Clinical Administrator

Pioneer Wound Healing & Lymphoedema Centres

The closing date is 14 October 2024

Job summary

Pioneer is a fast-growing organisation with an increasing number of commissioned services and projects across England and abroad and as a result we need to grow our team. We are the largest Wound and Lymphoedema Clinical Team in the UK. Our Head Office, based in Eastbourne, is the largest Wound Healing and Lymphoedema Centre in the UK.

An opportunity has arisen for a full time Clinical Administrator to join our Administration Team in Crawley. Our ideal candidate will be an enthusiastic and self motivated team player, with excellent telephone and customer service skills. Flexibility to cover absences and holidays is also essential.

Main duties of the job

Main duties will include:

Appointment booking

Processing referrals

Telephone answering

Responding to patient queries

Reception duties

Assisting Clinicians with administrative tasks

About us

Pioneer Wound Healing and Lymphoedema Centres are an Independent Provider of NHS Services in England with a growing presence in Latin America and South-East Asia. We provide specialist clinical services, conduct research and develop practice in this exciting area of healthcare. We have invested in modern clinical spaces and the equipment required to provide a state of the art environment for our patients and staff.

Date posted

16 September 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Full-time

Reference number

U0029-24-0004

Job locations

Swift House

Gatwick Road

Crawley

West Sussex

RH10 9XN

Job description

Job responsibilities

Job purpose:

To work as part of the Administrative Team to provide an effective and efficient administrative support service.

To manage the provision of excellent customer service to stakeholders, including: patients, referrers and external health care professionals.

Key responsibilities and accountabilities:

To be fully conversant with all aspects of the Clinical Administrator role, including but not limited to:

Appointment booking

Processing referrals

Telephone answering

Responding to patient queries

Reception duties

Assisting Clinicians with administrative tasks

To organise own workload to meet priority needs and reduce risks to service quality.

To work Independently, using own initiative with minimal supervision, understanding of the flow of work/priorities through the service.

To provide administrative support to the Clinical Management Team when required.

Undertake additional duties / specific projects that may be reasonably required within the scope of this position.

General Duties & Responsibilities applicable to all job descriptions

To be familiar with and adhere to the policies and procedures of Pioneer WHLC.

To achieve and demonstrate agreed standards of personal and professional development within agreed timescales.

To participate fully in the performance and development review (appraisal) process and undertake Continuing Professional Development as required.

To participate in surveys and audits as necessary in order to enable the Company to meet its statutory requirements.

To demonstrate excellent communication skills for dealing with a wide variety of patient queries and needs

Regularly attend training and meetings.

To oversee the office environment ensuring its tidiness and safety.

To be aware of the Companys emergency planning processes and follow such processes as necessary, in the event of an unexpected incident.

This job description is not exhaustive. Staff may be required to undertake any other duties at the request of the line manager, which are commensurate with the band, including project work, internal job rotation and absence cover.

Information Governance:

Information Governance is a framework for handling personal information in a confidential and secure manner to appropriate ethical and quality standards in a modern health service. All data MUST be: held securely and confidentially; obtained fairly and lawfully; recorded accurately and reliably; used effectively and ethically, and shared and disclosed appropriately and lawfully.

All staff must complete annual basic Information Governance training appropriate to their role through the national online NHS IG Training Tool or other Connecting for Health approved materials.

Safeguarding Children/Adults:

All Pioneer WHLC staff have a responsibility to safeguard children and adults. All staff must be familiar with, and adhere to, Pioneer WHLC child and adult protection procedures and guidelines, in conjunction with the Local Safeguarding childrens board (LSCB) and Adults safeguarding board (ASB) policies and procedures.

It is the responsibility of the post holder to be familiar with their role and responsibility around safeguarding children and adults and to ensure that they have completed training at a level commensurate to their role.