Job summary
We're seeking a Quality and
Governance Assistant to join our dedicated Quality and Governance team. This
role is vital in supporting the delivery of our quality and governance agenda,
ensuring compliance with statutory and regulatory requirements, and embedding
best practice across the organisation.
You'll provide
administrative and organisational support, help monitor key performance
indicators, assist with audits, and contribute to quality improvement
initiatives. Working closely with the Head of Quality and Governance, you'll
play a key role in maintaining our high standards of patient safety and care
We welcome applications from candidates seeking full-time or part-time
hours (to be worked preferably over 3-5 days).
This is a hybrid role with a combination of home working and on-site work at our Head Office.
We are currently unable to offer sponsorship for visas ,
therefore all candidates must have right to work in the UK.
Main duties of the job
The Quality and Governance Assistant is an integral member of the
Quality and Governance Team, supporting oversight of all aspects of quality and
governance across Independent Health Group. The post-holder will provide
day-to-day assistance to enable delivery of the quality and governance strategy
and work programme, ensuring compliance with statutory and regulatory
requirements. The role provides
general support to all functions within the portfolio as agreed with the Head
of Quality and Governance.
Were looking for someone who is:
- Experienced in providing high-level
administrative support, ideally within healthcare or governance.
- Skilled in minute-taking, report preparation,
and managing sensitive information.
- Knowledgeable about healthcare governance,
patient safety, and regulatory requirements (e.g., CQC standards).
- Highly organised, detail-oriented, and
proactive, with excellent communication skills.
- Confident using Microsoft Office and
SharePoint.
- Professional, adaptable, and committed to
continuous improvement.
About us
Established in 2004, Independent Health Group
(IHG) has been dedicated to providing high-quality, patient-centred care
close to home. With a strong commitment to delivering outstanding healthcare in
the community, we've spent the past 20 years building a reputation for
excellence, innovation, and compassionate service. In 2022, our dedication to
patient care was recognised with an Outstanding CQC rating, a testament to
our quality and commitment.
At IHG, we offer an alternative to traditional hospital
settings, ensuring our patients receive personalised care with continuity and
convenience. Our services are based on short waiting times, specific
appointment slots, and one-to-one clinician continuity, creating a seamless and
supportive experience for every patient.
Our teams work in a supportive, flexible environment,
where patient contact remains at the heart of everything we do. We
operate Monday to Friday, with no evening or bank holiday shifts, allowing
for a healthy work-life balance. We strive to accommodate flexible working
arrangements that support our staffs professional and personal needs.
At IHG, we are committed to innovation in healthcare
delivery, providing an opportunity for professionals to develop their
skills, contribute to the growth of an exceptional organisation, and make a
real impact on patient care. If you're passionate about delivering outstanding
healthcare in a setting that values both patients and staff, we'd love to
welcome you to our team.
Job description
Job responsibilities
Meeting Support
- Organise
and provide administrative support for quality and governance meetings,
including agenda preparation, minute-taking, and action log management.
- Support
meetings relating to patient safety events, complaints, and concerns.
Monitoring & Reporting- Maintain
a central log to track and monitor work streams.
- Assist
with monitoring and production of KPI reports in line with external contractual
requirements and departmental KPIs.
- In conjunction with the Quality and Governance
Coordinator collate and prepare information for reports to internal committees,
external commissioners, and stakeholders.
Quality Improvement &
Compliance- Support delivery and embedding of quality improvement
processes and best practice across the organisation.
- Maintain oversight of systems for managing
organisational policies, clinical procedures, SOPs, NICE guidance, and patient
safety alerts.
- Assist the Quality
and Governance Coordinator with assurance processes for statutory, legal, and
regulatory requirements.
- Support compliance with CQC registration requirements,
including portal uploads and implementation of action plans following
inspections.
Audit & Risk
Management
- Support monitoring of the clinical audit programme and
improvement plans in conjunction with the Head of Quality and Governance and
Matrons.
- Work with the Quality and Governance Coordinator to
manage incidents and responses to patient concerns and complaints.
Documentation &
Communication
- Draft correspondence as directed by the Head of
Quality and Governance, Deputy Chief Nurse and Chief Nurse.
- Assist with development of corporate templates and
guides to embed the NHS Patient Safety Incident Response Framework.
- Support development and maintenance of
quality/governance content on SharePoint and the external website.
- Maintain effective communication networks across the
organisation and with external partners.
- Liaise with patients and families to arrange meetings,
always exercising discretion and confidentiality.
Training & Development
- Facilitate staff induction and training sessions on
quality, patient safety, and governance processes.
Job description
Job responsibilities
Meeting Support
- Organise
and provide administrative support for quality and governance meetings,
including agenda preparation, minute-taking, and action log management.
- Support
meetings relating to patient safety events, complaints, and concerns.
Monitoring & Reporting- Maintain
a central log to track and monitor work streams.
- Assist
with monitoring and production of KPI reports in line with external contractual
requirements and departmental KPIs.
- In conjunction with the Quality and Governance
Coordinator collate and prepare information for reports to internal committees,
external commissioners, and stakeholders.
Quality Improvement &
Compliance- Support delivery and embedding of quality improvement
processes and best practice across the organisation.
- Maintain oversight of systems for managing
organisational policies, clinical procedures, SOPs, NICE guidance, and patient
safety alerts.
- Assist the Quality
and Governance Coordinator with assurance processes for statutory, legal, and
regulatory requirements.
- Support compliance with CQC registration requirements,
including portal uploads and implementation of action plans following
inspections.
Audit & Risk
Management
- Support monitoring of the clinical audit programme and
improvement plans in conjunction with the Head of Quality and Governance and
Matrons.
- Work with the Quality and Governance Coordinator to
manage incidents and responses to patient concerns and complaints.
Documentation &
Communication
- Draft correspondence as directed by the Head of
Quality and Governance, Deputy Chief Nurse and Chief Nurse.
- Assist with development of corporate templates and
guides to embed the NHS Patient Safety Incident Response Framework.
- Support development and maintenance of
quality/governance content on SharePoint and the external website.
- Maintain effective communication networks across the
organisation and with external partners.
- Liaise with patients and families to arrange meetings,
always exercising discretion and confidentiality.
Training & Development
- Facilitate staff induction and training sessions on
quality, patient safety, and governance processes.
Person Specification
Personal Development
Essential
- Demonstrates a proactive approach to personal and professional development.
- Willingness to engage in training, workshops, and courses relevant to governance, patient safety, and healthcare administration.
- Seeks opportunities to stay up to date with evolving healthcare regulations, CQC requirements, and national patient safety frameworks.
- Actively participates in professional networks, forums, or conferences to share and gain best practice insights.
Abilities / Skills and Personal Attributes
Essential
- Understanding of healthcare governance, patient safety, and quality improvement processes.
- Knowledge of statutory, legal, and regulatory requirements relevant to healthcare (e.g., CQC standards).
- Familiarity with KPI monitoring and reporting requirements.
- Excellent organisational skills with ability to prioritise workload and manage competing demands.
- Strong written communication skills (drafting correspondence, reports, templates).
- Confident minute-taking and accurate record-keeping.
- Ability to use initiative and respond effectively to urgent/unpredictable issues.
- Strong IT skills, including Microsoft Office and SharePoint.
- Ability to maintain effective communication networks across all levels of the organisation and with external partners.
- High level of discretion and commitment to confidentiality.
- Professional, reliable, and adaptable.
- Detail-oriented with a proactive approach.
- Strong interpersonal skills and ability to liaise with patients, families, and external agencies.
- Commitment to embedding best practice and continuous improvement.
Desirable
- Understanding of external contractual requirements and commissioner reporting.
- Knowledge of corporate governance processes and assurance frameworks.
- Ability to develop templates, guides, and resources to support governance processes.
- Skilled in maintaining and updating website content or intranet platforms.
- Strong analytical skills to support KPI monitoring and audit reporting.
- Ability to work collaboratively across multidisciplinary teams.
- Flexible approach to changing priorities and organisational needs.
- Enthusiasm for driving quality improvement and embedding governance culture.
Qualifications
Essential
- Good general education to GCSE or equivalent, including Mathematics and English.
Desirable
- Qualification in quality improvement, governance, or risk management.
- Incident Management training.
Experience
Essential
- Proven experience in providing high-level administrative support (agenda preparation, minute-taking, action tracking).
- Experience of working within healthcare, governance, or regulatory environments.
- Demonstrated ability to manage confidential and sensitive information appropriately.
- Experience of supporting committees, boards, or governance meetings.
- Experience of collating and producing reports for internal and external stakeholders.
Desirable
- Previous experience supporting quality/governance teams in healthcare or related sectors.
- Experience of managing policy libraries, clinical procedures, and NICE/patient safety alerts.
- Experience of supporting clinical audit programmes and improvement plans.
- Experience of facilitating staff induction, training, or development sessions.
Person Specification
Personal Development
Essential
- Demonstrates a proactive approach to personal and professional development.
- Willingness to engage in training, workshops, and courses relevant to governance, patient safety, and healthcare administration.
- Seeks opportunities to stay up to date with evolving healthcare regulations, CQC requirements, and national patient safety frameworks.
- Actively participates in professional networks, forums, or conferences to share and gain best practice insights.
Abilities / Skills and Personal Attributes
Essential
- Understanding of healthcare governance, patient safety, and quality improvement processes.
- Knowledge of statutory, legal, and regulatory requirements relevant to healthcare (e.g., CQC standards).
- Familiarity with KPI monitoring and reporting requirements.
- Excellent organisational skills with ability to prioritise workload and manage competing demands.
- Strong written communication skills (drafting correspondence, reports, templates).
- Confident minute-taking and accurate record-keeping.
- Ability to use initiative and respond effectively to urgent/unpredictable issues.
- Strong IT skills, including Microsoft Office and SharePoint.
- Ability to maintain effective communication networks across all levels of the organisation and with external partners.
- High level of discretion and commitment to confidentiality.
- Professional, reliable, and adaptable.
- Detail-oriented with a proactive approach.
- Strong interpersonal skills and ability to liaise with patients, families, and external agencies.
- Commitment to embedding best practice and continuous improvement.
Desirable
- Understanding of external contractual requirements and commissioner reporting.
- Knowledge of corporate governance processes and assurance frameworks.
- Ability to develop templates, guides, and resources to support governance processes.
- Skilled in maintaining and updating website content or intranet platforms.
- Strong analytical skills to support KPI monitoring and audit reporting.
- Ability to work collaboratively across multidisciplinary teams.
- Flexible approach to changing priorities and organisational needs.
- Enthusiasm for driving quality improvement and embedding governance culture.
Qualifications
Essential
- Good general education to GCSE or equivalent, including Mathematics and English.
Desirable
- Qualification in quality improvement, governance, or risk management.
- Incident Management training.
Experience
Essential
- Proven experience in providing high-level administrative support (agenda preparation, minute-taking, action tracking).
- Experience of working within healthcare, governance, or regulatory environments.
- Demonstrated ability to manage confidential and sensitive information appropriately.
- Experience of supporting committees, boards, or governance meetings.
- Experience of collating and producing reports for internal and external stakeholders.
Desirable
- Previous experience supporting quality/governance teams in healthcare or related sectors.
- Experience of managing policy libraries, clinical procedures, and NICE/patient safety alerts.
- Experience of supporting clinical audit programmes and improvement plans.
- Experience of facilitating staff induction, training, or development sessions.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
