part of the gtd healthcare team to ensure a positive and productive team
environment is developed and always maintained.
Personal/professional development
The post-holder will participate in any training programme implemented
by the organisation as part of employment, such training to include:
- Taking
responsibility for maintaining a record of own personal and/or professional
development.
- Prioritise, organise and
manage care in a manner that maintains and promotes quality.
- Produce accurate,
contemporaneous and complete records of patient consultation, consistent with
legislation, policies and procedures.
- Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work.
- Attend
or complete all mandatory sessions e.g. Child Protection and BLS etc.
Clinical Duties
- Assess patient
both adults and children need from a physiological and psychological
perspective and plan care accordingly in a timely manner.
- To work with
members of the MDT and independently to assess, plan, implement and
evaluate interventions/treatment for patients with complex needs and care
for patients.
- To work with
members of the MDT.
- Provide health
education and promote healthy lifestyle for patients and carers.
- Provide clinical
and professional advice.
- Promote safe
systems of work and identify areas where changes in Urgent Care / primary
care would achieve a more effective outcome.
- Ensure resources
are used efficiently and effectively and all equipment used in the care of
patients is appropriately maintained and used only by those individuals
with the appropriate training.
This job description is an outline of the key
responsibilities of the role and is not intended as an exhaustive list, which
may change as the post develops. The post holder may also be required to
undertake any other duties requested by Heads of Nursing and AHP, or Clinical Services Manager, to meet the needs of the organisation. This may involve travel to other sites within
the organisation.
Job description
Job responsibilities
Service Delivery
and Performance
- Act as
a professional role model at all times.
- Develop
and maintain expertise, practice and competence in the role of Clinical
Assessor
- Provide
skilled and effective Face to Face / telephone / Video assessment for patients
passed from a range of services such as 111 / work as
part of multidisciplinary team within the urgent care / primary care / OOHs setting
- The Clinical
Practitioner will undertake a telephone / video consultation using the computer
software system and will always use professional judgement.
- To
apply critical analysis along with a high degree of clinical curiosity
- Empower
patients to enable them to act upon advice given and embrace self-management.
- Accurately
document consultation notes in a timely fashion to allow for suitable emergency
referral and intervention.
- To
share and utilise areas of specialist practice with peers and colleagues to
inform and enhance patient care.
- To
work with the management / operational team to contribute to the development
and delivery of service.
- Identify
and use information sources such as the Directory of Services (DOS) to support
and underpin clinical decision-making.
- Provide
health education and self-management advice during the consultation process.
- Refer
to the ACP Lead / Lead SCP / medical Lead as necessary for advice.
- Facilitate
and actively participate in the continuous quality improvement audit process. Reflect
as necessary on this process.
- To
attend and contribute to organised meetings.
- To
follow gtd healthcares policies and procedures, i.e., the failed
encounter procedure and the home visiting policy.
- Understand
and embrace local pathways including use of ED for urgent and immediate needs.
Effective Communication
- Actively
communicate with all staff.
- Actively
communicate with other service providers about patient care i.e., child
protection issues.
- Work
within the governance agenda contributing to service improvement.
- Reflect
the diversity of needs in the local healthcare community by utilising all available
resources to facilitate access to the service where there are barriers to
communication and understanding.
- Utilise advanced
listening skills, probing and facilitative skills across a diverse range of
calls Face to Face assessments, some of which are highly challenging due to
emotive circumstances or patient aggression.
- The post holder should
recognise the importance of effective communication within the team and will
strive to communicate effectively with team members, patients, and carers
- Utilises
enhanced communication skills to negotiate and provide support to service users
who may be non-compliant with recommended outcomes whilst adhering to the relevant
gtd healthcare policies and procedures.
Management of Risk
- Maintain
a healthy and safe work environment for self and colleagues.
- Have
responsibility and accountability for the escalation of any adverse incidents
or events to the appropriate persons both internally and externally, whilst
ensuring that the appropriate documentation is recorded, and that the ACP lead
/ operational lead is actively involved and communicated with.
Corporate responsibilities
- Work
as part of the gtd healthcare team to ensure a positive and productive team
environment is developed and always maintained.
Personal/professional development
The post-holder will participate in any training programme implemented
by the organisation as part of employment, such training to include:
- Taking
responsibility for maintaining a record of own personal and/or professional
development.
- Prioritise, organise and
manage care in a manner that maintains and promotes quality.
- Produce accurate,
contemporaneous and complete records of patient consultation, consistent with
legislation, policies and procedures.
- Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work.
- Attend
or complete all mandatory sessions e.g. Child Protection and BLS etc.
Clinical Duties
- Assess patient
both adults and children need from a physiological and psychological
perspective and plan care accordingly in a timely manner.
- To work with
members of the MDT and independently to assess, plan, implement and
evaluate interventions/treatment for patients with complex needs and care
for patients.
- To work with
members of the MDT.
- Provide health
education and promote healthy lifestyle for patients and carers.
- Provide clinical
and professional advice.
- Promote safe
systems of work and identify areas where changes in Urgent Care / primary
care would achieve a more effective outcome.
- Ensure resources
are used efficiently and effectively and all equipment used in the care of
patients is appropriately maintained and used only by those individuals
with the appropriate training.
This job description is an outline of the key
responsibilities of the role and is not intended as an exhaustive list, which
may change as the post develops. The post holder may also be required to
undertake any other duties requested by Heads of Nursing and AHP, or Clinical Services Manager, to meet the needs of the organisation. This may involve travel to other sites within
the organisation.
Person Specification
Qualifications
Essential
- RGN or equivalent professional qualification.
- Current NMC, HCPC, GPhC Registration or equivalent.
Desirable
- Professional Degree Qualification.
Experience
Essential
- Experience of making autonomous clinical decisions.
- Experience of working with multi-disciplinary teams.
- Experience of working to protocols and evidence based guidelines.
- Experience of using evidence to inform decision-making.
Desirable
- Experience of working within Urgent care/General. Practice/community services.
- Triage Experience.
- Experience and understanding of the 111 service.
Skills and Attributes
Essential
- Good organisational skills.
- Able to make decisions.
- Calm under pressure.
- Strong interpersonal skills, e.g. able to work in partnership with others.
- Excellent communication skills, both verbal and written.
- Effective negotiator.
- Good IT skills.
- Excellent communication skills.
- Strong team working ethic.
- Able to elicit and process information in order to make an appropriate clinical decision.
- Trustworthy and reliable.
- Ability to work unsupervised with a high degree of autonomy.
- Adaptable and comfortable with change.
- Able and willing to work unsocial hours and Bank Holidays.
Person Specification
Qualifications
Essential
- RGN or equivalent professional qualification.
- Current NMC, HCPC, GPhC Registration or equivalent.
Desirable
- Professional Degree Qualification.
Experience
Essential
- Experience of making autonomous clinical decisions.
- Experience of working with multi-disciplinary teams.
- Experience of working to protocols and evidence based guidelines.
- Experience of using evidence to inform decision-making.
Desirable
- Experience of working within Urgent care/General. Practice/community services.
- Triage Experience.
- Experience and understanding of the 111 service.
Skills and Attributes
Essential
- Good organisational skills.
- Able to make decisions.
- Calm under pressure.
- Strong interpersonal skills, e.g. able to work in partnership with others.
- Excellent communication skills, both verbal and written.
- Effective negotiator.
- Good IT skills.
- Excellent communication skills.
- Strong team working ethic.
- Able to elicit and process information in order to make an appropriate clinical decision.
- Trustworthy and reliable.
- Ability to work unsupervised with a high degree of autonomy.
- Adaptable and comfortable with change.
- Able and willing to work unsocial hours and Bank Holidays.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
