Woodsley & Holt Park PCN Team Administrator

Job description

Job responsibilities

This will evolve with the continuing development of the PCN; therefore this is not an exhaustive list but is representative of the roles core activities.

The following are the core responsibilities for the Team Administrator:

Being the main point of contact for PCN staff when calling in sick and then contacting patients to rearrange their appointments

Working in an administrative environment diary management, filing systems, meeting coordination, minute taking, data input, collating and presenting information.

Customer Service experience face to face, answering calls, correspondence

Providing IT support and liaising between the PCN and GPIT

Format and distribute the PCN newsletter

Develop and maintain electronic systems and/or databases required for the role.

Experience of organising own workload with competing demands

Experience of setting up and maintenance of administrative systems and processes.

Experience of working autonomously and proactively

Experience of supporting staff

Comprehensive knowledge of secretarial and administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines

Comprehensive knowledge of Microsoft Office applications Word, Excel and Outlook

Understanding of confidentiality and the associated legal and policy requirements.

Demonstrate good organisational and diary management skills to include co-ordination of meetings and associated duties.

Communicate effectively in the English language and demonstrate both verbal and written comprehension skill

Input data accurately / efficiently.

Work on own initiative, prioritise work and consistently meet deadlines.

Keeping office well stocked

Support with organising training events

Maintaining and updating filing systems

Liaising with local suppliers

To ensure the efficient operational running of the PCNs IT Systems

Develop and establish strong collaborative relationships with all stakeholders,

Assist in establishing regular communications with staff and stakeholders to include use of newsletters and email MS team updates

Support a range of new and existing projects by assisting with the drafting, implementing, and maintaining of project plans, including the monitoring, recording and review of project activities

Contribute to the development of Standard Operating Procedures, policies and protocols

Support of the PCN recruitment process including setting up interviews through the design and creation of job descriptions,

Person Specification

Qualifications

Essential

• GCSE Grade A-C in Maths and English or equivalent
• Evidence of continuous professional development
• Level 3 Qualification in relevant field or equivalent experience
• Key skills/functional skills in literacy and numeracy Level 2 OR GCSE Level Grade C and above/New GCSE in Maths and English Grade 4 to 9 are an essential requirement to be fully competent in the role.
• Minimum of 2 years experience in a fast-paced Administration role
• Good literacy and numeracy skills with a high degree of accuracy
• Excellent interpersonal and organisational skills
• Competent in advanced use of MS Office applications and Outlook
• Willingness to work flexibly, demonstrating problem solving skills and an ability to respond to sudden unexpected demands
• Effective time management skills and able to work effectively under pressure, within strict time constraints and ability to manage multiple projects
• Exceptional organisation and administrative skills
• Excellent communication skills written and oral and strong influencing and persuasion skills
• Ability to develop effective relationships
• Ability to work as a team member and autonomously
• Ability to be self-motivated and proactive
• Experience of working with the public
• A full driving license is desirable, mileage is claimable

Desirable

• Experience of working within a primary care, NHS or social care environment
• Experience of EMIS
• Experience of SystmOne
• Experience in improving the patients experience / care / safety through audits, quality improvement projects or guideline development
• Understanding of PCN networks and their priorities
• Problem solving and analytical skills
• NVQ Level 3 in Business Administration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South and East Leeds GP Group

Address

Hosted employer's address

1st Floor Park Edge Practice

Leeds

West Yorkshire

LS14 1HX

Employer's website

https://www.seleedsgpgroup.nhs.uk/ (Opens in a new tab)