Job responsibilities
Management
of operational systems:
Ensure
the effective and efficient working systems and operational systems within
the practice.
Review and ensure that all operational
systems, including the telephone system, appointments system, messages,
visits, results, prescribing systems, access, incoming mail, scanning, etc.
function at an optimum level all times.
Ensure the summarising of clinical
information on to the patient medical records and summarising of notes is
kept up to the necessary levels.
Ensure the correct registration and
deduction of patient records in line with recommended procedures.
Liaise with the clinicians regarding systems
for the management of information systems to and from patients.
Ensure systems under the Quality and Outcome
Framework (organisational and clinical) are managed and meet the required
standard.
Approve and help to implement enhanced
services and other contractual services.
Care
Quality Commission
Advise
the board on action needed to maintain compliance with the CQC requirements,
and ensure the practice systems and procedures meet the 16 Essential
Standards.
Manage the process by which the practice
maintains registration under the CQC.
Monitor and develop the operation of the
organisation as needed to ensure that the Essential Standards continue to be
met by the practice.
Support the board through any inspection
visits from the CQC.
Implement and follow up any action or
improvements required by the CQC in order to maintain registration
Management
of premises, equipment and stock:
Advise
the practice in making full and effective use of its current premises,
equipment and stock.
Oversee processes for the maintenance,
repair and cleaning of practice premises.
Review best use of premises and maximise
income from premises.
Manage any future premises developments
Ensure appropriate insurance of premises,
equipment and stock.
Ensure security measures of premises and
personnel, including intruder alarms, fire alarms and panic buttons.
Ensure adherence to health and safety and
fire procedures throughout the practice and relevant training and updates are
undertaken as required by all practice staff.
Ensure risk assessments are regularly
carried out and documented.
Ensure that the purchase and control of
supplies, drugs and equipment meets the current and future needs of the
practice.
Patients
Services:
Develop
services which best serve the needs of the practices patient
population.
Develop, maintain and market new and
existing patients services.
Liaise with relevant patient forums and
develop the Patient Participation Group.
Embrace links with other healthcare
providers and social services as laid out in the Governments plans to
develop a patient-led NHS.
Ensure health promotion campaigns targeted
to relevant groups.
Develop child and family-friendly policies.
Review patient satisfaction surveys.
Manage patient complaints, either informal
or formal, using the practices in-house complaints procedure.
Ensure significant event audits and learning
plans.
Ensure patient information is up-to-date and
available, such as the practice brochure, patient newsletter, and patient
leaflets.
Management
of staffing issues and reporting to the board:
Liaise
with Salus HR to provide support to the partners and the partnership to
ensure excellent team-working and a sound legal framework.
Ensure effective staff meetings are carried
out with clear agendas, minutes and action plans.
Provide management advice and information to
the board in order for them to make decisions about the running of the
practice.
Organise staff away-days and planning
meetings to develop strategy and team working.
Assist in the recruitment of new salaried
gps and other clinical and administration staff.
Advise the board regarding the best use of
clinical resources and seek innovative ways of managing the clinical
workload.
Management
of Information Technology systems:
Ensure
the effective management of information within the practice and with outside
agencies.
Develop the practices IT strategy.
Ensure the functioning and best use of the practices
clinical computer system and implement new software systems to aid the
efficiency of the practice.
Ensure that appropriate computer searches,
audits and reports are carried out.
Ensure the training of all personnel and
users of the practice IT systems.
Ensure maintenance of hardware and
replacements as required.
Lead on IT crisis prevention and develop
systems to protect security of data.
Ensure policies against the misuse of the
Internet and emails.
Prepare business case for future changes or
developments and explore all relevant avenues of funding.
Explore further development of practice
website, on-line appointments and prescribing systems.
Ensure confidentiality of data and
conformity to the Data Protection Act and Medical Records and Reports Acts,
the Freedom of Information Act and the Caldicott Report.
Manage the implementation of new IT systems
and standards in accordance with the NHS Connecting for Health initiatives.
Management
of financial resources:
Responsible
to the board for the effective use of practice finances, working with the board
and Salus finance team to plan effective budgetary control, ensuring cost
efficiencies and maximisation of profitability.
Ensure efficient working methods and best
use of resources.
Ensure controls of expenditure whilst
ensuring necessary investment in resources.
Ensure all income-generating opportunities
are explored and maximised.
Ensure policies and procedures to protect
the practice against fraud and financial mismanagement.
Support
to Human Resources:
Ensure
that the practice is staffed and resourced within the budget by people with
appropriate skills, experience and commitment to provide the professional,
technical, administrative and inter-personal expertise needed.
Support with the effective recruitment,
selection and induction of new staff..
Ensure performance is managed and there is
appropriate supervision of staff.
Ensure optimum staffing levels at all times
with holiday and sickness absences managed.
Develop teamwork, ensuring well-run regular
staff meetings and organising away-days and social functions.
Carry out staff
appraisals.
Review patterns and methods of work and
skills-mix for both individuals and teams to ensure their efficient and
effective functioning.
Deal with grievances and disciplinary
matters as may be required in conjunction with the board.
Ensure personnel and attendance records are
maintained.
Ensure that all statutory requirements are
fulfilled and adopt changes as and when they occur.
Ensure confidentiality is always maintained
and encourage the professionalism of all staff.
Ensure training needs are identified and develop with each staff
member an annual training plan as part of the appraisal system. Ensure that training is carried out either
in-house or externally
Quality
The post-holder will strive to maintain quality
within the practice, and will:
Alert other team members to issues of
clinical governance issues, quality and risk and participate in significant
events reviews.
Assess own performance and take
accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team
by reflecting on own and team activities and making suggestions on ways to
improve and enhance the teams performance.
Work effectively with individuals in other
agencies to meet patients needs
Effectively manage own time, workload and
resources. He / she will also contribute to the overall team working of Mayfield
Medical Centre and Salus Medical Services, putting the needs of the Practice
first.
Contribution towards practice CQC compliance rating of GOOD or
above.
Communication
The post-holder should
recognise the importance of effective communication within the team and will
strive to:
Utilise and demonstrate sensitive
communication styles, to ensure patients are fully informed and consent to
treatment
Communicate with and support patients who
are receiving bad news
Communicate effectively with patients and
carers, recognising the need for alternative methods of communication to
overcome different levels of understanding, cultural background and preferred
ways of communicating.
Anticipate barriers to communication and
take action to improve communication
Maintain effective communication within the
Practice environment and with external stakeholders.
Act as an advocate for patients and colleagues
Contribution to the implementation of services
The post-holder will:
Apply Practice policies, standards and
guidance
Discuss with other members of the team how
the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Work with the board and the management team
to achieve standards of quality, performance standards, budgets and targets
without compromising levels of patient healthcare.
Contribute towards the development and implementation of new
standards, policies and procedures that he /she will be required of GP
Practices now and in the future (as required by NHS / DoH / SHA / CCG etc.)
