Job responsibilities
This is not an exhaustive list. The HR Manager may undertake additional or alternative duties which are commensurate with the level of skill and responsibility of the role.
Manage employee relations including dispute resolutions, disciplinary, grievances, absence, capability issues, retirement and redundancy. Conducting informal meetings. Carrying out investigations where required. Chairing or supporting informal meetings as required.
Ensuring good communication and good relationships across the Practice. Liaise with external agencies on matters of misconduct where necessary.
Apply HR and business knowledge evidencing appropriate decision making skills.
Advise managers on the terms and conditions of employment and knowledge share best practice with them.
Develop HR policy and procedures to drive performance and mitigate disputes.
Implement learning and development policy.
Provide first line advice on current and existing benefits for employees and managers.
Provide advice on recruitment and selection strategies.
Recruitment - preparing job advertisements, job descriptions and person specifications for all roles, short-listing and interviewing candidates for non-clinical roles, and supporting in short-listing and interviewing candidates for clinical roles.
Carry out new starter inductions including all administration work surrounding new starters, including offer letters, contracts of employment, reference and DBS checks, introduction to key policies and procedures, and training where appropriate.
Manage talent and succession planning.
Drive alignment between HR strategy and business goals.
Continuously monitor and review HR policies and processes and implement changes where necessary.
Participate in the implementation of specific projects, procedures and guidelines to help align the workforce with the strategic goals of the organisation.
Support change management processes.
Ensure personnel records are maintained for all staff, including DBS checks, absenteeism and training records.
Appraisals and Performance - developing policies and training to drive strong staff performance, conducting appraisals for practice staff. Supporting the Management team and Partners in conducting appraisals.
Training - prepare a coherent training plan for the Practice in line with Practice strategic direction and CQC requirements, providing ongoing training for administrative staff on all aspects of their role.
Contracts, HR Policies and Procedures - keeping our contracts of employment, policies and procedures up to date with regular reviews and ensuring that key terms are communicated to staff, and appropriate training provided where necessary.
Staffing Levels - ensuring business continuity through appropriate staffing levels, responding to urgent issues as they arise. Overview and maintenance of staff rota and holiday calendar, with support from Practice Administrators and team leads.
Administration - digitising and maintaining up to date individual staff files, ensuring records kept of meetings, changes to hours, contract changes, etc. Creating and updating a HR calendar for one off and recurring events. Organising staff social events, with support from
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patients needs.
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
- Apply Practice policies, standards and guidance.
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audit where appropriate.
