Practice Manager

Greenwich Health Ltd


This job is now closed

Job summary

Are you a highly motivated, accomplished, productive and proactive Practice Manager?

A new and exciting opportunity has arisen for a Practice Manager to join the team at The Fairfield Practice.

The successful candidate will be replacing the current practice manager after 36 years in the practice and will be responsible for organisational and operational leadership, service improvement and delivering key targets across the full range of clinical and administrative areas.

Main duties of the job

Candidates must be conscientious, have proven leadership and management experience. A sound knowledge of management, finance, human resources and planning as well as effective communication skills at all levels are essential for this position.

Supported by an excellent clinical and administrative team, including an Assistant Practice Manager and a Finance Administrator, you will be expected to have vision, willingness and drive, be adaptable and efficient. The Practice Manager is a pivotal member of the organisation and will be expected to lead and support the team to achieve its aims and objectives with professionalism.

The post will involve developing and implementing the overall operational business strategy as agreed with the partners. This will include reviewing current processes, plans, and procedures to ensure the practice meets its agreed aims and objectives, within a profitable, efficient, safe and effective working environment, whilst maintaining a high standard of patient care.

About us

Fairfield Practice is a well-established 4 partner training practice located in Greenwich, London, with a list size of nearly 12,000 patients. The practice dates back to the 1960s and has a strong value of providing high quality, patient centred care to our local community. The 4 Partners work with a team of 2 salaried doctors and 1 Registrar. A very effective and experienced nursing team includes 1 ANP, 3 PNs and 2 HCAs. We work with a team of Clinical Pharmacists and a first contact Physiotherapist. We are an ambitious, positive, outward looking and forward-thinking practice and are part of Blackheath and Charlton Primary Care Network.

Job description

Job responsibilities

The following are the core responsibilities of the Practice Manager. There may be on occasion a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.


Responsible for efficient management of the premises and practice facilities, which would include liaison with key external contractors such as maintenance, security and cleaning contractors, ensuring the site meetings statutory requirements such as fire safety and infection control.

Equipment & IT

The post holder will be responsible for ensuring IT and equipment checks, tests and upgrades are completed when needed and will be required to deal with malfunctions of equipment and IT if they arise. They will also be responsible for various other areas around equipment and IT including consumable ordering and updating the practice and NHS choices website.

Data and reporting

The post holder will see to the submissions of data and claims including, Caldicott Guardian, Covid claims, DESs, CIS and national workforce reporting. The post holder will be required to ensure the practice complies with all relevant legislation including GDPR & CQC Registration.


A finance administrator will be responsible for all finance but the post holder will need to have a full understanding so that at any point they are able to step in.

Staffing and rotas

Responsible for the management of HR issues I.e. staff sickness, recruitment and inductions of new recruits. Annual leave allocation. Carrying out probation reviews and appraisals and ensuring training needs of staff are met. Updating the staff rota, updating the consultation room timetable and completing the rota for COVID clinics. Booking locums.

Various general and other responsibilities

The post holder will also have various other day to day duties and responsibilities such as managing contracts & variations CCG, NHSE, DES, KPIs, dealing with SARs Requests, dealing with complaints and liaising with the PPG.

Person Specification



  • Experience of working with the general public
  • Experience of managing large multidisciplinary teams
  • Experience of performance management, including appraisal writing, staff development and disciplinary procedures
  • Experience of workforce planning, forecasting and development
  • Relevant health and safety experience
  • Experience of working in a health care setting
  • NHS / Primary Care General Practice experience
  • Experience of chairing meetings, producing agendas and minutes


  • Experience of successfully developing and implementing projects
  • Experience of managing accounting procedures including budget and cash flow forecasting

Knowledge and skills


  • Knowledge of general practice
  • Ability to use initiative and judgement
  • Forward thinker with a solutions focused approach
  • Ability to drive and deliver change effectively
  • Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
  • Ability to manage enhanced services
  • Ability to work under pressure
  • Strategic thinker and negotiator
  • Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
  • Ability to network and build relationships
  • Proven problem solving & analytical skills
  • Ability to develop, implement and embed policy and procedure
  • Ability to motivate and train staff



  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check
  • Maintains confidentiality at all times
  • Polite and confident
  • Flexible and cooperative
  • Excellent interpersonal skills
  • Motivated and proactive
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Confident, assertive and resilient
  • Excellent communication skills (written, oral and presenting)
  • Strong IT skills (generic)
  • Excellent leadership skill
  • Strategic thinker and negotiator
  • Effective time management (Planning & Organising)


  • EMIS user skills

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Greenwich Health Ltd


The Fairfield Practice

41-43 Fairfield Grove



Employer's website (Opens in a new tab)

For help with your application, contact:

Date posted

01 October 2021

Pay scheme



£37,500 to £47,500 a year



Working pattern


Reference number


Job locations

The Fairfield Practice

41-43 Fairfield Grove



Supporting documents

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0300 330 1013

Outside UK:

+44 300 330 1013

Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.