Apprentice ICT Support Technician

Job description

Job responsibilities

Day to Day Duties to include, but not exhaustive:

The Apprentice ICT Support Technician will be required to:

• Support business units with Information and Communication Technology hardware. This will involve understanding business needs to design and install hardware configurations for the deployment of new services and the upgrade or replenishment of existing services hardware.

• Problem solving hardware issues to understand the route cause of issues. Then using this knowledge to devise and implement appropriate solutions or to liaise with ICT partners to get further support.

• Maintain strong links with business unit leads to support with the ongoing use of the organisational wide asset registers for relevant hardware assets and software licenses.

• Track,order and update relevant ICT stock assets to support the swift resolution of hardware issues. Furthermore, communicating about problem equipment with ICT colleagues for replacement of warrantied kit or for recycling of end of life equipment.

• When applicable, map new business requirements or hardware and license requirements to support the design and implementation of ICT solutions.

• Speedily and accurately resolve issues which are within scope, or raise, monitor and chase out of scope issues with ICT partners or suppliers. Maintain a focus on ICT related Health and Safety and Fire Safety, including good wire management and the appropriate deploymentof ICT kit.

• Work on your own initiative to coordinate your diary to support the needs of the business units you service. The ability to be reactive and to triage and prioritise issues as they arise, whilst maintaining a schedule of support and maintenance.

• Build a level of operational knowledge across the organisation to support meaningful conversations regarding future digital business decisions.

• Work closely with the Quality & Risk team to ensure we maintain compliance with all information governance policies,for example Privacy by Design. Identify and report ICT related incidents and work with Q & R to escalate matters to risk registers.

• Identify opportunities for improvement. Support the sharing of good IT practice across departments and business units.

• Have a willingness to learn and expand knowledge across all aspects of the job role

• You are required to undertake the Digital Applications Technician apprenticeship.You will be expected to complete work towards this apprenticeship standard within your working week, and you will be given time to attend learning sessions as part of your employment.

Our key expectations are:

Self-awareness Living authentically

Adaptability- Being ready to adjust depending on the situation

Openness What you see is what you get

Positivity with a real sense of being able to strive for the impossible

Generosity of spirit- Everyday should be an opportunity to act with kindness

Ability to have fun Taking the role seriously, whilst being yourself

Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.

Values:Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:

Fun: People rarely succeed unless they are having fun. Happiness is healthy!

Awesome: We arent here to be average, were here to be awesome!

Humble: Were here to make a difference to the lives of others, NOT to see how important we can become

Brave: We challenge the norm. We have the courage to get the difficult jobs done

Oompf: We have natural oompf! Its infectious!

Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity

Disability Confident Employer

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

DBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). For Driver positions you will also be required to undertake a Driver check.

Person Specification

Experience

Essential

• Experience of working within a busy office environment.
• Experience of working with Microsoft Office IT systems.
• Able to demonstrate effective partnership/team working.
• Experience of handling and managing IT related hardware and software issues.

Desirable

• Experience of scoping, configuring and deploying new software solutions.
• Experience of setting up PC hardware for different user needs.
• Understanding of PC components and experience of building PC hardware.

Personal Qualities

Essential

• Good communication skills to support the communication of complex information and administrative matters, requiring developed interpersonal, oral and written skills.
• Demonstrate professional integrity, civility and respect within the workplace.
• Ability to work on own initiative and organise own workload with minimal supervision, working to tight and often shifting timescales.
• Strong work ethic supported by a good sense of humour.

Qualifications

Essential

• Educated to GCSE/O Level standard including English Language and Mathematics or equivalent.
• A Levels or equivalent industry experience.

Desirable

• Formal ICT qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FCMS

Address

Newfield House

Vicarage Lane

Blackpool

Lancashire

FY4 4EW

Employer's website

http://www.fcms-nw.co.uk/ (Opens in a new tab)