Job summary
This
post has been created to support both existing day-to day clinical sessions and
the development of future clinical services, including migration to a PCN
specific booking platform. The successful applicant will be responsible for organizing
and coordinating appointment rotas and any associated work such as dealing with
appointment cancellations.
They
will also provide high-level administration support to the PCN Manager and
Leadership team management team.
This
individual will be a key point of contact for staff, member practices and will
be able to sign post queries to relevant individuals as appropriate. The post
holder will provide support in monitoring the progress of activity undertaken
by the PCN and analyse and collate data for presentation to internal and
external stakeholders.
This
role involves providing high quality, comprehensive and effective
administration skills across a wide variation of work. The post holder will
need to be capable of independently travel across flexibly to meet the needs of
the PCN leads and PCN Manager.
Main duties of the job
Purpose of the role
This role
has a specific focus on providing proactive administration support for the PCN
Manager, the PCN Leadership Team and PCN staff leads, specifically with
clinical rota and appointment administration.
This
role is new and it is envisaged that it will evolve with the continuing
development of the PCN; therefore this is not an exhaustive list but is
representative of the roles core activities.
The
successful applicant will be confident with IT systems, MS Office, Office 365 and
excellent communicator. They will be expected to have the ability to work both
independently and as part of a team, managing their workload and working to
deadlines.
About us
Woodsley & Holt Park PCN is a large Primary Care
Network (PCN) with a combined patient population of approximately 100,000 across
10 GP practices. The PCN footprint is of mixed diversity, with pockets of
deprivation and health inequalities. As
one of the largest PCNs in Leeds we work at pace to deliver high quality
services to our patients.
Job description
Job responsibilities
Key
responsibilities
Work with the PCN Manager to deliver high-level administration support
Providing IT support and liaising between the PCN and GPIT
Effectively
managing appointment rotas for PCN staff
Managing the PCN MS Teams site
Maintaining the PCNs file management system
Collate activity reports from each service to demonstrate the work
undertaken for their patients.
Undertake any ad hoc reporting as requested by the PCN Manager or members
of the PCN leadership team
Format and distribute the PCN newsletter
Ability to compose and correct correspondence
Prepare, produce, review and circulate all documents required for
meetings in a timely fashion and to a high standard.
Develop and maintain
electronic systems and/or databases required for the role.
Job description
Job responsibilities
Key
responsibilities
Work with the PCN Manager to deliver high-level administration support
Providing IT support and liaising between the PCN and GPIT
Effectively
managing appointment rotas for PCN staff
Managing the PCN MS Teams site
Maintaining the PCNs file management system
Collate activity reports from each service to demonstrate the work
undertaken for their patients.
Undertake any ad hoc reporting as requested by the PCN Manager or members
of the PCN leadership team
Format and distribute the PCN newsletter
Ability to compose and correct correspondence
Prepare, produce, review and circulate all documents required for
meetings in a timely fashion and to a high standard.
Develop and maintain
electronic systems and/or databases required for the role.
Person Specification
Personal qualities and Attributes
Essential
- - Excellent communication skills both verbally and in writing
- - Ability to work under pressure and to tight timescales
- - Good presentation skills
- - Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
- - Ability to demonstrate personal accountability, emotional resilience and work well under pressure
- - Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- - High level of written and oral communication skills communication skills
- - Ability to work flexibly and enthusiastically within a team or on own initiative
Skills and Knowledge
Essential
- - Understanding of, and commitment to, equality, diversity and inclusion
- Strong organisational skills, including planning, prioritising, time management and record keeping
- - Ability to recognise and work within limits of competence and seek advice when needed
Desirable
- - Good understanding of person based clinical systems and issues of good quality information
- - Understanding of the wider determinants of health, including social, economic and environmental factors
- - Knowledge of how the NHS works, including primary care and PCNs
Experience
Essential
- - Experience of working in a healthcare environment
- - Experience of working in the NHS and undertaking clinical reporting
- - Experienced in Clinical Systems SystmOne essential, Emis desirable
- - Experience of working as part of a multi-disciplinary team
- - Experience of interpreting clinical data in a meaningful way
Desirable
- - Experience of working with clinical coding
- - Demonstrate an understanding of the importance of Data Quality in a GP practice environment
Qualifications
Essential
- - Good standards of general education - minimum of 4 GCSEs, at Grade 4 or above or equivalent must include English Language.
- - Keyboarding/typing qualification equivalent to RSA 3/OCR Advanced text/word processing or equivalent proven typing skills to a high standard
- - Demonstrable commitment to professional and personal development
- - Ability to use Microsoft Office applications Word, Excel, PowerPoint, Outlook
Desirable
- - Educated to NVQ Level 3 in Business Administration or equivalent knowledge/experience
- - Diploma level qualification and/or equivalent level of skills, knowledge and experience
Other
Essential
- - Meets DBS reference standards and criminal record checks
- - Willingness to work flexible hours when required to meet work demands
- - Access to own transport and ability to travel across the PCN patch on a regular basis
Person Specification
Personal qualities and Attributes
Essential
- - Excellent communication skills both verbally and in writing
- - Ability to work under pressure and to tight timescales
- - Good presentation skills
- - Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
- - Ability to demonstrate personal accountability, emotional resilience and work well under pressure
- - Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- - High level of written and oral communication skills communication skills
- - Ability to work flexibly and enthusiastically within a team or on own initiative
Skills and Knowledge
Essential
- - Understanding of, and commitment to, equality, diversity and inclusion
- Strong organisational skills, including planning, prioritising, time management and record keeping
- - Ability to recognise and work within limits of competence and seek advice when needed
Desirable
- - Good understanding of person based clinical systems and issues of good quality information
- - Understanding of the wider determinants of health, including social, economic and environmental factors
- - Knowledge of how the NHS works, including primary care and PCNs
Experience
Essential
- - Experience of working in a healthcare environment
- - Experience of working in the NHS and undertaking clinical reporting
- - Experienced in Clinical Systems SystmOne essential, Emis desirable
- - Experience of working as part of a multi-disciplinary team
- - Experience of interpreting clinical data in a meaningful way
Desirable
- - Experience of working with clinical coding
- - Demonstrate an understanding of the importance of Data Quality in a GP practice environment
Qualifications
Essential
- - Good standards of general education - minimum of 4 GCSEs, at Grade 4 or above or equivalent must include English Language.
- - Keyboarding/typing qualification equivalent to RSA 3/OCR Advanced text/word processing or equivalent proven typing skills to a high standard
- - Demonstrable commitment to professional and personal development
- - Ability to use Microsoft Office applications Word, Excel, PowerPoint, Outlook
Desirable
- - Educated to NVQ Level 3 in Business Administration or equivalent knowledge/experience
- - Diploma level qualification and/or equivalent level of skills, knowledge and experience
Other
Essential
- - Meets DBS reference standards and criminal record checks
- - Willingness to work flexible hours when required to meet work demands
- - Access to own transport and ability to travel across the PCN patch on a regular basis
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
