Job summary
This is the perfect opportunity to be
part of a diverse team providing an efficient and comprehensive administration
and reception service.
As a Bank UTC Administrator and Receptionist,
you will be considered a key person in day-to-day administrative tasks within
the department, without you the UTC would not function efficiently.
On each shift you will be an initial point of
contact within the department providing appropriate responses and onward directions
to all patients in a courteous manner. You
will provide an informed and quality service in line with Greenwich Healths
declared aims and values. Prioritising workload in the face of changing demands
and attendees in the department ensuring good customer service is given in
often challenging and distressing situations. You will ensure that timely and
accurate information about patients is entered and recorded as appropriate on
the patient administration system. Ensuring that the part you play enables the
department to be run smoothly and harmoniously.
This is a genuine opportunity to be a
part of something new and exciting in South-East London, with a real
opportunity for personal growth and to influence Urgent Care in your area. We
are looking forBank Administrators & Receptionists.The service
is 24/7, 365 days per year which means a range of shifts will be available.
Main duties of the job
Principal
duties and responsibilities
-
The post holder will be expected to deal with
a variety of sensitive and confidential material.
-
To provide an efficient and comprehensive
administration and reception service.
-
Deal with telephone enquiries, take messages
accurately, and give information and advice (not medical) to GPs, patients, relatives,
and other staff involved with the patient in a manner responsive to customer
needs and in accordance with company procedures.
-
To provide reassurance to patients, families,
and carers.
-
Assist in booking in and directing all patients
who attend the department.
-
Assist the Clinician in Charge in the
discharge process of patients.
-
Input and update data on the computer system
ensuring accurate tracking steps are logged for each patient on screen across
the Department.
-
To arrange the most appropriate transport for
discharge / transfer and follow up clinics.
-
To undertake any clerical duties as deemed
necessary.
-
Maintain patient confidentiality.
-
To refer site management issues and complaint
callers onto the appropriate department.
-
To be aware of Health and Safety and Infection
Control regulations within the department.
-
Maintain the knowledge and skills necessary to
perform your role effectively and ensure evidence of competence is provided to
line manager.
About us
Greenwich Health is the GP
Federation for the Greenwich Borough and have a not-for-profit ethos. This
means we reinvest all our surplus into developing our staff, our organisation
and to support our GP Practices in being sustainable for the future. We are committed
to providing quality of care to our patients whilst building resilience for
General Practice and providing services and programmes of work to deliver care
at scale to the Greenwich Population.
This role will be part of an exciting opportunity to work with leading
specialists in the creation of an innovative new Urgent Treatment Centre.
Why work for Greenwich Health?
-
We are local organisation owned by our local GP
Practices we care what happens in Greenwich and want to make a difference to
our patients and our partners.
-
Through our partnerships in our local healthcare
environment, we can develop shared posts for example, with the hospital trust
and our GP practices.
-
We are linked to the local VTS and have support
from Greenwich University to develop specific learning and development
pathways.
-
You will have ongoing support and mentorship.
-
We have developed a UTC model which aims to
develop a stress-free and supportive working environment.
-
We have developed a working culture which
harnesses openness and togetherness which has resulted in high staff retention
rates.
Job description
Job responsibilities
Job Summary
This is the perfect opportunity to be
part of a diverse team providing an efficient and comprehensive administration
and reception service.
As a Bank UTC Administrator and Receptionist,
you will be considered a key person in day-to-day administrative tasks within
the department, without you the UTC would not function efficiently.
On each shift you will be an initial point of
contact within the department providing appropriate responses and onward directions
to all patients in a courteous manner. You
will provide an informed and quality service in line with Greenwich Healths
declared aims and values. Prioritising workload in the face of changing demands
and attendees in the department ensuring good customer service is given in
often challenging and distressing situations. You will ensure that timely and
accurate information about patients is entered and recorded as appropriate on
the patient administration system. Ensuring that the part you play enables the
department to be run smoothly and harmoniously.
This is a genuine opportunity to be a
part of something new and exciting in South-East London, with a real
opportunity for personal growth and to influence Urgent Care in your area. We
are looking forBank Administrators & Receptionists.The service
is 24/7, 365 days per year which means a range of shifts will be available.
Principal
duties and responsibilities
-
The post holder will be expected to deal with
a variety of sensitive and confidential material.
-
To provide an efficient and comprehensive
administration and reception service.
-
Deal with telephone enquiries, take messages
accurately, and give information and advice (not medical) to GPs, patients, relatives,
and other staff involved with the patient in a manner responsive to customer
needs and in accordance with company procedures.
-
To provide reassurance to patients, families,
and carers.
-
Assist in booking in and directing all patients
who attend the department.
-
Assist the Clinician in Charge in the
discharge process of patients.
-
Input and update data on the computer system
ensuring accurate tracking steps are logged for each patient on screen across
the Department.
-
To arrange the most appropriate transport for
discharge / transfer and follow up clinics.
-
To undertake any clerical duties as deemed
necessary.
-
Maintain patient confidentiality.
-
To refer site management issues and complaint
callers onto the appropriate department.
-
To be aware of Health and Safety and Infection
Control regulations within the department.
-
Maintain the knowledge and skills necessary to
perform your role effectively and ensure evidence of competence is provided to
line manager.
-
Recognise own limitations and seek advice when
appropriate.
Communication
and Relationship Skills
-
Demonstrate excellent communication skills when
working with the internal team as well as external partners, particularly our
practices, the hospital trust and most importantly, our patients.
-
Be able to identify and take into consideration
barriers to understanding and employ appropriate methods to ensure effective
communication.
-
Provide emotional
support to patients and carers
-
Be aware of the
procedures to follow if concerned regarding the protection of children.
-
Hold good
relationship building skills to develop strong relationships with key
individuals within practices and the local healthcare system
Planning
and Organisational Skills
-
Plan, organise and
prioritise own daily workload.
-
Recognise, prevent,
and diffuse potential areas of conflict and where required take a key role in
the management of the outcome.
-
To exercise good
personal time management, punctuality, and consistent reliable attendance.
Patient/Client
Care
-
Establish effective
communication with patients and carers / relatives.
-
Ensure that
appropriate action is taken to protect vulnerable patients and that they can
access/receive the appropriate care.
-
Promote peoples
equality, diversity, and rights.
-
The post holder is
responsible for always ensuring the safety of patients and promoting a safety
culture through the effective management of risk.
Responsibilities
for Policy and Service Development
-
Act as an ambassador
and role model for Greenwich Health.
Responsibilities
for HR
-
Act always in
accordance with professional code of conduct and guiding documents, Health Care
Standards.
-
Adhere to Company
Policy & Procedure.
-
Attend all mandatory
training relevant for the post.
Responsibility
for Information Resources
-
Maintain
confidential and comprehensive patient records.
-
Participate in
collection of patient satisfaction surveys for the service as required.
Job description
Job responsibilities
Job Summary
This is the perfect opportunity to be
part of a diverse team providing an efficient and comprehensive administration
and reception service.
As a Bank UTC Administrator and Receptionist,
you will be considered a key person in day-to-day administrative tasks within
the department, without you the UTC would not function efficiently.
On each shift you will be an initial point of
contact within the department providing appropriate responses and onward directions
to all patients in a courteous manner. You
will provide an informed and quality service in line with Greenwich Healths
declared aims and values. Prioritising workload in the face of changing demands
and attendees in the department ensuring good customer service is given in
often challenging and distressing situations. You will ensure that timely and
accurate information about patients is entered and recorded as appropriate on
the patient administration system. Ensuring that the part you play enables the
department to be run smoothly and harmoniously.
This is a genuine opportunity to be a
part of something new and exciting in South-East London, with a real
opportunity for personal growth and to influence Urgent Care in your area. We
are looking forBank Administrators & Receptionists.The service
is 24/7, 365 days per year which means a range of shifts will be available.
Principal
duties and responsibilities
-
The post holder will be expected to deal with
a variety of sensitive and confidential material.
-
To provide an efficient and comprehensive
administration and reception service.
-
Deal with telephone enquiries, take messages
accurately, and give information and advice (not medical) to GPs, patients, relatives,
and other staff involved with the patient in a manner responsive to customer
needs and in accordance with company procedures.
-
To provide reassurance to patients, families,
and carers.
-
Assist in booking in and directing all patients
who attend the department.
-
Assist the Clinician in Charge in the
discharge process of patients.
-
Input and update data on the computer system
ensuring accurate tracking steps are logged for each patient on screen across
the Department.
-
To arrange the most appropriate transport for
discharge / transfer and follow up clinics.
-
To undertake any clerical duties as deemed
necessary.
-
Maintain patient confidentiality.
-
To refer site management issues and complaint
callers onto the appropriate department.
-
To be aware of Health and Safety and Infection
Control regulations within the department.
-
Maintain the knowledge and skills necessary to
perform your role effectively and ensure evidence of competence is provided to
line manager.
-
Recognise own limitations and seek advice when
appropriate.
Communication
and Relationship Skills
-
Demonstrate excellent communication skills when
working with the internal team as well as external partners, particularly our
practices, the hospital trust and most importantly, our patients.
-
Be able to identify and take into consideration
barriers to understanding and employ appropriate methods to ensure effective
communication.
-
Provide emotional
support to patients and carers
-
Be aware of the
procedures to follow if concerned regarding the protection of children.
-
Hold good
relationship building skills to develop strong relationships with key
individuals within practices and the local healthcare system
Planning
and Organisational Skills
-
Plan, organise and
prioritise own daily workload.
-
Recognise, prevent,
and diffuse potential areas of conflict and where required take a key role in
the management of the outcome.
-
To exercise good
personal time management, punctuality, and consistent reliable attendance.
Patient/Client
Care
-
Establish effective
communication with patients and carers / relatives.
-
Ensure that
appropriate action is taken to protect vulnerable patients and that they can
access/receive the appropriate care.
-
Promote peoples
equality, diversity, and rights.
-
The post holder is
responsible for always ensuring the safety of patients and promoting a safety
culture through the effective management of risk.
Responsibilities
for Policy and Service Development
-
Act as an ambassador
and role model for Greenwich Health.
Responsibilities
for HR
-
Act always in
accordance with professional code of conduct and guiding documents, Health Care
Standards.
-
Adhere to Company
Policy & Procedure.
-
Attend all mandatory
training relevant for the post.
Responsibility
for Information Resources
-
Maintain
confidential and comprehensive patient records.
-
Participate in
collection of patient satisfaction surveys for the service as required.
Person Specification
Knowledge, Skills & Experience
Essential
- Good verbal and written communication skills
- Key board skills
- Ability to remain focused on task in hand
- Understanding of role
- Understanding of NHS
- Understanding of Data Protection
- Demonstrate ability to work within the needs of a changing service
Desirable
- Customer service background
Qualifications
Essential
- GCSE or equivalent in English and Maths
- Basic computer skills including Windows packages
Desirable
Person Specification
Knowledge, Skills & Experience
Essential
- Good verbal and written communication skills
- Key board skills
- Ability to remain focused on task in hand
- Understanding of role
- Understanding of NHS
- Understanding of Data Protection
- Demonstrate ability to work within the needs of a changing service
Desirable
- Customer service background
Qualifications
Essential
- GCSE or equivalent in English and Maths
- Basic computer skills including Windows packages
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
