Job summary
gtd healthcare is one of the largest NHS commissioned Primary and Urgent care providers in North West England, we have an excellent opportunity for a Care Co-ordinator to work across both sites of our Oldham Urgent Care Service.The two arms of the service include the Urgent Care Hub based in the Integrated Care Centre and our Primary Care Streaming Service in the Royal Oldham Hospital.
As a Care Co-ordinator, you will be the first point of contact for health care
professionals, patients and patients relatives accessing urgent and non-urgent
care services across the Oldham area.
Under the direction of the Senior Care Co-ordinator and Clinical Shift Lead you will register patients onto the relevant clinical system and
direct them to the most appropriate service/pathway contributing to a 24/7 care co-ordination service.
We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.
Main duties of the job
- To deliver a high quality health care co-ordination service to patients and healthcare professionals.
- Accurately record on a range of clinical systems all relevant data for each contact and direct appropriately.
- Undertake the booking of appointments across a number of health care services.
- Liaise with the Senior Care Co-ordinator and Clinical Shift Lead regarding any operational issues affecting the flow of patients and ensure excessive waiting times do not occur.
- Coordinate the arrangement of any follow-up care as directed by the senior care coordinator or clinical team.
- Liaise with the multi-disciplinary team to ensure the smooth running of the service.
- Liaise with NHS 111 service regarding patients who are out of area, duplicate calls or incomplete information.
For further details, please refer to the job description attached.
About us
At gtd healthcare we believe we do things differently. Our not-for-profit ethos, with a drive to innovate care offers patients the best experience possible and a unique opportunity to transform services.
We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.
Benefits package
As an employee of gtd healthcare, you'll be able to take advantage of our benefits package, including:
- working for a values-driven organisation;
- Real living wage employer;
- access to Wagestream, which provides flexible and on-demand access to stream your pay during the month, in real-time, when picking-up extra shifts;
- 30 days annual leave, rising to 32 after five years of continuous service;
- flexible pension benefits including NHS pension scheme;
- flexible working hours and policies;
- family friendly and carer policies;
- opportunities to apply for innovation and quality awards;
- access to gtd healthcares wellbeing initiatives, which offer a wide range of tools and resources;
- gtd healthcare social and fun activities;
- cycle to work scheme.
Job description
Job responsibilities
- To deliver a high quality care co-ordination service to patients and health care professionals.
- Accurately record on a range of clinical systems all relevant data for each contact and direct appropriately.
- Where demographics are incomplete, complete all necessary checks e.g. NHS Spine to ensure most up-to-date records are available.
- Undertake the booking of appointments across a number of services in line with agreed timescales.
- Provide a first class reception service, ensuring a professional meet and greet, efficient registration and onward referral to the relevant area/service.
- Liaise with the Senior Care Co-ordinator and Clinical Shift Lead regarding any operational issues affecting the flow of patients and ensure excessive waiting times do not occur.
- Follow the failed encounter procedure for all patients that did not attend (DNA) for a face-to-face assessment.
- Coordinate the arrangement of any follow-up care as directed by the Senior Care Co-ordinator or clinical team.
- Liaise with the multi-disciplinary team to ensure the smooth running of the service .
- Liaise with NHS 111 service regarding patients who are out of area, duplicate calls or incomplete information.
- Using one of the company vehicles, ensure the safe transit of medical and non-medical colleagues undertaking home visiting shifts in a timely manner working to set KPIs (this is applicable only to those who are over 25 with a valid, full UK driving license due to insurance policies).
- Complete basic checks of the fleet vehicles to ensure they are roadworthy.
- Comply with The Highway Code, road safety and vehicle rules.
- Ensure all equipment and medication is checked at the start and end of shift and report any discrepancies to the senior care co-ordinator.
- Facilitate the transfer of electronic data both internally and externally ensuring that information governance rules are followed at all times.
- Have a full understanding of the clerical backup system to facilitate the smooth transaction from a computer based system to a paper based system.
- Fully comply with the Complaints Policy ensuring all informal and formal complaints and incidents are documented and the process is explained to patients.
- Responsible for undertaking administration duties within the service.
- Ensure regular attendance at operational meetings.
- All training deemed as mandatory to be completed within the specified time frames.
- Perform any tasks as requested that are within the boundaries of the role.
- Ensure that all gtd healthcare policies and procedures form the basis of all decision making.
Dignity & Respect
The post holder is expected to treat patients service users and carers with courtesy, care and compassion at all times, treating each person as an individual by offering a personalised service. gtd healthcare staff will adopt behaviours and attitudes which promote, supports and respects privacy and dignity. Staff are expected to challenge poor practice in relation to dignity and treat each other with respect.
gtd healthcare is committed to providing consistently excellent and safe patient-centred care for all those who access our services, through highly skilled, committed and compassionate staff working together. We do this by putting our patients at the centre of all that we do and providing the best quality care with passion and pride. We have a set of values that inform every action we take and every decision we make. They are the foundation of what gtd healthcare stands for, and encompass a desire in all of us to provide the highest quality of care to patients and each other. All staff are required to advocate, champion and demonstrate gtd healthcares vision and values.
Other duties:
- Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.
Job description
Job responsibilities
- To deliver a high quality care co-ordination service to patients and health care professionals.
- Accurately record on a range of clinical systems all relevant data for each contact and direct appropriately.
- Where demographics are incomplete, complete all necessary checks e.g. NHS Spine to ensure most up-to-date records are available.
- Undertake the booking of appointments across a number of services in line with agreed timescales.
- Provide a first class reception service, ensuring a professional meet and greet, efficient registration and onward referral to the relevant area/service.
- Liaise with the Senior Care Co-ordinator and Clinical Shift Lead regarding any operational issues affecting the flow of patients and ensure excessive waiting times do not occur.
- Follow the failed encounter procedure for all patients that did not attend (DNA) for a face-to-face assessment.
- Coordinate the arrangement of any follow-up care as directed by the Senior Care Co-ordinator or clinical team.
- Liaise with the multi-disciplinary team to ensure the smooth running of the service .
- Liaise with NHS 111 service regarding patients who are out of area, duplicate calls or incomplete information.
- Using one of the company vehicles, ensure the safe transit of medical and non-medical colleagues undertaking home visiting shifts in a timely manner working to set KPIs (this is applicable only to those who are over 25 with a valid, full UK driving license due to insurance policies).
- Complete basic checks of the fleet vehicles to ensure they are roadworthy.
- Comply with The Highway Code, road safety and vehicle rules.
- Ensure all equipment and medication is checked at the start and end of shift and report any discrepancies to the senior care co-ordinator.
- Facilitate the transfer of electronic data both internally and externally ensuring that information governance rules are followed at all times.
- Have a full understanding of the clerical backup system to facilitate the smooth transaction from a computer based system to a paper based system.
- Fully comply with the Complaints Policy ensuring all informal and formal complaints and incidents are documented and the process is explained to patients.
- Responsible for undertaking administration duties within the service.
- Ensure regular attendance at operational meetings.
- All training deemed as mandatory to be completed within the specified time frames.
- Perform any tasks as requested that are within the boundaries of the role.
- Ensure that all gtd healthcare policies and procedures form the basis of all decision making.
Dignity & Respect
The post holder is expected to treat patients service users and carers with courtesy, care and compassion at all times, treating each person as an individual by offering a personalised service. gtd healthcare staff will adopt behaviours and attitudes which promote, supports and respects privacy and dignity. Staff are expected to challenge poor practice in relation to dignity and treat each other with respect.
gtd healthcare is committed to providing consistently excellent and safe patient-centred care for all those who access our services, through highly skilled, committed and compassionate staff working together. We do this by putting our patients at the centre of all that we do and providing the best quality care with passion and pride. We have a set of values that inform every action we take and every decision we make. They are the foundation of what gtd healthcare stands for, and encompass a desire in all of us to provide the highest quality of care to patients and each other. All staff are required to advocate, champion and demonstrate gtd healthcares vision and values.
Other duties:
- Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.
Person Specification
Qualifications
Essential
- Good standard of education.
Desirable
- NVQ Level 2 in Health Care.
Skills and Attributes
Essential
- Excellent organisation skills.
- Ability to communicate effectively within a multi-disciplinary environment.
- Commitment to training, attendance at meetings and ongoing development.
- Ability to work as part of a team.
- Ability to work on own initiative.
- Ability to maintain confidentiality.
- Polite, friendly, pleasant telephone manner.
- Able to work under pressure / meet deadlines.
Desirable
- Knowledge of working for the NHS.
Experience
Essential
- At least one years experience of reception or call handling duties.
- Excellent telephone manner.
- Evidence of working to defined policies and procedures.
- Experience of using a computer.
- Experience of a busy telephone answering environment.
- Experience of working with the public.
Desirable
- Experience of liaising with multi-disciplinary agencies.
- Primary care experience.
Person Specification
Qualifications
Essential
- Good standard of education.
Desirable
- NVQ Level 2 in Health Care.
Skills and Attributes
Essential
- Excellent organisation skills.
- Ability to communicate effectively within a multi-disciplinary environment.
- Commitment to training, attendance at meetings and ongoing development.
- Ability to work as part of a team.
- Ability to work on own initiative.
- Ability to maintain confidentiality.
- Polite, friendly, pleasant telephone manner.
- Able to work under pressure / meet deadlines.
Desirable
- Knowledge of working for the NHS.
Experience
Essential
- At least one years experience of reception or call handling duties.
- Excellent telephone manner.
- Evidence of working to defined policies and procedures.
- Experience of using a computer.
- Experience of a busy telephone answering environment.
- Experience of working with the public.
Desirable
- Experience of liaising with multi-disciplinary agencies.
- Primary care experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
