GP Practice Manager

Job description

Job responsibilities

Candidates must be conscientious and have proven leadership and management experience. A sound knowledge of management, finance, human resources and planning as well as effective communication skills at all levels are essential for this position.

Supported by an excellent clinical and administrative team, including a Finance Manager, you will be expected to have vision, willingness and drive, be adaptable and efficient. The Practice Manager is a pivotal member of the organisation and will be expected to lead and support the team to achieve its aims and objectives with professionalism.

The post will involve developing and implementing the overall operational business strategy as agreed with the Partners. This will include reviewing current processes, plans, and procedures to ensure the practice meets its agreed aims and objectives, within a profitable, efficient, safe and effective working environment, whilst maintaining a high standard of patient care.

Job responsibilities

The following are the core responsibilities of the Practice Manager. There may be on occasion a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Facilities

Responsible for efficient management of the premises and practice facilities, which would include liaison with key external contractors such as maintenance, security and cleaning contractors, ensuring the site meets statutory requirements such as fire safety and infection control.

Equipment & IT

The post holder will be responsible for ensuring IT and equipment checks, tests and upgrades are completed when needed and will be required to deal with malfunctions of equipment and IT if they arise. They will also be responsible for various other areas around equipment and IT, including consumables ordering and updating the practice and NHS Choices website.

Data and reporting

The post holder will see to the submissions of data and claims including, Caldicott Guardian, CQC, DESs, CIS and national workforce reporting. The post holder will be required to ensure the practice complies with all relevant legislation including GDPR.

Finance

A finance manager will be responsible for all finance but the post holder will need to have a full understanding so that at any point they are able to step in.

Staffing and rotas

The post holder will be responsible for the management of HR issues i.e. staff sickness, recruitment and inductions of new recruits. Annual leave allocation. Carrying out probation reviews and appraisals and ensuring training needs of staff are met. Updating the staff rota, updating the consultation room timetable, completing the staff rota and booking locums.

Various general and other responsibilities

The post holder will also have various other day to day duties and responsibilities such as managing contracts and variations - ICB, NHSE, DES, KPIs, dealing with complaints and liaising with the PPG.

Person Specification

Experience

Essential

• Experience of working with the general public
• Experience of managing large multidisciplinary teams
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of workforce planning, forecasting and development
• Relevant health and safety experience
• Experience of chairing meetings, producing agendas and minutes

Desirable

• Experience of successfully developing and implementing projects
• Experience of managing accounting procedures including budget and cash flow forecasting
• Experience of working in a health care setting
• NHS / Primary Care General Practice experience

Knowledge and Skills

Essential

• Ability to use initiative and judgement
• Forward thinker with a solutions focused approach
• Ability to drive and deliver change effectively
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
• Ability to manage enhanced services
• Ability to work under pressure
• Strategic thinker and negotiator
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Ability to network and build relationships
• Proven problem solving and analytical skills
• Ability to develop, implement and embed policy and procedure
• Ability to motivate and train staff

Desirable

• Knowledge of general practice

Other

Essential

• Flexibility to work outside of
• core office hours
• Disclosure Barring Service (DBS) check
• Maintains confidentiality at all times
• Polite and confident
• Flexible and cooperative
• Excellent interpersonal skills
• Motivated and proactive
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Confident, assertive and resilient
• Excellent communication skills (written, oral and presenting)
• Strong IT skills (generic)
• Excellent leadership skills
• Strategic thinker and negotiator
• Effective time management (planning and organising)

Desirable

• EMIS user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Greenwich Health Ltd

Address

45 Fairfield Grove

London

SE7 8TX

Employer's website

https://www.greenwich-health.com/ (Opens in a new tab)