Digital Project Manager

Job responsibilities

Project Leadership & Delivery

• Lead digital and IT projects from initiation to completion, ensuring successful outcomes and smooth transitions into business-as-usual operations.
• Define project scopes, objectives, and deliverables in partnership with senior stakeholders.
• Develop and maintain comprehensive project plans, managing timelines, budgets, resources, risks, and benefits.
• Produce and maintain key project documentation including business cases, initiation documents, technical specifications, and post-project evaluations.
• Manage supplier relationships to ensure value for money and alignment with IHGs priorities.

Programme Oversight & Governance

• Maintain oversight of the broader IM&T programme, ensuring alignment with strategic goals and managing interdependencies across projects.
• Support the development of a Project Management Office (PMO) to standardise project methodology and improve governance across the organisation.
• Champion best practices in project management and foster a culture of accountability and continuous improvement.

Risk & Issue Management

• Proactively manage project risks and ensure robust mitigation strategies are in place.
• Maintain a service continuity plan and oversee incident and issue management related to digital systems and services.
• Escalate risks and issues as appropriate and ensure timely resolution.

Stakeholder Engagement & Communication

• Build strong relationships with internal and external stakeholders, ensuring effective communication and engagement throughout the project lifecycle.
• Represent IHG and the COO in meetings, steering groups, and procurement processes.
• Deliver clear and compelling presentations and updates to stakeholders at all levels.

Leadership & Team Development

• Provide leadership to project teams, including direct and indirect line management of project staff and temporary resources.
• Act as a deputy chair for the IT and Information Governance Steering Group.
• Role-model IHGs values and contribute to a culture of excellence, staff engagement, and innovation.

Continuous Improvement & Innovation

• Research emerging technologies and industry best practices to inform project planning and execution.
• Propose enhancements to policies, SLAs, and digital services based on insight, audits, or customer feedback.
• Contribute to shaping IHGs long-term digital strategy and service improvement initiatives.

Professional Development

• Maintain up-to-date knowledge of project management methodologies and relevant digital trends.
• Undertake training and development to continuously enhance personal skills and project leadership capabilities.

Personal Competencies

Essential

• The ability to work co-operatively with senior teams, external agencies and to develop effective working relationships
• Quality focused with innovative approach, the ability to solve problems and implement action plans.
• Able to work on own initiative, but aware of own limitations and recognises appropriate stages of escalation.
• Able to work under pressure and remain calm
• Is keen to develop and able to identify own learning needs
• Flexible and adaptable to change
• Collaborative and willing to work with/through others.

Desirable

• Master's degree in project management or other relevant area or equivalent qualification
• Leadership or Management development qualification

Qualifications

Essential

• Formal project management qualification (PRINCE2 Practitioner or MSP Foundation) or ability to demonstrate substantial experience and success in delivering projects
• Degree level or equivalent experience (relevant to role)

Desirable

• Master's degree in project management or other relevant area or equivalent qualification
• Leadership or Management development qualification

Experience

Essential

• Knowledge of managing complex, strategic projects or areas of complex working practices
• Experience of working within the NHS or Healthcare organisation and working with clinical and administrative staff
• Knowledge of Change Management
• Experience of translating business requirements into information/system requirements, and producing other documentation associated with the implementation of IT/Digital systems. E.g. Business Cases
• Experience of managing a project team
• Working with colleagues at all levels including clinicians
• Experience off affecting change in an organisation with no direct line management responsibility
• A good understanding of the application of information and IT systems to support patient care

Desirable

• Knowledge of business change process analysis and design techniques
• Experience of supporting clinical and non-clinical colleagues in IT/Digital change processes.
• Teaching and presentation skills

Abilities / Skills and Personal Attributes

Essential

• Fluent user of Windows-based desktop productivity software, including Word Processing, Spreadsheet, Database Management and Presentation tools, Microsoft Project
• The ability to communicate, written and oral, Quick to learn and understand new material Enthusiasm for new technology while maintaining people centered approach
• Ability to plan and organise complex digital programmes of work for self and others, some of which will be ongoing and may require adjustment to accommodate changing demands and situations

Desirable

• Working knowledge of implementation of Robotic Process Automations (RPA)