Job summary
gtd healthcare is one of the largest NHS commissioned Primary and Urgent care providers in North West England. An exciting opportunity has arisen for an Care Coordinator within the Specialist Services provision.
As a Care Coordinator, you will be the first point of contact for health care professionals, patients and patients relatives accessing onsite Primary Care satellite clinic appointments at bridging and asylum seeker accommodation locations across Manchester.
Under the direction of the Operations Officer you will register patients onto the relevant clinical system and not only make direct GP/Practice Nurse appointments but also direct them to the most appropriate service via referrals.
You will also work directly with other services that reside onsite to form part of a multidisciplinary team to deliver care and support to refugees and asylum seekers across Manchester.
We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.
Main duties of the job
- To deliver a high-quality care co-ordination service to patients and health care professionals.
- To accurately record on a range of clinical systems all relevant data for each contact and direct appropriately.
- Where demographics are incomplete, complete all necessary checks e.g. NHS Spine to ensure most up-to-date records are available.
- Undertake the booking of appointments for the onsite clinics daily and future bookings.
- Provide a first-class reception service, ensuring a professional meet and greet, efficient registration and onward referral to the relevant area/service.
- Liaise with the Operations Officer, any operational issues affecting the daily delivery of service.
- Follow the failed encounter procedure for all patients that did not attend (DNA) for a face-to-face assessment.
- Coordinate the arrangement of any follow-up care or referrals as directed by the Operations Officer or onsite Clinician.
- Liaise with the multi-disciplinary team to ensure the smooth running of the service.
- Fully comply with the Complaints Policy ensuring all informal and formal complaints and incidents are documented and the process is explained to patients.
- Responsible for undertaking administration duties within the service including sending referrals on behalf of the clinical team, supporting Hospital appointment attendance and completing tasks.
About us
At gtd healthcare we believe we do things differently. Our not-for-profit ethos, with a drive to innovate care offers patients the best experience possible and a unique opportunity to transform services.
We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.
Benefits package
As an employee of gtd healthcare, you'll be able to take advantage of our benefits package, including:
- working for a values-driven organisation;
- Real living wage employer;
- access to Wagestream, which provides flexible and on-demand access to stream your pay during the month, in real-time, when picking-up extra shifts;
- 30 days annual leave, rising to 32 after five years of continuous service;
- flexible pension benefits including NHS pension scheme;
- flexible working hours and policies;
- family friendly and carer policies;
- opportunities to apply for innovation and quality awards;
- access to gtd healthcares wellbeing initiatives, which offer a wide range of tools and resources;
- gtd healthcare social and fun activities;
- cycle to work scheme.
Job description
Job responsibilities
- Ensure use of Translation Services to record patient information accurately and convey information to patients where language barriers exist.
- Contribute to the daily Multidisciplinary team briefings with onsite providers and external services.
- Escalate priority patient cases to appropriate service provider as needed, following the correct protocol.
- Signpost and support patient access to onsite providers, community services, local authority, NHS and welfare services.
- Identify and support service specific developments that will enhance the care received by patients and help staff in the delivery of the service.
- Help patients to access and navigate services they require.
- Maintain and update the Migrant Healthcare Passport through EMIS.
- To deliver a high-quality care co-ordination service to patients and health care professionals.
- To accurately record on a range of clinical systems all relevant data for each contact and direct appropriately.
- Where demographics are incomplete, complete all necessary checks e.g. NHS Spine to ensure most up-to-date records are available.
- Undertake the booking of appointments for the onsite clinics daily and future bookings.
- Provide a first-class reception service, ensuring a professional meet and greet, efficient registration and onward referral to the relevant area/service.
- Liaise with the Operations Officer, any operational issues affecting the daily delivery of service.
- Follow the failed encounter procedure for all patients that did not attend (DNA) for a face-to-face assessment.
- Coordinate the arrangement of any follow-up care or referrals as directed by the Operations Officer or onsite Clinician.
- Liaise with the multi-disciplinary team to ensure the smooth running of the service.
- Fully comply with the Complaints Policy ensuring all informal and formal complaints and incidents are documented and the process is explained to patients.
- Responsible for undertaking administration duties within the service including sending referrals on behalf of the clinical team, supporting Hospital Appointment attendance and completing tasks.
- All training deemed as mandatory to be completed within the specified time frames.
- Perform any tasks as requested that are within the boundaries of the role.
- Ensure that all gtd healthcare policies and procedures form the basis of all decision making.
Job description
Job responsibilities
- Ensure use of Translation Services to record patient information accurately and convey information to patients where language barriers exist.
- Contribute to the daily Multidisciplinary team briefings with onsite providers and external services.
- Escalate priority patient cases to appropriate service provider as needed, following the correct protocol.
- Signpost and support patient access to onsite providers, community services, local authority, NHS and welfare services.
- Identify and support service specific developments that will enhance the care received by patients and help staff in the delivery of the service.
- Help patients to access and navigate services they require.
- Maintain and update the Migrant Healthcare Passport through EMIS.
- To deliver a high-quality care co-ordination service to patients and health care professionals.
- To accurately record on a range of clinical systems all relevant data for each contact and direct appropriately.
- Where demographics are incomplete, complete all necessary checks e.g. NHS Spine to ensure most up-to-date records are available.
- Undertake the booking of appointments for the onsite clinics daily and future bookings.
- Provide a first-class reception service, ensuring a professional meet and greet, efficient registration and onward referral to the relevant area/service.
- Liaise with the Operations Officer, any operational issues affecting the daily delivery of service.
- Follow the failed encounter procedure for all patients that did not attend (DNA) for a face-to-face assessment.
- Coordinate the arrangement of any follow-up care or referrals as directed by the Operations Officer or onsite Clinician.
- Liaise with the multi-disciplinary team to ensure the smooth running of the service.
- Fully comply with the Complaints Policy ensuring all informal and formal complaints and incidents are documented and the process is explained to patients.
- Responsible for undertaking administration duties within the service including sending referrals on behalf of the clinical team, supporting Hospital Appointment attendance and completing tasks.
- All training deemed as mandatory to be completed within the specified time frames.
- Perform any tasks as requested that are within the boundaries of the role.
- Ensure that all gtd healthcare policies and procedures form the basis of all decision making.
Person Specification
Experience
Essential
- At least one years experience of reception or call handling duties.
- At least one years experience of reception or call handling duties.
- Excellent telephone manner.
- Evidence of working to defined policies and procedures. Experience of using a computer.
- Experience of a busy telephone.
- Experience of working with the public.
Desirable
- Experience of liaising with multi-disciplinary agencies Primary care experience.
Qualifications
Essential
- Good standard of education.
Desirable
- NVQ Level 2 in Health Care desirable.
Skills and attributes
Essential
- Excellent organisation skills.
- Ability to communicate effectively within a multi-disciplinary environment.
- Ability to work as part of a team.
- Ability to work on own initiative.
- Ability to maintain confidentiality.
- Polite, friendly, pleasant telephone manner.
- Able to work under pressure / meet deadlines.
- Commitment to training, attendance at meetings and ongoing development.
Desirable
- Knowledge of working for the NHS.
Person Specification
Experience
Essential
- At least one years experience of reception or call handling duties.
- At least one years experience of reception or call handling duties.
- Excellent telephone manner.
- Evidence of working to defined policies and procedures. Experience of using a computer.
- Experience of a busy telephone.
- Experience of working with the public.
Desirable
- Experience of liaising with multi-disciplinary agencies Primary care experience.
Qualifications
Essential
- Good standard of education.
Desirable
- NVQ Level 2 in Health Care desirable.
Skills and attributes
Essential
- Excellent organisation skills.
- Ability to communicate effectively within a multi-disciplinary environment.
- Ability to work as part of a team.
- Ability to work on own initiative.
- Ability to maintain confidentiality.
- Polite, friendly, pleasant telephone manner.
- Able to work under pressure / meet deadlines.
- Commitment to training, attendance at meetings and ongoing development.
Desirable
- Knowledge of working for the NHS.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
