Job summary
Chief Operating Officer
gtd healthcare is a values driven, not-for-profit provider of innovative healthcare across North-West England, with a turnover of £49 million we are one of the largest NHS Commissioned providers of Primary and Urgent Care Services in the region.
Led by a clinical board, we have been providing excellent care to patients for more than 25 years, this newly created Chief Operating Officer position is a key leadership role, pivotal in ensuring we meet performance objectives whilst continuing to deliver great quality patient care.
The Chief Operating Officer will work as part of the Executive Team, taking responsibility for operational service delivery and performance, along with driving transformation and efficiency across the wide portfolio of services we deliver. You will be joining an established team of Executive Directors who share a belief that strong ethical and fair leadership behaviours are essential ingredients for a sustainable and successful organisation.
We are looking for a highly effective and motivated Chief Operating officer that shares the gtd healthcare vision and values, an adaptable leader with integrity and resilience to thrive in a complex and rapidly changing healthcare environment.
This Chief Operating Officer position has been created in response to the growth, increasing diversity and complexity of the gtd healthcare service portfolio.
Main duties of the job
- As Chief Operating Officer you are accountable to the chief executive and gtd healthcare
Board for the effective and efficient day to day operations across the group,
delivering patient care to the highest levels of safety and quality, leading
services in order to meet national and local performance standards and targets,
ensuring regulatory compliance whilst operating within agreed financial
parameters.
- You will work
effectively with colleague Director leads and external partners to plan and
deliver commissioned services, ensuring that locality and service specific
plans, where necessary, are developed and performance managed, and patient care
is delivered in line with national and local targets.
- Your role will
include ensuring meaningful, timely and accurate performance information and operational
intelligence is used to support the decision-making process of the
executive directors, wider board of directors and its relevant sub-committees
to ensure resources are allocated efficiently, and to optimise healthcare delivery
within a financially viable and clinically safe and stable environment.
- As Chief Operating Officer it is vital that you give significant leadership to ensure
the embedding of the QuEST, Quality, Excellence and Strategic Transformation, Programme across gtd healthcare along with other future transformation
initiatives, advocating for and role modelling the improvement tools, skills,
and mindsets to enable the success of the programme
About us
At gtd healthcare we believe we do things differently. Our not-for-profit social values ethos, with a drive to innovate care, offers patients and our communities the best experience possible and a unique opportunity to transform services.
We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.
Benefits package
As an employee of gtd healthcare, you'll be able to take advantage of our benefits package, including:
- working for a values-driven organisation;
- Real living wage employer;
- access to Wagestream, which provides flexible and on-demand access to stream your pay during the month, in real-time, when picking-up extra shifts;
- 30 days annual leave, rising to 32 after five years of continuous service;
- flexible pension benefits including NHS pension scheme;
- flexible working hours and policies;
- family friendly and carer policies;
- opportunities to apply for innovation and quality awards;
- access to gtd healthcares wellbeing initiatives, which offer a wide range of tools and resources;
- gtd healthcare social and fun activities;
- cycle to work scheme.
Job description
Job responsibilities
You will embrace our values and ensure that they are demonstrated whilst carrying out all responsibilities of the role; we:
- put patients first;
- look after our people;
- give great quality care;
- lead the way in transforming patient care;
- contribute towards the wellbeing of our local communities.
Key duties and responsibilities include:
- As chief operating officer you are accountable to the chief executive and gtd healthcare Board for the effective and efficient day to day operations across the group, delivering patient care to the highest levels of safety and quality, leading services in order to meet national and local performance standards and targets, ensuring regulatory compliance whilst operating within agreed financial parameters.
- Alongside Executive colleagues, you will contribute to the development and implementation of gtd healthcare service strategy, and to the corporate development of the Board.
- You will work effectively with colleague Director leads and external partners to plan and deliver commissioned services, ensuring that locality and service specific plans, where necessary, are developed and performance managed, and patient care is delivered in line with national and local targets.
- You will oversee and be accountable for the delivery of operational and service transformation plans that underpin gtd healthcares improvement programmes and efficiency drives.
- You will lead a senior operational team to ensure consistency of leadership behaviour and foster a positive operational management culture of performance, continuous improvement and patient safety.
- You will embody the values and corporate personality of gtd healthcare to help ensure that these are understood by all and lived by staff across all our clinical and operational services.
- Your role will include ensuring timely and accurate performance information and operational intelligence is available to support the decision-making process of the executive directors, wider board of directors and its relevant sub-committees to ensure resources are used efficiently, and to optimise healthcare delivery within a financially viable and clinically safe and stable environment.
- As chief operating officer it is vital that you give significant leadership to ensure the embedding of the QuEST, Quality, Excellence and Strategic Transformation, Programme across gtd healthcare along with other future transformation initiatives, advocating for and role modelling the improvement tools, skills, and mindsets to enable the success of the programme.
- You will lead with kindness and humility, with a leadership style that supports a continuous improvement culture.
- You will work collaboratively with colleagues across our strategic provider partners, such as the Greater Manchester Urgent Care Alliance, to ensure gtd healthcare are active participants in developing plans and successfully delivering services.
- As part of the Executive team you will role model positive behaviours to the wider organisation through being part of an inclusive, collaborative and effective values driven leadership team.
- As the executive operational lead you will lead the organisation planning for and implementation of emergency responses which may be internal or part of a wider system effort.
- The position will be adopt full Director duties on the gtd healthcare unitary Board.
Job description
Job responsibilities
You will embrace our values and ensure that they are demonstrated whilst carrying out all responsibilities of the role; we:
- put patients first;
- look after our people;
- give great quality care;
- lead the way in transforming patient care;
- contribute towards the wellbeing of our local communities.
Key duties and responsibilities include:
- As chief operating officer you are accountable to the chief executive and gtd healthcare Board for the effective and efficient day to day operations across the group, delivering patient care to the highest levels of safety and quality, leading services in order to meet national and local performance standards and targets, ensuring regulatory compliance whilst operating within agreed financial parameters.
- Alongside Executive colleagues, you will contribute to the development and implementation of gtd healthcare service strategy, and to the corporate development of the Board.
- You will work effectively with colleague Director leads and external partners to plan and deliver commissioned services, ensuring that locality and service specific plans, where necessary, are developed and performance managed, and patient care is delivered in line with national and local targets.
- You will oversee and be accountable for the delivery of operational and service transformation plans that underpin gtd healthcares improvement programmes and efficiency drives.
- You will lead a senior operational team to ensure consistency of leadership behaviour and foster a positive operational management culture of performance, continuous improvement and patient safety.
- You will embody the values and corporate personality of gtd healthcare to help ensure that these are understood by all and lived by staff across all our clinical and operational services.
- Your role will include ensuring timely and accurate performance information and operational intelligence is available to support the decision-making process of the executive directors, wider board of directors and its relevant sub-committees to ensure resources are used efficiently, and to optimise healthcare delivery within a financially viable and clinically safe and stable environment.
- As chief operating officer it is vital that you give significant leadership to ensure the embedding of the QuEST, Quality, Excellence and Strategic Transformation, Programme across gtd healthcare along with other future transformation initiatives, advocating for and role modelling the improvement tools, skills, and mindsets to enable the success of the programme.
- You will lead with kindness and humility, with a leadership style that supports a continuous improvement culture.
- You will work collaboratively with colleagues across our strategic provider partners, such as the Greater Manchester Urgent Care Alliance, to ensure gtd healthcare are active participants in developing plans and successfully delivering services.
- As part of the Executive team you will role model positive behaviours to the wider organisation through being part of an inclusive, collaborative and effective values driven leadership team.
- As the executive operational lead you will lead the organisation planning for and implementation of emergency responses which may be internal or part of a wider system effort.
- The position will be adopt full Director duties on the gtd healthcare unitary Board.
Person Specification
Qualifications
Essential
- Degree level qualification.
- Post graduate qualification ideally in a related field.
Desirable
- Training in change management or improvement.
Experience
Essential
- Working at a senior level (ideally Executive Director, but Deputy Director or equivalent considered).
- Leading complex operational services.
- Strong understanding of the health and care system.
- Proven commitment to continual improvement to service performance, quality and safety.
Desirable
- Strong knowledge of the primary care sector.
- Working in a senior operational role within urgent or primary care.
Skills and Attributes
Essential
- High levels of emotional intelligence.
- Ability to lead with compassion, fairness, and integrity.
- An adaptable leader.
- An agile thinker.
- Highly resilient.
- Able to thrive in complex, rapidly changing and imperfect environments.
- Comfortable with accountability (and holding others to account).
- Ability to self-regulate to ensure you can maintain a healthy work-life balance.
- Exceptional communication abilities making you able to form strong trusted relationships with colleagues at all levels both inside and outside the organisation.
- Highly effective negotiator in order to positively influence in environments where people might hold strongly opposing views.
- Ability to respond effectively to competing and complex demands.
- Relish the challenges and appreciate the rewards of collaborative working.
- Have the skills to motivate those around you in a positive way.
- Highly data literate, and able to analyse and use complex information to drive service performance improvement.
- Financially literate.
Person Specification
Qualifications
Essential
- Degree level qualification.
- Post graduate qualification ideally in a related field.
Desirable
- Training in change management or improvement.
Experience
Essential
- Working at a senior level (ideally Executive Director, but Deputy Director or equivalent considered).
- Leading complex operational services.
- Strong understanding of the health and care system.
- Proven commitment to continual improvement to service performance, quality and safety.
Desirable
- Strong knowledge of the primary care sector.
- Working in a senior operational role within urgent or primary care.
Skills and Attributes
Essential
- High levels of emotional intelligence.
- Ability to lead with compassion, fairness, and integrity.
- An adaptable leader.
- An agile thinker.
- Highly resilient.
- Able to thrive in complex, rapidly changing and imperfect environments.
- Comfortable with accountability (and holding others to account).
- Ability to self-regulate to ensure you can maintain a healthy work-life balance.
- Exceptional communication abilities making you able to form strong trusted relationships with colleagues at all levels both inside and outside the organisation.
- Highly effective negotiator in order to positively influence in environments where people might hold strongly opposing views.
- Ability to respond effectively to competing and complex demands.
- Relish the challenges and appreciate the rewards of collaborative working.
- Have the skills to motivate those around you in a positive way.
- Highly data literate, and able to analyse and use complex information to drive service performance improvement.
- Financially literate.
