South and East Leeds GP Group

BHR PCN Health Care Assistant

The closing date is 18 June 2025

Job summary

Burmantoff Harehills and Richmond Hill Primary Care Network (BHR PCN) are looking at prioritising support for target groups experiencing poorer than average health, access, experience and/or health outcomes. This role will support the PCN objectives to address the wider determinants of health which plays a key role in reducing health inequalities.

Main duties of the job

The purpose of the role holder is to target and support patients with mental health conditions, to access services and to attend Collaborative Care and Support Planning appointments. This approach will support patients self-care and self management, as a coaching approach to an annual review. The principles of Collaborative Care and Support Planning are:

This exciting role with see the HCA actively contribute to a patients health and wellbeing through the delivery of holistic care, a whole-person approach which considers, and equally values, physical, psychological, public health needs, social economic, spiritual and other factors in the assessing, planning and delivery of care. Providing all relevant competencies (to be developed in line with the requirements of the service) have been achieved, she/he/they will have delegated responsibility for a pre-agreed caseload under the supervision of a nominated clinician within the PCN multidisciplinary

About us

The post holder must own their own vehicle as moving to different general practices and home visits will also be an expectation.

Date posted

28 May 2025

Pay scheme

Other

Salary

£20,330 to £22,549 a year increase dependant on post probation period

Contract

Fixed term

Duration

9 months

Working pattern

Full-time

Reference number

U0053-25-0025

Job locations

Hosted employer's address

1st Floor Park Edge Practice

Leeds

West Yorkshire

LS14 1HX

Job description

Job responsibilities

Responsibilities

Collaborative care and support planning reviews for patient population

Engaging patients in the population group to attend and participate in Collaborative care and support planning reviews

Working differently with patient to participate and access services that have mental health conditions that impact of living with a long-term condition. Building capacity to reach morepatientseven when resources are stretched.

Contactpatientson their preferred channel for maximum engagement, through Email, phoning or SMS.Make it easier forpatients to accessinformation about their health.

The involvement of individualpatientsin their owncare; The involvement of users and carers in personalised care planning when appropriate.

Scheduling patient appointments or other procedures

Assist in and perform routine tasks related to patient care as directed Standardised Operational Procedures for Collaborative care and support planning reviews

Maintain and clean equipment used by the nurses and GPs according to the practice Infection Control Policy

Recording heights, weights, blood pressure and other measurements of patients as required

Obtaining specimens e.g. urine, testing, as instructed and completing appropriate laboratory forms

Carry out phlebotomy duties and prepare blood samples and forms for transporting to the appropriate laboratory

Carry out ECGs

Maintain accurate records, utilising IN & T where appropriate, ensuring the senior nurse on duty is advised of potential problems or errors within the range of assigned tasks

Ensuring records are available and complete prior to patient appointment

Ensuring documents, forms and consents are completed prior to and after treatments

Co-ordinating appointments and follow-up appointments

Sign posting and navigation patients to appropriate support services via care coordination hub

Preparation of treatment plan and explanation of treatment plans to patients, and dealing with patient questions

Following up patient decisions on treatments where these are not initially taken up

Providing lifestyle advice to patients, making any necessary referrals within the practice

Participating in the administrative and professional responsibilities of the practice team

Ensuring accurate and legible notes of all consultations and treatments are recorded in patients notes

Ensuring accurate completion of all necessary documentation associated with patient health care and registration with the practice

Attending and participating in PCN meetings as required

Ordering and display of Health Promotion materials

Skills

High degree of organisation and effective time management

Effective and professional communication skills

Customer or patient service experience in a medical or dental environment

IT competencies, including database use, Word and Excel, with some project management skills and a knowledge of clinical software packages

In-depth knowledge of dental or medical practices, treatments, procedures and plans

Committed to patient care and able to empathise with a wide variety of patients

General

The role holder will be expected to assist clinical personnel in the care of practice patients to include treatment, preventative care, screening and patient education. The post will also include some administrative duties.

A uniform and name badge must be worn at all times, which will be supplied by the PCN.

The role holder will act as a focal point of communication between patients, and other clinical and non-clinical members of the practice.

Special requirements for the post

An ability to use own judgement, resourcefulness, common sense and local knowledge to respond to patients enquiries and requests while adhering to practice limitations

An understanding and acceptance of own capabilities and awareness of own limitations

Ability to work without direct supervision and determine own workload priorities

Basic keyboard and computer skills

Flexibility of working hours

Excellent communication skills

Own vehicle as moving to different general practices and home visits will also be an expectation.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control, as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include but will not be limited to:

Using personal security systems within the workplace according to practice guidelines

Awareness of national standards of infection control and cleanliness and regulatory/contractual/professional requirements, and good practice guidelines

Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements

Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff

Responsible for hand hygiene across the practice

Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice

Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process

Making effective use of training to update knowledge and skills, and initiating and managing the training of others across the full range of infection control and patient processes

Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand-cleansing facilities, wipes etc. are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.

Safe management of sharps procedures, including training, use, storage and disposal

Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial/corrective action where needed or escalation to responsible management

Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general/patient areas generally clean and sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers

Undertaking periodic infection control training (minimum twice annually)

Routine management of own team / team areas, and maintenance of work space standards

Waste management, including collection, handling, segregation, container management, storage and collection

Spillage control procedures, management and training

Decontamination control procedures, management and training, and equipment maintenance

Maintenance of sterile environments

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance, and demonstrating skills and activities to others who are undertaking similar work