Receptionist Doncaster

Job description

Job responsibilities

Our organisational culture is very important to us so it is vital that the successful candidate lives and breathes complimentary values and behaviours.

Our key expectations are:

Self-awareness Living authentically

Adaptability- Being ready to adjust depending on the situation

Openness What you see is what you get

Positivity with a real sense of being able to strive for the impossible

Generosity of spirit- Everyday should be an opportunity to act with kindness

Ability to have fun Taking the role seriously, whilst being yourself

Our behaviours should be in line with our values which form part of our Company DNA:

Fun: People rarely succeed unless they are having fun. Happiness is healthy!

Awesome: We arent here to be average, were here to be awesome!

Humble: Were here to make a difference to the lives of others, NOT to see how important we can become

Brave: We challenge the norm. We have the courage to get the difficult jobs done

Oomph: We have natural oomph! Its infectious!

Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas and positivity

OVERVIEW OF ROLE/RESPONSIBILITIES:

To provide a professional and high quality reception service for the Doncaster Same Day Health Centre and/or the Urgent Treatment Centre/out of hours service.

To greet patients and process information received accurately

To be able to gather information received from patients accurately and concisely

To be able to assess deterioration of patients in the waiting room

Ensuring full patient confidentiality at all times

To despatch Emergency Clinical Practitioner jobs to the necessary vehicle/clinician, taking into account location and work load.

To work closely with clinicians and establishing priority if needed in busy periods.

To complete daily checks whilst on duty, ensuring clinical rooms are tidy and fully stocked

To work effectively under pressure in a calm and confident manner

To maintain a consistent, quality and professional service

To work individually or as part of a team

To undertake all relevant training consistent with the requirements of the post

To be able to work evenings, weekends, overnights and bank holidays

RELATIONSHIPS

Develop and maintain constructive relationships with a broad range of internal and external stakeholders

To work in collaboration with all services that work in the Urgent Care Health Economy

To recognise the importance of patient experience and value patient feedback.

Closely monitor and continually seek improvement to all areas of patient/customer satisfaction to ensure the highest attainable standards are met at all times.

GENERAL:

To have responsibility for Health and Safety and welfare of others in the working environment, to follow safe working practices and to comply at all times with local Safety Policies and Procedures.

To observe national and local policies and procedures in respect of:

Fire

Data Protection Act

Basic Life Support

Infection Control

This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).

The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.

Person Specification

Qualifications

Essential

• GCSE maths and English grade A-C or equivalent experience

Experience

Essential

• Experience of reception work
• Experience of working within a busy environment

Desirable

• Knowledge of the local area and health needs of the local population.
• Knowledge of Emergency Care and Policy developments.

Vaccinations

Essential

• Hep B Vaccination
• BCG (TB) Vaccination

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FCMS

Address

Same Day Health Centre

South Parade

Doncaster

South Yorkshire

DN1 2DJ

Employer's website

http://www.fcms-nw.co.uk/ (Opens in a new tab)