Job responsibilities
The post holder will:
Call handing which includes calls with patients,
professionals and external organisations, utilising the patient telephone
scripts to manage own wellbeing and to support appropriate patient boundaries
Complete QoF information as part of the call handling
process
Complete an E-Consult triage with all patients presenting
with a clinical need
Use EMIS to book patient appointments, record information,
complete patient related tasks and update patient records utilising EMIS
templates when applicable
Referrals to secondary care services via ERS or paper
(dependent upon locality)
Add any referral updates to the referral diary
Follow practice processes for all relevant areas of work
Liaise with a range of health care professionals both
internal and external
Record information on IT systems, spreadsheets and paper
records where needed
Undertake a wide range of admin duties including printing,
photocopying, scanning, processing information and requests
Undertake clinic preparation to support the face-to-face
appointments
Undertake patient registrations and deductions in EMIS, to
include GP2GP, for services within the Complex Lives Business Unit
Inputting data onto the computer systems, setting up
computer diaries
Contribute to data collection for patient 6-monthly reviews
Maintain a clean and confidential workplace
Adhere to policies and procedures of the company and keep up
to date with any changes
Work with the management team to update patient risk
assessments e.g. raising any safety concerns, and supporting with any updates
for urgent appointments
Under guidance from the service coordinator, coordinate
appointments, arrange venues and liaise with the Patient Liaison Officers
Complete mandatory training
To comply with all Health & Safety processes including
signing in and out of Newfield House and signing in and out other locations as
per the relevant organisational policies and procedures
Attend the daily huddle (when on duty)
Comments, compliments, complaints and Subject Access
Requests
Log any Subject Access Requests, SAR, on the spreadsheet in
the Y Drive and follow the SAR process through to completion. Add all new SAR
requests and updates to the next working day huddle
Log any complaints on the spreadsheet in the Y Drive and
complete the start of the template in EMIS
Log requests for management call-backs in the EMIS
appointment diary
Educational
The post holder is required to:
follow safe working practices and to comply at all times
with local Safety Policies and Procedures
ensure confidentiality on all matters relating to patients
and information obtained during the course of employment and not to release
such information to anyone other than those acting in an official capacity as
instructed
maintain good relationships with other members of the staff
team across all disciplines
contribute to the identification of own training needs and
participate in relevant in-service training
attend staff meetings and training as required
attend and contribute to appraisal meetings
Confidentiality
In the course of your duties, you may have access to
confidential information about patients, staff or health service business. On
no account must such information be divulged to anyone who is not authorised to
receive it. Confidentiality of information must be preserved at all times
whether at or away from work. FCMS has in place a Whistle-blowers Policy for
staff wishing to express concerns. Where possible, ensure all patient
identifiable information is electronic and secure.
Data Protection Act, 1998
Carry out any requirements within the duties applicable to
the Data Protection Act, 1998
Health And Safety at Work Act, 1974
Observe all responsibilities and carry out all duties,
whether general to all employees or specific to the post, relating to Health
and Safety in accordance with the Practice and Departmental Safety Policies and
any statutory requirements.
Clinical & Corporate Governance/Quality Assurance
All employees are expected to comply with the clinical and
corporate governance arrangements of FCMS. Every employee is personally
responsible for the quality of the work, and standard of care, which they
individually provide. It is their duty to seek to attain the highest standards
achievable both individually and collectively within their knowledge, skills
and resources available to them.
Outside Employment/Outside Interests
If you have other work or outside interests, this must not
conflict with your duties and responsibilities of your attendance for work as
an employee of FCMS.
Working Time Directive
You are required to comply with the regulations governing
working time and to any locally agreed associated arrangements.
All staff are entitled to a paid 20-minute break, per six
hours worked. For shifts in excess of six hours, a 30-minute, unpaid break,
must be taken.
Harassment And Bullying
The Complex Lives Business Unit condemns all forms of
harassment and bullying and is actively seeking to promote a workplace where
employees are treated with dignity, respect and without bias.
Equal Opportunities
In all the foregoing text any reference to one gender
whether direct or implied equally includes the opposite gender unless
specifically stated to be otherwise.
No Smoking Policy
FCMS has a no smoking policy
Disability Confident Employer- As users of the
disability confident scheme, we guarantee to interview all disabled applicants
who meet the minimum criteria for the vacancy
This post is subject to the Rehabilitation of Offenders Act
(Exemption Order) 1975 and as such it will be necessary for a submission for
Disclosure to be made to the Disclosure and Barring Service (formerly known as
CRB) to check for any previous criminal convictions. This will require three
forms of valid ID to be produced and verified. The onboarding process is also
subject to an Occupational Health check, suitable professional references and
eligibility to work in the UK (with the requirement to provide relevant
documentation as evidence).
The organisation is committed to safeguarding and
promoting the welfare of children, young people and vulnerable adults and
expects all staff to share this commitment. You will be expected to fulfil your
mandatory safeguarding training at the level applicable to this role.
This Job Description will be periodically reviewed in light
of developing work requirements. The management team may also ask for other
duties to be carried out to the benefit of the organisation.
We reserve the right to close this vacancy early if we
receive sufficient applications for the role. Therefore, if you are interested,
please submit your application as early as possible.
