Job responsibilities
Duties and Responsibilities Care Navigator Competency Framework
Excellent Communication Skills
Communicate clearly, sensitively, and effectively with patients, family members and other professionals.
Maintain a calm and sensitive approach when dealing with people in distress.
Perform a basic holistic assessment of patients needs over the telephone and face-to-face.
Write and maintain clear, accurate records of patient information in a variety of formats (i.e. electronic and paper).
Present information clearly and effectively when speaking with others.
Adapt communication style and method to best support patient preference and need.
Demonstrate the importance of cultural factors in communicating with people.
Apply skills and techniques (verbal and non-verbal) to resolve conflict, reduce distress and anger.
Assert ideas and opinions in a respectful, positive way which advocates the needs and wishes of the patient.
Present and communicate information to a wide range of audiences and agencies, within and outside the organisation.
Maintain good standards of communication both in written and oral form
Make entries on patient the patient EMIS records
Enabling Access to Services
Work at the interface of health, social care, voluntary and other local services
Understand local referral arrangements/pathways for holistic support from a wide range of sectors.
Signpost and facilitate contact for the patient to appropriate services, with consent of the individual.
Demonstrate initiative in seeking contacts with relevant local services.
Take a proactive, problem-solving approach in helping support people to connect and access services.
Demonstrate persistence and resilience when faced with barriers to accessing services.
Seek appropriate help when faced with barriers to access services.
Provide timely feedback to colleagues around issues relating to access to services.
Personalisation
Understand the unique challenges experienced by the patient group.
Determine the patients basic support needs accurately over the telephone or face-to-face.
Act in a way that acknowledges peoples expressed beliefs, preferences and choices.
Help people to identify and use their strengths and resources to achieve their own well-being goals.
Identify and safeguard people at risk and potentially vulnerable, using appropriate methods (as determined by local arrangements).
Contribute to developing care plans to meet peoples health and well-being needs, in partnership with the patient / other support services.
Refer patients with complex health, mental and social care needs to the appropriate professionals, teams and services.
Coordination and integration
Share relevant information, decisions and discussions made by health and social care teams, with the patient.
Understand the principles of integrated care and support.
Provide information and support the patient (as required) to contact the relevant person/professional.
Implement and follow up key action points from care plans/meetings, with minimal supervision.
Effectively communicate a patients needs within a multidisciplinary team meeting environment.
Provide outreach to individuals who cannot attend a designated location (no lone working).
Can move between sites in a timely manner.
Building and sustaining professional relationships
Be supportive and helpful toward other team members.
Relate to and work with clinical and non-clinical staff in other organisations, building constructive relationships across sectors.
Value the roles of key others working within and beyond the organisation.
Promote the sharing of resources and information from a wider range of sources to benefit patients and their carer.
Act as a positive role model to team members and colleagues
Knowledge for practice
Demonstrate awareness and basic understanding of safeguarding vulnerable adults, end of life care, the needs of older adults and mental health conditions and symptoms
Understand the importance and purpose of health promotion.
Contribute to the service development
Personal development and learning
Demonstrate willingness to learn and develop within the role.
Show responsibility for self-reflection and personal development.
To take part in annual appraisal, developing a personal development plan from which training needs will be identified and training undertaken.
Undertake all mandatory training
Handling data and information
Access, input to and use data from appropriate electronic records, databases and spread sheets.
Use appropriate technology and resources to find and process information.
Apply the principles of data protection working within legal limitations with access and storage of data.
Understand and adhere to data standards and confidentiality specific to the organisation.
Prioritise workload using time and resources effectively.
Be organised in performing administrative tasks (including appointments, diaries, patient registers)
Professionalism
Demonstrate a non-judgemental and respectful attitude toward others.
Act in ways to promote values of equality and diversity.
Be emotionally resilient and remain calm under pressure.
Manage stress with healthy coping mechanisms.
Uphold the principles of confidentiality.
Recognise own limitations and work within the boundaries of the role, seeking help when needed.
Identify when a patients needs urgent help and intervene appropriately by alerting relevant professionals.
Show consideration and compassion toward others.
It is vital that the right candidate is approachable and consistent, enabling the patients we work with to begin to develop trusting relationships.
Education and In Service Training
Training will be provided to enable the successful candidate to be fully conversant in all the clinical computer systems used within the Complex Lives Business Unit
Attend relevant study/induction days, seminars, courses etc for individual development and for the benefit of the service
Complete mandatory training
Attend team meetings
Where necessary relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided
The above list of duties and responsibilities is not intended to be fully comprehensive and may be amended to take account of changing circumstances or requirements following consultation with the post holder.
The post holder will contribute to administrative and housekeeping duties within the service locations.
Disability Confident Employer
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
DBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).
The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
