Operations Officer

Job description

Job responsibilities

Leadership and support for others

• One of our core values is to look after people. We understand that looking after our staff supports high quality patient care. We are looking for person to support leadership throughout our teams.

• To support the management of the integrated service operations, ensuring quality standards and targets are met.

• To be a member of gtd operations team working to provide a range of high-quality clinical services.

Communication

• Develop positive and effective working relationships with other gtd departments to facilitate the accurate and timely communication of information concerning patient flow, patient safety, operational issues, staffing levels, quality assurance information, operational processes & procedures.

• Promote positive and effective working relationships with commissioners, other health care providers and other key partners to support an integrated approach to high quality patient care.

Delivering a Quality Service

• Put patients first and give great quality care.

• Participate in the maintenance of quality assurance systems and processes across the service and its activities.

• In partnership with other clinical teams, collaborate on improving the quality of patient care, flow and the shared use of resources.

Performance & Systems Management

• Support the development of effective methods of monitoring and quality assuring the performance of the Operations function.

• Share systems knowledge and understanding within the business to enhance the quality of services delivered.

Leadership Personal and People Development

• Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice.

• Encourage reflective practice within the team demonstrating a positive and supportive approach.

• Work proactively within the team to support and develop user and carer involvement in service delivery and service redesign to ensure the development of patient centered care.

Other duties:

• Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.

Person Specification

Qualifications

Essential

• Good standard of education.

Desirable

• Management qualification or working towards one.

Skills and attributes

Essential

• Ability to work with multi-disciplinary teams of staff.

Desirable

• Excellent communication, listening and interpersonal skills.
• Ability to evidence in writing, verbally and through listening skills, personal understanding and use of English language Professional approach.
• Proactive, flexible and positive can-do attitude.
• Negotiation and conflict management skills.
• Ability to work proactively within a team.
• Change Management.
• Highly motivated and enthusiastic in role.
• Ability to work flexibly.
• Effective analytical, problem solving and time management skills.

Experience

Essential

• Resource Planning Knowledge.

Desirable

• Experience of implementing operational systems solutions.
• Experience of performance management.
• Experience in operational management, including supervisory experience. Computer literate (Microsoft Office).
• Effective prioritisation, delegation and decision making capabilities.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gtd Healthcare

Address

Royal Preston Hospital

Sharoe Green Lane

Fulwood

Preston

PR29HT

Employer's website

https://www.gtdhealthcare.co.uk/ (Opens in a new tab)