South and East Leeds GP Group

GP Receptionist/Administrator x2

Information:

This job is now closed

Job summary

We are looking for a dynamic committed individual to join our reception/administration team to help and deliver existing high standards of reception and administration duties. Candidates should have a positive attitude to learning, a good telephone manner and be computer literate. Previous employment in a medical reception preferred. Experience of SystemOne advantageous but not essential.

Main duties of the job

MAIN DUTIES

  • To answer the telephone promptly and deal with enquiries in a helpful and courteous manner.
  • Effectively to be able to signpost patients to services appropriate to their needs.
  • Booking, cancelling, and amending patients appointments by using SystemOne clinical software,
  • Dealing with queries via telephone, email, and face to face interactions with clinicians, patients and third parties.
  • Process requests for repeat prescriptions received in various formats and be able to resolve queries relating to prescriptions.
  • Dealing with requests for test results
  • Register new patients living within our catchment area.
  • Open post, scanning and processing of the clinical correspondence received into surgery.
  • Handling cash for private treatment and administration work.
  • Dealing with outgoing post, franking, and taking to Post Office.
  • Open and close the practice at the beginning and end of a day by following the opening and closing procedures.
  • Be flexible at short notice to cover shifts at either site in the event of staff holidays and sickness.
  • Ad hoc duties to assist in the smooth running of the surgery.

THE DUTIES MAY BE AMENDED FROM TIME TO TIME AS THE JOB EVOLVES IN LINE WITH THE CONTINUED DEVELOPMENT OF THE PRACTICE.

About us

We are a dynamic, forward-thinking team who are passionate about developing and delivering excellent quality local services to meet the needs of our patients.

Details

Date posted

30 November 2022

Pay scheme

Other

Salary

£8.91 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

U0053-22-8164

Job locations

Manston Surgery

Station Road

Crossgates

Leeds

LS15 8BZ


The Surgery

96 Main Street

Scholes

Leeds

LS15 4DR


Job description

Job responsibilities

  • Previous administration/receptionist experience in a similar setting and ideally a GP practice.
  • Good standard of literacy and numeracy along with excellent computer skills.
  • The ability to exercise judgement, sensitivity and empathy when dealing with patient enquiries/problems with people from different backgrounds.
  • Ability to work without close supervision.

Job description

Job responsibilities

  • Previous administration/receptionist experience in a similar setting and ideally a GP practice.
  • Good standard of literacy and numeracy along with excellent computer skills.
  • The ability to exercise judgement, sensitivity and empathy when dealing with patient enquiries/problems with people from different backgrounds.
  • Ability to work without close supervision.

Person Specification

Experience

Essential

  • - Familiar and competent with IT packages, particularly Microsoft word & Excel / Internet Explorer

Desirable

  • - Experience of working on a reception
  • - Working knowledge of SystmOne or similar clinical package

Other

Essential

  • - Willingness to work additional hours to cover staff absences
  • - Team working
  • - Performing under pressure
  • - Adaptability

Qualifications

Essential

  • - GCSE English Grade C or equivalent work-based experience
  • - GCSE Maths Grade C or equivalent work-based experience

Desirable

  • - ECDL Computer Driving Licence

Personal qualities and Attributes

Essential

  • - Excellent communication skills and ability to build a rapport with patients
  • - Flexible proactive approach to duties and working arrangements
  • - Clear, polite telephone manner
  • - Good organisational and mathematical skills
  • - Professional and empathetic attitude
Person Specification

Experience

Essential

  • - Familiar and competent with IT packages, particularly Microsoft word & Excel / Internet Explorer

Desirable

  • - Experience of working on a reception
  • - Working knowledge of SystmOne or similar clinical package

Other

Essential

  • - Willingness to work additional hours to cover staff absences
  • - Team working
  • - Performing under pressure
  • - Adaptability

Qualifications

Essential

  • - GCSE English Grade C or equivalent work-based experience
  • - GCSE Maths Grade C or equivalent work-based experience

Desirable

  • - ECDL Computer Driving Licence

Personal qualities and Attributes

Essential

  • - Excellent communication skills and ability to build a rapport with patients
  • - Flexible proactive approach to duties and working arrangements
  • - Clear, polite telephone manner
  • - Good organisational and mathematical skills
  • - Professional and empathetic attitude

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South and East Leeds GP Group

Address

Manston Surgery

Station Road

Crossgates

Leeds

LS15 8BZ


Employer's website

https://www.seleedsgpgroup.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

South and East Leeds GP Group

Address

Manston Surgery

Station Road

Crossgates

Leeds

LS15 8BZ


Employer's website

https://www.seleedsgpgroup.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Rebecca Aveyard

selgpgroup.hr@nhs.net

01134687080

Details

Date posted

30 November 2022

Pay scheme

Other

Salary

£8.91 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

U0053-22-8164

Job locations

Manston Surgery

Station Road

Crossgates

Leeds

LS15 8BZ


The Surgery

96 Main Street

Scholes

Leeds

LS15 4DR


Supporting documents

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