Primary Care Network General Practice Assistant (GPA)

Job description

Job responsibilities

Job Summary

The post holder will be employed by Greenwich Health the GP Federation in Greenwich. Greenwich has 6 primary care networks (PCNS) with list sizes of between 30-80,000 patients. The Post holder will work for Riverview Health PCN, a grouping of 6 practices.

A GPA will support the GP(s) by support clinicians with a variety of admin tasks reducing the clinicians administrative burden

Main duties will include:

Arrange for laboratory tests i.e. bloods, specialist referrals, and/or diagnostic procedures as requested by clinicians

Signpost patients to relevant services according to their health needs

Support vulnerable patients communicating with healthcare providers

Liaise with ancillary departments and other care providers when needed for appointments, procedures, treatment plans, clinical letters/ drug information/ results

Chase letters and results

Be the point of contact to between the Practice and other healthcare providers and raise queries as requested by the clinician

Provide general administrative support to the clinical team

Coordinate schedules and treatment with other allied professionals including treatment scheduling, record coordination with consultants and treatment plans

Social outreach assist with enquiries around homeless initiatives, food banks, domestic violence programmes, AGE UK for vulnerable patients

Be involved in QOF and other quality initiatives

Training registrars ( trainee doctors) on eRS system

Forward on referrals letters created by clinicians to the relevant departments

Chase hospital prescription queries

Produce encounter reports as required

Confidentiality

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines

- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

- Making effective use of training to update knowledge and skills

- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

- Reporting potential risks identified

Equality & Diversity

- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

- Post holder must hold a GP Assistant Certificate qualification

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

- Attend all relevant annual updates

- Inform the lead GP of any concerns regarding GPA role and any professional development needed

- Be aware of own professional boundaries and what to do when you have reached them

Quality

The post-holder will strive to maintain quality within the Practice, and will:

- Alert other team members to issues of quality and risk

- Work to practice protocols

- Assess own performance and take accountability for own actions, either directly or under supervision

- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

- Work effectively with individuals in other agencies to meet patients needs

- Effectively manage own time, workload and resources

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

- Communicate effectively with other team members

- Be familiar in all mediums of communications such as email, tasks, telephone etc

- Communicate effectively with patients and carers

- Recognise peoples needs for alternative methods of communication and respond accordingly

- Communicate effectively to outside agencies

- Communicate clearly with their lead GP

Contribution to the Implementation of Services

The post-holder will:

- Apply Practice policies, standards and guidance

- Discuss with other members of the team how the policies, standards and guidelines will affect own work

- Participate in audit where appropriate

Person Specification

Experience

Desirable

• Previous Experience of working in a GP Practice role

Skills

Essential

• Ability to work as part of a team and on own initiative
• Ability to work under pressure and to prioritise own workload
• Ability to maintain confidentiality
• Good interpersonal and customer service skills
• Good written presentation skills
• Ability to communicate effectively with a wide range of stakeholders

Communication Skills

Essential

• Good interpersonal and customer service skills
• Good written presentation skills
• Ability to communicate effectively with a wide range of stakeholders

Qualifications

Desirable

• GP Assistant Certificate qualification from an accredited provider

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Greenwich Health Ltd

Address

25 John Wilson Street

London

SE18 6PZ

Employer's website

https://www.greenwich-health.com/ (Opens in a new tab)