Job summary
gtd healthcare is one of the largest NHS commissioned Primary and Urgent care providers in North West England. An exciting opportunity has arisen for an accomplished and highly motivated Practice Manager to lead two of our practices in Manchester.
Simpson Medical Practice and Droylsden Road Family Practice are located approximately 1 mile part and are members of the same Primary Care Network. The combined list size for the two practices exceeds 11,000 patients.
The successful candidates should understand current issues in primary care and have a good working knowledge of practice management.You will be supported by a fantastic team including an experienced Deputy Practice Manager, two Medical Leads, a Clinical Services Manager, and a Senior Operations Manager. In addition to this you will have peer support from other Practice Managers and Operations Managers within our organisation and our Corporate Services Team.
We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.
Main duties of the job
- Remain updated on local and national priorities and contractual and regulatory
changes.
- Make recommendations based on the identified threats and opportunities and implement agreed action plans.
- Contribute to the development of the practices strategy by formulating, communicating, and delivering the practices objectives.
- Monitor and evaluate the practices performance against agreed key performance indicators and key lines of enquiry.
- Maximise income via quality schemes and reduce operating costs where possible.
- Participate and provide commentary at monthly and annual budget meetings.
- Organise the practices workforce to ensure roles and responsibilities are clear and that work is completed effectively and efficiently to ensure deadlines are met.
- Ensure there are adequate employee engagement and support processes in place e.g., documented one to ones, exit interviews, return to work interviews and annual appraisals for both non-clinical and clinical staff.
- Develop a robust training programme and competency framework for non-clinical staff.
- Ensure local policies, procedures and protocols are fit for purpose.
- Ensure compliance with all statutory and legal requirements including CQC standards.
- Ensure the practices assets are accounted for, maintained, and utilised appropriately.
- Ensure that there is effective working across the clinical and non-clinical services.
For further details, please refer to the job description.
About us
At gtd healthcare we believe we do things differently. Our not-for-profit ethos, with a drive to innovate care offers patients the best experience possible and a unique opportunity to transform services.
We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.
Benefits package
As an employee of gtd healthcare, you'll be able to take advantage of our benefits package, including:
- working for a values-driven organisation;
- Real living wage employer;
- access to Wagestream, which provides flexible and on-demand access to stream your pay during the month, in real-time, when picking-up extra shifts;
- 30 days annual leave, rising to 32 after five years of continuous service;
- flexible pension benefits including NHS pension scheme;
- flexible working hours and policies;
- family friendly and carer policies;
- opportunities to apply for innovation and quality awards;
- access to gtd healthcares wellbeing initiatives, which offer a wide range of tools and resources;
- gtd healthcare social and fun activities;
- cycle to work scheme.
Job description
Job responsibilities
Strategic Management & Planning
- Remain updated on local and national priorities and contractual and regulatory changes.
- Make recommendations based on the identified threats and opportunities and implement agreed action plans.
- Contribute to the development of the practices strategy by formulating, communicating, and delivering the practices objectives.
- Monitor and evaluate the practices performance against agreed key performance indicators and key lines of enquiry.
Financial Management
- Manage the practices income and expenditure so it remains within budget.
- Maximise income via quality schemes and reduce operating costs where possible.
- Participate and provide commentary at monthly and annual budget meetings.
- Work cooperatively with partners to ensure there are plans in place to achieve quality performance income targets and that additional resource available are accessible and fully utilised by the practice.
Leadership and People Management
- Organise the practices workforce to ensure roles and responsibilities are clear and that work is completed effectively and efficiently to ensure deadlines are met.
- Ensure all important tasks are adequately resourced and supervised.
- Ensure there are adequate employee engagement and support processes in place e.g., documented one to ones, exit interviews, return to work interviews and annual appraisals for both non-clinical and clinical staff.
- Ensure the relevant risk assessments are in place and the relevant audits completed. e.g., Health & Safety, Fire, Staff, Stress, Pregnancy, and IPC.
- Act as a senior leader within the practice.
- Play a leading role within the PCN.
- Manage conflict and change to promote positive outcomes for patients and staff.
- Ensure all new starters receive a robust induction into the organisation and practice.
- Ensure staff training compliance is monitored and reported on.
- Develop a robust training programme and competency framework for non-clinical staff.
- Liaise with People Services regarding complex or complicated personnel issues.
- Support and mentor the Practice Operations Manager, mentor other Operations Managers when required, cover for the Senior Operations Manager in their absence and deputise for the Head of Locality upon request.
Operational and Organisational Responsibilities
- Ensure local policies, procedures and protocols are fit for purpose.
- Oversee the practices quality improvement projects.
- Provide innovative solutions to patient demand.
- Ensure compliance with all statutory and legal requirements including CQC standards.
- Monitor practice capacity and ensure staffing levels are always safe utilising the wider organisation and agencies for support.
- Ensure the practices assets are accounted for, maintained, and utilised appropriately.
- Act as a senior leader within the practice, representing not just the practice but gtd as an organisation.
- Ensure that there is effective working across the clinical and non-clinical services and collaborate closely with the Senior Operations Manager and the Clinical Services Manager to achieve this.
- Convene meetings, prepare agendas, and ensure the distribution of minutes.
- Ensure the practice premises are cleaned and maintained and meet the required national health and safety and CQC standards. Issues should be escalated to the landlord at the earliest opportunity.
- Prepare and contribute to a CQC inspection.
- Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients.
- Monitor work areas and work practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures, and guidelines.
- Adhere to infection-control measures within the organisation which are based on local and national guidelines.
- Manage the procurement of practice equipment, supplies and services within the agreed budgets and arrange for the maintenance of all practice equipment.
- Ensure that the practice has an adequate Business Continuity plan.
- Ensure the practice meets GDPR requirements and the asset risk assessments are up to date.
- SARS/AMRA requests are to be completed within the agreed timeframes and the annual data protection toolkit is submitted on time.
- Ensure significant events are reported, analysed, and acted upon.
- Promote patient utilisation of online services.
- Implement new technology which improves efficiency.
- In partnership with others, collaborate on improving the quality of health care and encourage reflective practice within the team.
- Lead cross-locality projects when required.
- Contribute to the senior manager on call rota.
Job description
Job responsibilities
Strategic Management & Planning
- Remain updated on local and national priorities and contractual and regulatory changes.
- Make recommendations based on the identified threats and opportunities and implement agreed action plans.
- Contribute to the development of the practices strategy by formulating, communicating, and delivering the practices objectives.
- Monitor and evaluate the practices performance against agreed key performance indicators and key lines of enquiry.
Financial Management
- Manage the practices income and expenditure so it remains within budget.
- Maximise income via quality schemes and reduce operating costs where possible.
- Participate and provide commentary at monthly and annual budget meetings.
- Work cooperatively with partners to ensure there are plans in place to achieve quality performance income targets and that additional resource available are accessible and fully utilised by the practice.
Leadership and People Management
- Organise the practices workforce to ensure roles and responsibilities are clear and that work is completed effectively and efficiently to ensure deadlines are met.
- Ensure all important tasks are adequately resourced and supervised.
- Ensure there are adequate employee engagement and support processes in place e.g., documented one to ones, exit interviews, return to work interviews and annual appraisals for both non-clinical and clinical staff.
- Ensure the relevant risk assessments are in place and the relevant audits completed. e.g., Health & Safety, Fire, Staff, Stress, Pregnancy, and IPC.
- Act as a senior leader within the practice.
- Play a leading role within the PCN.
- Manage conflict and change to promote positive outcomes for patients and staff.
- Ensure all new starters receive a robust induction into the organisation and practice.
- Ensure staff training compliance is monitored and reported on.
- Develop a robust training programme and competency framework for non-clinical staff.
- Liaise with People Services regarding complex or complicated personnel issues.
- Support and mentor the Practice Operations Manager, mentor other Operations Managers when required, cover for the Senior Operations Manager in their absence and deputise for the Head of Locality upon request.
Operational and Organisational Responsibilities
- Ensure local policies, procedures and protocols are fit for purpose.
- Oversee the practices quality improvement projects.
- Provide innovative solutions to patient demand.
- Ensure compliance with all statutory and legal requirements including CQC standards.
- Monitor practice capacity and ensure staffing levels are always safe utilising the wider organisation and agencies for support.
- Ensure the practices assets are accounted for, maintained, and utilised appropriately.
- Act as a senior leader within the practice, representing not just the practice but gtd as an organisation.
- Ensure that there is effective working across the clinical and non-clinical services and collaborate closely with the Senior Operations Manager and the Clinical Services Manager to achieve this.
- Convene meetings, prepare agendas, and ensure the distribution of minutes.
- Ensure the practice premises are cleaned and maintained and meet the required national health and safety and CQC standards. Issues should be escalated to the landlord at the earliest opportunity.
- Prepare and contribute to a CQC inspection.
- Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients.
- Monitor work areas and work practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures, and guidelines.
- Adhere to infection-control measures within the organisation which are based on local and national guidelines.
- Manage the procurement of practice equipment, supplies and services within the agreed budgets and arrange for the maintenance of all practice equipment.
- Ensure that the practice has an adequate Business Continuity plan.
- Ensure the practice meets GDPR requirements and the asset risk assessments are up to date.
- SARS/AMRA requests are to be completed within the agreed timeframes and the annual data protection toolkit is submitted on time.
- Ensure significant events are reported, analysed, and acted upon.
- Promote patient utilisation of online services.
- Implement new technology which improves efficiency.
- In partnership with others, collaborate on improving the quality of health care and encourage reflective practice within the team.
- Lead cross-locality projects when required.
- Contribute to the senior manager on call rota.
Person Specification
Experience
Essential
- Operating at a senior level within an organization.
- Experience in operations management.
- Experience of performance management.
- Experience of implementing operational systems.
- Experience of capacity and demand matching / management. Experience of budget management.
- Practice Management (in some capacity) experience. Experience delivering quality improvement / change projects.
Skills and Attributes
Essential
- Ability to collaborate with multi-disciplinary teams both on site and remotely.
- Excellent communication, listening and people skills.
- Ability to evidence in writing, verbally and through listening skills, personal understanding, and use of the English language.
- Professional approach.
- Initiative-taking, flexible, and positive can-do attitude. Negotiation and conflict management skills.
- Ability to work proactively within a team.
- Ability to influence and motivate others and function as an agent of change.
- Change management skills.
- Initiative-taking and enthusiastic.
- Ability to work flexibly.
- Complex problem-solving.
- Analytical and can use data to inform decision making. Ability to work under pressure and meet deadlines.
Knowledge
Essential
- Working knowledge of good HR practice.
- Working knowledge of good workplace H&S principles.
- A basic understanding of GP practice income and expenditure.
- Working knowledge of Primary Care Networks.
- An understanding of practice core and enhanced services.
- Knowledge of contractual and regulatory compliance. e.g. GP
- contract and CQC.
- Primary Care Experience.
Qualifications
Desirable
- Management qualification or working towards one, or a degree and relevant work experience.
Person Specification
Experience
Essential
- Operating at a senior level within an organization.
- Experience in operations management.
- Experience of performance management.
- Experience of implementing operational systems.
- Experience of capacity and demand matching / management. Experience of budget management.
- Practice Management (in some capacity) experience. Experience delivering quality improvement / change projects.
Skills and Attributes
Essential
- Ability to collaborate with multi-disciplinary teams both on site and remotely.
- Excellent communication, listening and people skills.
- Ability to evidence in writing, verbally and through listening skills, personal understanding, and use of the English language.
- Professional approach.
- Initiative-taking, flexible, and positive can-do attitude. Negotiation and conflict management skills.
- Ability to work proactively within a team.
- Ability to influence and motivate others and function as an agent of change.
- Change management skills.
- Initiative-taking and enthusiastic.
- Ability to work flexibly.
- Complex problem-solving.
- Analytical and can use data to inform decision making. Ability to work under pressure and meet deadlines.
Knowledge
Essential
- Working knowledge of good HR practice.
- Working knowledge of good workplace H&S principles.
- A basic understanding of GP practice income and expenditure.
- Working knowledge of Primary Care Networks.
- An understanding of practice core and enhanced services.
- Knowledge of contractual and regulatory compliance. e.g. GP
- contract and CQC.
- Primary Care Experience.
Qualifications
Desirable
- Management qualification or working towards one, or a degree and relevant work experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
