Job summary
We are a fully NHS service providing Urgent
Dental Care to patients across Lancashire from multiple locations. We currently
have two live services operating in Blackpool and Morecambe and we have
recently been successful in expanding this service into Blackburn and Burnley.This
post is to work in our Morecambe clinic.
The Service operates out of hours, evenings, weekends & bank
holidays – 365 days per year.
We are looking for a looking for a fun, keen and professional individual
to join our team. The role of the receptionists is extremely important to
ensure smooth running of what can be busy clinics.
You will work as part of a team, for the team to work at their best
everyone must play a part, working together, supporting each other is essential
to this post.
Main duties of the job
Greeting and booking patients in
Maintain and update patient records, processing
information received accurately and concisely
Customer service focused
Be very aware of surroundings, a lot of our
patients may feel anxious or could become unwell, it is essential that you are
able to notice any changes and support patients as required
Maintain strict patient confidentiality at all
times. A good working knowledge of Information Governance is essential
This role will encounter stressful situations,
patients attending our clinic are usually in pain or may have been in an
incident attending with injuries. Being able to work effectively under pressure
in a calm and confident manner whilst remaining sensitive to the patient’s
needs is essential
To undertake any clerical work and any other
reception/admin duties relevant to the role
To be responsible for cash handling and end of
day banking procedures
To undertake all relevant training consistent
with the requirements of the post
To be available to provide short notice cover
if/when required
A well presented, keen, friendly individual
As a bank member of the team, you will be
allocated shifts as to usually cover annual leave and sickness, this would
suite someone who is looking for an extra income and is flexible with the
shifts required
About us
The ethos of FCMS as a ‘not
for profit’ health and wellbeing services provider is to be passionate in its
drive to ensure that patients and callers remain the central focus of all that
it does. Coupled with excellent and well established clinical governance
systems and extremely effective operational expertise, it has meant that the
company has the ability to strategically visualise, develop, and implement
award winning services.
Over many years we have
invested in our staff so that we have a core team of highly trained
individuals who can manage the needs of our patients and
callers. Our staff are able to significantly improve the
service delivery and user experience due to their considerable experience
and commitment to what they do.
Job description
Job responsibilities
About FCMS
At FCMS we provide exceptional
call handling, dental, planned care and urgent care services across the Fylde
Coast and beyond. Working alongside and providing services for the NHS, while
retaining our own sense of identity, enables us to operate with adaptability
and openness while having fun. We have been delivering local health care since
1994 during out of hours periods and our knowledge puts us in the ideal
position to deliver a range of services that our patients deserve.
About our Dental Team
We provide out of hours emergency
dental care across a growing number of sites in Lancashire, evenings, weekends
and bank holidays. Often dealing with
unplanned treatments in a team that have come to expect the unexpected! We work
closely with the Lancashire dental helpline who support the patient in
accessing our Emergency Dental Service. Through these challenging times,
we make a real impact on the communities we serve; ensuring users get the
assessments they need and that patients are booked into local care services at
same day health centres.
What will the role involve?
Our dental team work in a highly
varied and incredibly busy work environment where no two days are the same.
Patient care is our utmost priority and you will remain calm and professional
even when dealing with high patient volumes or unplanned care.
Duties of the role include:
·
The receptionist role is extremely important,
you are the first person the patient in need of urgent dental care will meet.
As the face of FCMS Emergency Dental Service you must be a caring, considerate
and confident person.
·
You have oversight of all activity within the
clinic and must be able to manage a busy environment.
·
Booking in patients arriving for appointments,
managing patients who walk in with query’s/advice, involves clerical work,
liaising with the dental surgery and Lancashire dental helpline colleagues.
·
Responsible for taking payments and end of day
banking.
·
Teamwork is absolutely essential.
What’s in it for you?
Working for an organisation where
culture is key, we want to create an inspirational and inclusive environment
where colleagues embody our values; Fun, Awesome, Brave, Go-getting, Oompf and
Humble. Our service user population is already incredibly diverse and we want
to reflect this across our colleague profile.
In addition to a supportive team,
there is a range of benefits available including a cash bonus and an attendance
bonus - meaning you can earn an extra six days leave per year! As we work with
the NHS, we can offer staff the NHS pension contribution of 14.38%.
Whatever enables you to live authentically
and no matter the road that has led you to us, joining FCMS provides the
opportunity to act with kindness and a real sense of being able to strive for
the impossible.
Job description
Job responsibilities
About FCMS
At FCMS we provide exceptional
call handling, dental, planned care and urgent care services across the Fylde
Coast and beyond. Working alongside and providing services for the NHS, while
retaining our own sense of identity, enables us to operate with adaptability
and openness while having fun. We have been delivering local health care since
1994 during out of hours periods and our knowledge puts us in the ideal
position to deliver a range of services that our patients deserve.
About our Dental Team
We provide out of hours emergency
dental care across a growing number of sites in Lancashire, evenings, weekends
and bank holidays. Often dealing with
unplanned treatments in a team that have come to expect the unexpected! We work
closely with the Lancashire dental helpline who support the patient in
accessing our Emergency Dental Service. Through these challenging times,
we make a real impact on the communities we serve; ensuring users get the
assessments they need and that patients are booked into local care services at
same day health centres.
What will the role involve?
Our dental team work in a highly
varied and incredibly busy work environment where no two days are the same.
Patient care is our utmost priority and you will remain calm and professional
even when dealing with high patient volumes or unplanned care.
Duties of the role include:
·
The receptionist role is extremely important,
you are the first person the patient in need of urgent dental care will meet.
As the face of FCMS Emergency Dental Service you must be a caring, considerate
and confident person.
·
You have oversight of all activity within the
clinic and must be able to manage a busy environment.
·
Booking in patients arriving for appointments,
managing patients who walk in with query’s/advice, involves clerical work,
liaising with the dental surgery and Lancashire dental helpline colleagues.
·
Responsible for taking payments and end of day
banking.
·
Teamwork is absolutely essential.
What’s in it for you?
Working for an organisation where
culture is key, we want to create an inspirational and inclusive environment
where colleagues embody our values; Fun, Awesome, Brave, Go-getting, Oompf and
Humble. Our service user population is already incredibly diverse and we want
to reflect this across our colleague profile.
In addition to a supportive team,
there is a range of benefits available including a cash bonus and an attendance
bonus - meaning you can earn an extra six days leave per year! As we work with
the NHS, we can offer staff the NHS pension contribution of 14.38%.
Whatever enables you to live authentically
and no matter the road that has led you to us, joining FCMS provides the
opportunity to act with kindness and a real sense of being able to strive for
the impossible.
Person Specification
Qualifications
Desirable
- 3 - GCSEs or equivalent
- Customer service
Vaccinations
Essential
- Hepatitis B vaccination (we can provide this)
- BCG (for tuberculosis) vaccination (we can provide this)
Desirable
- Up to date COVID-19 vaccinations are desirable
Experience
Essential
Desirable
- Dental reception experience or previously worked within a dental setting.
- Previously worked within a Healthcare setting
- Knowledge or experience of SOEL Health dental software.
Person Specification
Qualifications
Desirable
- 3 - GCSEs or equivalent
- Customer service
Vaccinations
Essential
- Hepatitis B vaccination (we can provide this)
- BCG (for tuberculosis) vaccination (we can provide this)
Desirable
- Up to date COVID-19 vaccinations are desirable
Experience
Essential
Desirable
- Dental reception experience or previously worked within a dental setting.
- Previously worked within a Healthcare setting
- Knowledge or experience of SOEL Health dental software.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
