Dental Receptionist

FCMS

This job is now closed

Job summary

An exciting and rare opportunity has arisen for a dynamic Individual to develop their career within our Emergency Dental Service.

We are looking for a person who will enjoy working in an urgent care environment, not be phased by the unexpected elements of dentistry but will take satisfaction in providing an essential service to your community.

£11.44 with enhancements on weekends & Bank holidays
Part time, evenings & weekends. Looking for a contracted shift pattern of 2 shifts per week. Option to pick up extra if wishes. Service operating hours/shift patterns:

Monday to Friday 5.30pm-9pm
Saturday, Sundays & Bank Holidays 2pm 6pm

Main duties of the job

We are commissioned by Lancashire and South Cumbria, Integrated Care Board to provide NHS urgent and emergency dental care 365 days, at multiple sites across Lancashire. We believe in making a difference, and pride ourselves on delivering high quality patient care. We currently have services operating in Blackpool, Morecambe, Blackburn and Burnley. We operate out of hours, evenings, weekends & bank holidays 365 days per year.

The main duties of the role comprises of greeting patients in a professional, caring friendly manner, ensuring reception area is smart and welcoming and maintaining patient records.

About us

The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services.

Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do.

Date posted

22 July 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

U0051-24-0085

Job locations

42 Church Street

Burnley

Lancashire

BB11 2DL

Job description

Job responsibilities

Being the first face a patient sees in FCMS dental services, greet pateints in a friendly, caring and professional manner, checking in and signposting pateints.

Ensure you keep a tidy work area, and keep the reception area is smart and welcoming

Maintain and update patient records, processing information received accurately and concisely.

Be very aware of surroundings, our patients may feel anxious or could become unwell, it is essential that you are able to notice any changes and support patients/clinical team as required.

Maintain strict patient confidentiality at all times. A good working knowledge of Information Governance is essential.

This role will encounter some stressful situations, patients attending our clinic are usually in pain or may have been in an incident attending with injuries. Being able to work effectively under pressure in a calm and confident manner whilst remaining sensitive to the patients needs is essential.

To undertake any clerical work and any other reception/admin duties relevant to the role.

To liase with the Lancashire & South Cumbria Dental Helpline.

To be responsible for cash handling and end of day banking procedures

To be upto date with all mandatory training.

The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staffto share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.

Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).