Job summary
gtd healthcare have a fantastic opportunity for a Senior Administrator to join our Referral Gateway Team based on fixed term 15 month contract to cover maternity leave.
The referral gateway team provide administrative support to our clinicians whom clinically review gp referrals across a number of integrated care boards (ICB) and making advisements on the best patient care.
We are seeking to employ an attentive, professional and organised Senior Administrator with
great people skills, who can provide ongoing support to the referral gateway team and the wider governance team at gtd healthcare.
Main duties of the job
The Senior Administrator will provide support to the work of the referral gateway team which is part of the gtd healthcare governance department. The post holder will participate in all governance functions, with particular emphasis on supporting day-to-day functioning of the referral gateway team.
About us
gtd healthcare is a values driven, not-for-profit provider of primary care,
urgent care and out-of-hours dental services across North West England. Led by a clinical Board, the organisation has
been providing safe and high quality care to patients for more than 20 years. Fundamentally, we align ourselves with the NHS
and we embrace the ethos of social enterprise, reinvesting surpluses generated
back into our services.
Job description
Job responsibilities
- Manage all aspects of administration required for the clinical triage element of the Referral Gateway Service
- Responsible for resolution, monitoring, recording and escalation of queries from triagers, booking teams and commissioning organisations
- Responsible for producing of data extracts and dashboards in line with set schedules
- Responsible for monitoring and management of daily triage queues to ensure referrals are triaged within set KPIs
- To work closely with other members of the governance team and support development of referral gateway audits, reports and guidance
- To work closely with other members of the governance team and support organisation of triager meetings
- To work closely with the governance team and support production of newsletters and data collection.
Job description
Job responsibilities
- Manage all aspects of administration required for the clinical triage element of the Referral Gateway Service
- Responsible for resolution, monitoring, recording and escalation of queries from triagers, booking teams and commissioning organisations
- Responsible for producing of data extracts and dashboards in line with set schedules
- Responsible for monitoring and management of daily triage queues to ensure referrals are triaged within set KPIs
- To work closely with other members of the governance team and support development of referral gateway audits, reports and guidance
- To work closely with other members of the governance team and support organisation of triager meetings
- To work closely with the governance team and support production of newsletters and data collection.
Person Specification
Qualifications
Essential
- A Level or equivalent experience
Desirable
- Degree level healthcare related qualification or equivalent experience
Experience
Desirable
- Working in a health or social care environment
- Information Governance
- Audit
- Complaints Management
- Quality Improvement
- Participating in meetings and of minute taking
KNOWLEDGE, SKILLS & PERSONAL ATTRIBUTES
Essential
- Ability to work on own initiative as well as in a multi-disciplinary team
- Understanding of governance processes/quality improvement
- Possess good interpersonal skills (verbal and written)
- Ability to deal with sensitive, contentious situations and information
- Excellent IT skills, e.g. word processing, excel, databases
- Able to assimilate and present data
- Attention to detail
- Team member and constructive participant
- Good organisational and time management skills
Desirable
- Be able to prepare formal reports
Person Specification
Qualifications
Essential
- A Level or equivalent experience
Desirable
- Degree level healthcare related qualification or equivalent experience
Experience
Desirable
- Working in a health or social care environment
- Information Governance
- Audit
- Complaints Management
- Quality Improvement
- Participating in meetings and of minute taking
KNOWLEDGE, SKILLS & PERSONAL ATTRIBUTES
Essential
- Ability to work on own initiative as well as in a multi-disciplinary team
- Understanding of governance processes/quality improvement
- Possess good interpersonal skills (verbal and written)
- Ability to deal with sensitive, contentious situations and information
- Excellent IT skills, e.g. word processing, excel, databases
- Able to assimilate and present data
- Attention to detail
- Team member and constructive participant
- Good organisational and time management skills
Desirable
- Be able to prepare formal reports
