Job responsibilities
Hours Contracted shift pattern 2 shifts per week, Flexible or set shifts available - option to pick up extra shifts if wishes.
We are a fully NHS service providing Urgent Dental Care to patients across Lancashire from multiple locations. We currently have four live services operating in Blackpool, Morecambe and we have recently been successful in expanding this service into Blackburn and Burnley. The Service operates out of hours, evenings, weekends & bank holidays 365 days per year.
Clinic session times
Monday to Friday 5.30pm to 9pm
Saturday, Sunday & Bank Holidays 2pm to 6pm.
We are looking for a looking for a fun, keen and professional individual to join our team. The role of the receptionists is extremely important to ensure smooth running of what can be busy clinics.
You will work as part of a team, for the team to work at their best everyone must play a part, working together, supporting each other is essential to this post.
Post responsibilities
Greeting and booking patients in.
Maintain and update patient records, processing information received accurately and concisely.
Customer service focused.
Be very aware of surroundings, a lot of our patients may feel anxious or could become unwell, it is essential that you are able to notice any changes and support patients as required.
Maintain strict patient confidentiality at all times. A good working knowledge of Information Governance is essential.
This role will encounter some stressful situations, patients attending our clinic are usually in pain or may have been in an incident attending with injuries. Being able to work effectively under pressure in a calm and confident manner whilst remaining sensitive to the patients needs is essential.
To undertake any clerical work and any other reception/admin duties relevant to the role
To be responsible for cash handling and end of day banking procedures
To undertake all relevant training consistent with the requirements of the post
To be available to provide short notice cover if/when required
A well presented, keen, friendly individual
Educational
To have responsibility for Health and Safety and welfare of others in the working environment, to follow safe working practices and to comply at all times with local Safety Policies and Procedures.
To observe national and local policies and procedures in respect of:
oFire
oData Protection Act
oBasic Life Support
oInfection control
oSafeguarding Adults & Children
The
organisation is committed to safeguarding and promoting the welfare of
children, young people and vulnerable adults and expects all staff to share
this commitment. You will be expected to fulfil your mandatory safeguarding
training at the level applicable to this role.
This post
is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as
such it will be necessary for a submission for Disclosure to be made to the
Disclosure and Barring Service (formerly known as CRB) to check for any
previous criminal convictions. This will require three forms of valid ID to be
produced and verified. The onboarding process is also subject to an
Occupational Health check, suitable professional references and eligibility to
work in the UK (with the requirement to provide relevant documentation as
evidence).
