URGENT CARE CALL HANDLER - PART TIME (22.5HRS/WEEK)

Job description

Job responsibilities

IMMEDIATE START AVAILABLE

£11.37- £15.35 PER HOUR

Are you looking for a new challenge where you can really make a difference? If you like variety and have the ability to think on your feet, then this role could be just what you're looking for.

We currently have an opportunity for enthusiastic individuals to join our Urgent Care team as Call Handlers. We are looking for individuals who thrive on working within a busy and varied environment and want to be part of a high performing and supporting team.

About the role:

You will be at the heart of our Urgent Care team and be ensuring the best possible care is delivered in this diverse and exhilarating role. It can be extremely busy at times, and you will thoroughly enjoy this environment where no two days are the same.

If you are looking for career progression then this position will certainly offer you a unique experience with the support of a thriving team. A typical day could look something like this:

• Supporting the Urgent Care Coordinators to provide a quality and professional service.
• Providing a professional and responsive central point of reference to health and social care professionals.
• Carrying out additional support functions as directed by the Urgent Care Coordinator.

About you:

As part of this role, you will be able to bring some of these key skills and qualities to the team:

• Excellent communication, telephone and keyboard skills
• Ability to prioritise workloads
• Working well within tight deadlines
• Ability to follow instructions, procedures and protocols
• Use your knowledge and intuition to support outstanding patient care

If you can bring all of the above, then well provide all of the training and on-going development you need to be confident and comfortable in your role.

Please note that as our operation runs around the clock, 365 days of a year, you'll need to bring a flexible approach to working hours because our rolling shift patterns include days/weekends, overnights and Bank Holidays.

What we offer:

• Generous holiday of up to 33 days per annum inclusive of bank holidays (pro-rata)
• Company Pension Scheme
• Simply Health cash plan membership
• Discretionary bonus scheme
• Life Assurance
• Salary: £11.37/hour - £15.35/hour (dependent upon shift type plus Bank Holiday enhancements)

About us:

Medvivo Group has been providing a range of health and urgent care services since 2004. Commissioned by the NHS, Medvivo's core business involves the provision of Integrated Urgent Care services, incorporating NHS111 and out-of-hours care, in Bath and North East Somerset, Swindon and Wiltshire.

Committed to achieving excellence in the delivery of person-centred care, Medvivo invests in people, resources and technology to continuously improve the quality of its services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission, certified by the TSAs Quality Standards Framework, the industry and advisory body for technology-enabled care (TEC) in the UK.

Apply:

For a full job description or for further information please call our recruitment team on 0800 6444 200 or email recruitment@medvivo.com

Closing date: Friday 10th November (12pm)

Equality, Inclusivity and Diversity

In line with Medvivo's commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.

Medvivo is a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us at recrutiment@medvivo.com.

Person Specification

Experience

Essential

• As part of this role, you will be able to bring some of these key skills and qualities to the team:
• Excellent communication, telephone and keyboard skills
• Ability to prioritise workloads
• Working well within tight deadlines
• Ability to follow instructions, procedures and protocols
• Use your knowledge and intuition to support outstanding patient care
• If you can bring all of the above, then well provide all of the training and on-going development you need to be confident and comfortable in your role.
• Please note that as our operation runs around the clock, 365 days of a year, youll need to bring a flexible approach to working hours because our rolling shift patterns include days/weekends, overnights and Bank Holidays.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Medvivo

Address

Fox Talbot House

Greenways Business Park

Chippenham

SN15 1BN

Employer's website

https://www.medvivo.com (Opens in a new tab)