Job responsibilities
Duties and
Responsibilities
To provide compassionate, effective, and
visible management and leadership to the Doncaster SDHC and ECP teams.
To ensure good people management practices and that effective &
supportive team-working is felt across the Doncaster SDHC and ECP teams.
To role model a learning and coaching culture
based on openness, learning and continuous improvement that supports continuing
personal development.
To encourage staff members to take personal responsibility
and ensure they have the necessary autonomy to deliver excellent healthcare
services in a busy high-pressure environment.
To be responsible for the day-to-day support and
management of the Doncaster SDHC and ECP services and teams.
To support the Doncaster SDHC and ECP teams on
a day-to-day basis with knowledge and expertise of software, system and
equipment use.
To work closely with the Virtual Care business
unit, the Yorkshire Place team, DRI, YAS, RDaSH and other partners to ensure
that patient journeys are quick, effective, and safe.
To be part of a network of staff providing
senior management on call cover in the out of hours period on a rotational
basis.
To work with the Yorkshire Lead and Doncaster Operational
Manager to ensure that the SDHC & ECP services meet (as a minimum) national
standards, contractual obligations and KPIs, and where this is not achieved
plans are created, actioned and monitored to ensure compliance.
To work alongside the Yorkshire Lead and Doncaster
Place Operational Manager and Virtual Care colleagues to ensure that where
commissioned services span both Business Units that delivery is seamless and
supportive of each other, and patient journeys are safe, quick and cost
effective.
To contribute
and knowledge and skill to staff planning ensuring rotas are appropriately
staffed and that on the day and short notice issues that affect capacity are
managed in real time to minimise impact on service delivery.
To contribute
knowledge and skill working with the Doncaster Place
Operational Manager and Business Intelligence Team to develop (and use)
operational dashboards that can be used to understand the operational activity
of the department, that aids operational management and planning.
To
contribute knowledge and skill and working with the Doncaster Place Operational
Manager and Business Intelligence Team to ensure KPI and Quality data and
reports are produced on time and are an accurate reflection of the work
undertaken.
To
continually assess our service processes, policies, and procedures to ensure
that improvements or efficiencies are continually identified, and changes are made
to improve service delivery or organisational performance where appropriate.
To work with
Doncaster Place Operational Manager and Doncaster Place staff so that we can
evidence the positive impact, clinical and non-clinical of the work we do.
To contribute
operational expertise and service knowledge to the development of
organisational transformation.
To work with
the wider organisation to continually develop our service offer; ensuring patient
journeys are continually enhanced, operational efficiencies gained, or clinical
quality is improved through technological, operational, or human improvement.
To work with the wider organisation to
implement new technologies or processes, supporting the roll out and
mobilisation phase of projects or new business, supporting a smooth transition
to business as usual.
To ensure
good communication and coordination with wider health and social care
communities, including (but not exclusive) ICB, YAS, DRI, Mental Health, UCR
teams, EDs, SDEC, Practices, PCNs etc, supporting our reputation as a reliable
deliverer of care.
To support
the training of new staff and ongoing personal development.
To actively
participate in Clinical Governance processes, including: all clinical audit,
complaints SUIs, reporting of incidents and near misses
Oversee the
ordering of inventory and management of supplies to support the day-to-day
delivery of services.
To work with
the Doncaster Place Operational Manager in managing the department budget.
To contribute
operational knowledge and expertise in the development of annual budgets.
To have the
ability to flex with an emergent corporate strategy that will constantly be
influenced by external factors and political changes.
The above list of duties and
responsibilities is not intended to be fully comprehensive and may be amended
to take account of changing circumstances or requirements following
consultation with the post holder.
Education
And In Service Training
Be fully conversant in all the clinical computer systems used
within FCMS
Attend relevant study/induction days, seminars, courses etc, for
individual development and for the benefit of the service.
Where necessary relevant training
in the operation of new or unfamiliar equipment, software or procedures will be
provided or arranged.
Confidentiality
In the course of your duties, you
may have access to confidential information about patients, staff or health
service business. On no account must
such information be divulged to anyone who is not authorised to receive
it. Confidentiality of information must
be preserved at all times whether at or away from work. FCMS has in place a Whistle-blowers Policy
for staff wishing to express concerns.
Data Protection Act, 2018
Carry out any requirements within the duties
applicable to the Data Protection Act, 2018.
Health And
Safety At Work Act, 1974
Observe all responsibilities and carry out all
duties, whether general to all employees or specific to the post, relating to
Health and Safety in accordance with the Practice and Departmental Safety
Policies and any statutory requirements.
Clinical
& Corporate Governance/Quality Assurance
All employees are expected to comply with the
clinical and corporate governance arrangements of FCMS. Every employee is
personally responsible for the quality of the work, and standard of care, which
they individually provide. It is their
duty to seek to attain the highest standards achievable both individually and
collectively within their knowledge, skills and resources available to them.
Outside
Employment/Outside Interests
If you have other work or outside interests,
this must not conflict with your duties and responsibilities of your attendance
for work as an employee of the Practice.
Working Time Directive
You are required to comply with the
regulations governing working time and to any locally agreed associated
arrangements.
Harassment And Bullying
The Practice condemns all forms of harassment
and bullying and is actively seeking to promote a workplace where employees are
treated with dignity, respect and without bias.
Equal
Opportunities
In all the foregoing text any reference to one
gender whether direct or implied equally includes the opposite gender unless
specifically stated to be otherwise.
Fire
Training
Each member of the staff has a statutory
obligation to attend a Fire Lecture each year.
It is the responsibility of each member of staff to ensure that they
comply with this legal requirement.
No Smoking
Policy
FCMS has a no smoking policy
Disability Confident Employer
As users
of the disability confident scheme, we guarantee to interview all disabled
applicants who meet the minimum criteria for the vacancy
DBS - This post is subject to the Rehabilitation of
Offenders Act (Exemption Order) 1975 and as such it will be necessary for a
submission for Disclosure to be made to the Disclosure and Barring Service
(formerly known as CRB) to check for any previous criminal convictions. This
will require three forms of valid ID to be produced and verified. The
onboarding process is also subject to an Occupational Health check, suitable
professional references and eligibility to work in the UK (with the requirement
to provide relevant documentation as evidence). For Driver positions you will also be
required to undertake a Driver check
