FCMS

Training Service Lead

Information:

This job is now closed

Job summary

The post-holder will work within the Training team for FCMS. The Service Lead will act as part of the underpinning support team for all colleagues and management across all sites. This role will support staff journeys managing mandatory training, internal and external training to increase skills, knowledge, and experience.This role will share responsibility for delivering in-house training and mandatory training days across all services, and sites, and to seek out training opportunities and training needs, will help talent to flourish, as well as developing initiatives to add value or improve the smooth running of Organisation.

Main duties of the job

  • They will monitor the completion of mandatory training for both clinical and non-clinical staff members. Providing feedback to Clinical managers, fellow Service Leads and Heads of department regarding mandatory training and assist in identifying strategies to ensure we hit set targets.Other elements to the role will involve dealing with email requests, directing, advising, driving and overseeing mandatory training, producing and exporting reports, interpreting data, produce spreadsheets, contacting staff members regarding training, booking training events and sourcing training providers.The training team is small and has a heavy workload, so we need someone who is fast paced, efficient and proactive.

About us

-The ethos of FCMS as a not for profit health and well-being services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services. Over many years we have invested in our staff so that we have a core team of highly trained individualswho can manage the needs of our patients and callers.Our staffare able to significantly improve the service deliveryand user experience due to their considerable experience and commitment to what they do.

Details

Date posted

28 February 2023

Pay scheme

Other

Salary

£27,500 a year

Contract

Permanent

Working pattern

Full-time

Reference number

U0051-23-7390

Job locations

Newfield House

Vicarage Lane

Blackpool

Lancashire

FY4 4EW


Job description

Job responsibilities

  • Facilitate delivery of in-house courses and Mandatory training days within the Organisation.
  • Coordinate/host training events- confirming attendance, sending reminders, liaising with Venue and facilitator- hosting on the day
  • Monitor the completion of mandatory training (within our host system Bluestream) for both clinical and non-clinical staff members.
  • Provide feedback to Clinical managers, fellow Service Leads and Heads of department regarding mandatory training and assist in identifying strategies to ensure we hit set targets.
  • To follow systems and procedures to ensure that mandatory training information is kept up to date
  • To ensure that mandatory training information is available to Heads of and Board members by producing reports on Bluestream.
  • To produce data pertaining to training and interpreting the results to ensure we achieve set targets and KPIs
  • Managing and actioning the Training Team inbox
  • Undertaking any administrative duties
  • Attending inductions
  • To ensure all information collected is held securely and in confidence
  • Excellent customer service skills
  • To attend relevant training where necessary
  • To respond quickly and accurately to requests for information in accordance with policies and procedures
  • To carry out other relevant duties such as booking training events, sourcing venues and training providers.
  • Be cool, calm and collected at all times
  • Be fun, flexible, kind, organised and awesome.

This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).

Job description

Job responsibilities

  • Facilitate delivery of in-house courses and Mandatory training days within the Organisation.
  • Coordinate/host training events- confirming attendance, sending reminders, liaising with Venue and facilitator- hosting on the day
  • Monitor the completion of mandatory training (within our host system Bluestream) for both clinical and non-clinical staff members.
  • Provide feedback to Clinical managers, fellow Service Leads and Heads of department regarding mandatory training and assist in identifying strategies to ensure we hit set targets.
  • To follow systems and procedures to ensure that mandatory training information is kept up to date
  • To ensure that mandatory training information is available to Heads of and Board members by producing reports on Bluestream.
  • To produce data pertaining to training and interpreting the results to ensure we achieve set targets and KPIs
  • Managing and actioning the Training Team inbox
  • Undertaking any administrative duties
  • Attending inductions
  • To ensure all information collected is held securely and in confidence
  • Excellent customer service skills
  • To attend relevant training where necessary
  • To respond quickly and accurately to requests for information in accordance with policies and procedures
  • To carry out other relevant duties such as booking training events, sourcing venues and training providers.
  • Be cool, calm and collected at all times
  • Be fun, flexible, kind, organised and awesome.

This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).

Person Specification

OTHER REQUIREMENTS

Essential

  • Self-motivation
  • Self-awareness and aware
  • of the impact on others
  • Ability to have difficult conversations.

Desirable

  • Approachability that presents a fun, lively and warm character

SKILLS, KNOWLEDGE & COMPETENCIES

Essential

  • Strong Leadership with an ability to be autonomous and to take responsibility
  • Negotiation & influencing skills.
  • Emotional Intelligence
  • Communication skills (verbal and written)
  • Able to organise own workload
  • Effective IT skills
  • Forward thinking and visionary

Desirable

  • Presentation skills including creating and delivering of company inductions
  • Digitally savvy

Qualifications

Essential

  • 5 GCSEs A* - C including English Language or equivalent training related qualification.

Desirable

  • CIPD or teaching qualifications

Experience

Essential

  • Information Governance understanding & awareness
  • Experience in a previous training role.

Desirable

  • Experience in a managerial or high skilled training role
  • Analysis and report writing skills

SPECIFIC DEMANDS OF THE JOB

Essential

  • Ability to work under pressure with a busy work schedule and numerous customers
  • Super-fast Broadband ability to work from home

Desirable

  • Car Driver

COVID VACCINATION STATUS

Desirable

  • Proof of all covid vaccinations
Person Specification

OTHER REQUIREMENTS

Essential

  • Self-motivation
  • Self-awareness and aware
  • of the impact on others
  • Ability to have difficult conversations.

Desirable

  • Approachability that presents a fun, lively and warm character

SKILLS, KNOWLEDGE & COMPETENCIES

Essential

  • Strong Leadership with an ability to be autonomous and to take responsibility
  • Negotiation & influencing skills.
  • Emotional Intelligence
  • Communication skills (verbal and written)
  • Able to organise own workload
  • Effective IT skills
  • Forward thinking and visionary

Desirable

  • Presentation skills including creating and delivering of company inductions
  • Digitally savvy

Qualifications

Essential

  • 5 GCSEs A* - C including English Language or equivalent training related qualification.

Desirable

  • CIPD or teaching qualifications

Experience

Essential

  • Information Governance understanding & awareness
  • Experience in a previous training role.

Desirable

  • Experience in a managerial or high skilled training role
  • Analysis and report writing skills

SPECIFIC DEMANDS OF THE JOB

Essential

  • Ability to work under pressure with a busy work schedule and numerous customers
  • Super-fast Broadband ability to work from home

Desirable

  • Car Driver

COVID VACCINATION STATUS

Desirable

  • Proof of all covid vaccinations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FCMS

Address

Newfield House

Vicarage Lane

Blackpool

Lancashire

FY4 4EW


Employer's website

http://www.fcms-nw.co.uk/ (Opens in a new tab)

Employer details

Employer name

FCMS

Address

Newfield House

Vicarage Lane

Blackpool

Lancashire

FY4 4EW


Employer's website

http://www.fcms-nw.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Jade Clark

jade.clark3@nhs.net

Details

Date posted

28 February 2023

Pay scheme

Other

Salary

£27,500 a year

Contract

Permanent

Working pattern

Full-time

Reference number

U0051-23-7390

Job locations

Newfield House

Vicarage Lane

Blackpool

Lancashire

FY4 4EW


Supporting documents

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