Health & Wellbeing Coach

Job responsibilities

Clinical

To work as part of a multi-disciplinary team in a patient facing role to assess and work with patients using expert knowledge.

Proactively identify patients with long term conditions from practice clinical systems.

Maintain own caseload working on a 1:1 and group basis

To take an approach that is non-judgmental, based on strong communication and negotiation skills, while considering the whole person when addressing existing issues

Working with others in the PCN practices to undertake NHS health checks in line with protocols.

To coach, motivate and empower patients through multiple sessions to identify their needs set goals, and support them to implement their personalised health and care plan, signposting to additional services as required.

Support patients through the process and provide interventions, tools and techniques to enable patients to achieve their personal goals.

Responsibility for providing support to patients who will benefit from proactive health management and care, including being the single point of contact for a person to simplify access and coordination of services.

Provide personalised support to individuals, their families and carers to ensure that they are active participants in their own healthcare, and to empower them to take more control in manging their own health and well-being, to live independently and to improve their health outcomes through:

Providing interventions such as self-management, education and peer support

Supporting people to establish, attain and build on goals set by the person and based on what is important to them

Working with the social prescribing services to connect them to community-based activities which support their health and well-being

To be aware of limitations and, as required, be responsible for the referral of patients who require the intervention of other healthcare professionals

To work with patients and to understand their level of knowledge, skills and confidence when engaging with their health and well-being

To work with and provide support to local community groups and work with other health, social care and voluntary sector providers to support patients health and well-being holistically

To identify risk factors and categorise patients into appropriate risk banding

To develop and facilitate group consultations to assist patients to work with others to support their own goals

Provide health education advice to patients and run awareness campaigns for patient groups.

To maintain accurate clinical records of all patient consultations and related work.

To promote health coaching and social prescribing amongst the PCN and practices and to support colleagues to improve their skills and understanding of personalised care.

To liaise with other health and social care professionals and agencies to ensure holistic care is provided and the care packages offered are appropriate and consistent with the patients needs and aspirations.

To work with the relevant leadership team to develop and evaluate the role and job description and to undertake other duties that are consistent with the duties and responsibilities of this post as required

Training & Development

To demonstrate a commitment to personal and professional development.

To lead by example and provide on the job training and development for less experienced members of staff.

To be responsible for maintaining own competence to practice through CPD activity and maintaining a portfolio that reflects personal development.

Governance

• Produce complete and accurate records of patient consultation, in line with best practice, confidentiality, policies and procedures
• Deliver care according to NHS guidance, NICE guidelines and evidence-based care
• Take part in the maintenance of quality governance systems and processes across the PCN and its activities.
• Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required.
• Work with other clinical teams on improving the quality of healthcare in response to local and national policies and initiatives as appropriate
• Evaluate patients response to health care provision and the effectiveness of care
• Support and participate in shared learning across the PCN and wider organisation
• Manage, review and identify learning from patient complaints, clinical incidents and near-miss events
• Awareness of statutory safeguarding, notification processes and local guidance for children/vulnerable patients, applying relevant policies and legislation to protect them
• Ensure compliance with policies, procedures and guidelines for self and others, by taking action or alerting senior management team if the practice appears to contravene policy, or if there are concerns over any aspect of patient care.

Health and Safety

• The post-holder will manage their own and others health & safety and infection control as defined in the SEL GP Group Health & Safety Policy, the SEL GP Group Health & Safety Manual, and the SEL GP Group Infection Control Policy and published procedures.
• Comply with SEL GP Group health and safety policies by following agreed safe working procedures
• Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Reporting incidents using the organisations Incident Reporting System

Confidentiality

• Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.
• Maintain an awareness of the Freedom of Information Act.

Equality and Diversity

• The post-holder will support, promote and maintain the SEL GP Group Equality & Diversity Policy.
• No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.
• The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.

Other delegated duties

This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.

Qualifications

Essential

• Educated to GCSE or equivalent (GCSE Maths & English C or above).
• Demonstrable commitment to professional and personal development.
• Training in motivational coaching, behavioural change and goal setting.

Desirable

• NVQ 3 or equivalent and/or relevant basic/first level professional qualification, or working towards this .
• Health and Fitness qualification L3,
• Coaching Qualification(s) / Mentoring L3,
• Health and Social Care L3 Diploma or working towards this.

Experience

Essential

• Knowledge of the Personalised care approach.
• Understanding of the determinants of health to include social, economic and environmental factors.
• Knowledge of the needs of patients with long term conditions.
• Understanding of, and commitment to, equality, diversity and inclusion.
• Knowledge of IT systems to include the ability to use word processing skills, emails and internet.
• Experience in establishing and running health promotion groups.
• An appreciation of the nature general practice.
• Ability to build and maintain relationships whilst maintaining appropriate professional boundaries.
• Excellent verbal communication skills with the ability to communicate effectively at all levels inc. customers, patients and carers, specialist services, GPs and colleagues. Listening skills displaying empathy.
• Ability to support and mentor staff and volunteers.
• Demonstrate the ability to communicate complex and sensitive information in an understandable form to a variety of audiences.
• Good technical literacy of Microsoft Applications e.g. Word, Excel, and Access etc.

Desirable

• Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (can include unpaid work).
• Experience of supporting people, their families and carers in a related role (can include unpaid work).
• Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity.
• Experience of data collection and using tools to measure the impact of services.
• Knowledge of community development approaches.
• Knowledge of public health issues in the local area.
• Knowledge and experience of training volunteers.
• Experience of partnership/collaborative working and of building relationships across a variety of organisations including the voluntary sector.
• Experience of using GP clinical systems, such as SystmOne.
• Experience with alcohol/ drugs intervention, smoking cessation training or experience in health and nutrition work with patients.

Personal Attributes

Essential

• Ability to work flexibly to meet PCN demands.
• Committed to personal and team development and agencies.
• Committed to holistic person centred care.
• Ability to work on own initiative and as part of a team.
• Ability to work within own limitations and refer to senior colleagues or GPs when appropriate.
• Ability to establish and maintain working relationships with relevant stakeholders and key staff.
• Excellent organisational and time management skills with
• the ability to cope with a busy working environment, with periods of interruption throughout the day.
• Demonstrate a willingness to participate in shaping the future of the organisation by taking on responsibilities and projects in addition to core workload.

Physical Requirements

Essential

• Commit to a DBS Check.
• The ability to fulfil the travel requirements of post.
• Have a flexible approach to working across a 7 day service including public holidays.