Regional Operations Manager - Yorkshire and Midlands

Job description

Job responsibilities

Lead on all Clinical Services contracts in the locality to ensure effective delivery across all contracts, improving the quality and uptake at a local level in partnership with PHE, Health Protection teams and Commissioners.

Managing clinical services staff in the locality (Assistant Operations Manager, Team Leaders and Locality Lead Nurse). Ensure staff are supported appropriately to ensure that the locality is effective, providing practical help in solving day to day issues

Attend all contract meetings with Commissioners and subgroups to provide feedback on the performance of contracts and obstacles to a successful delivery.

Attend all meetings with Commissioners to discuss contract changes and additional requests to service delivery following changes recommended by JCVI etc.

Be responsible for and manage Care Quality Commission (CQC) registration of all applicable services within the region

Interact with clients and service users to address queries, complaints and achieve high satisfaction. Provide a prompt and effective response, liaising with colleagues where appropriate

Control expenditure and resources within tight budgets, providing monthly updates on the performance management of projects. Ensure that necessary action is taken to achieve contract compliance

Work with the locality team to support the implementation of services, participating in associated activities as required

Deal with sometimes conflicting priorities and pressures from all sides, balance these priorities and find appropriate solutions

Responsible for sourcing and managing premises, , equipment and supplies and reviewing the suitability and location of premises in line with the services we deliver.

Ensuring Health and Safety regulations are followed by all staff and are in place and monitored at premises

Support the Clinical Services Manager in service monitoring and reporting, delivery of service change and contribute to continuous improvement activities and service innovation

Support Clinical Services Manager in the delivery of successful bids and opportunities for new and on going contracts.

Working in conjunction with the Clinical Services Manager and Head Office to grow the business in the Region in line with the organizational business plan.

Support Clinical Services Manager in the delivery of successful bids and opportunities for new and on going contracts.

Working in conjunction with the Clinical Services Manager and Head Office to grow the business in the Region in line with the organizational business plan.

General housekeeping of the office and management of deliveries and supplies to support contracts. Some manual handling may be required, in line with our Moving and Handling policy. Mandatory training on Manual Handling is required

Core Competencies

Management Competencies

Teamwork

Staff turnover

Vacancy rate

Sickness

Staff Survey

PDRs

Training

Interact with authorities, clients and service users to address queries, complaints and achieve high satisfaction

CQC rating

Satisfaction survey results

Low complaints

Control expenditure and resources

Control to budget

Benchmark costs and revenue

Support implementation of services

Roll out of services within timeframes

Low / zero levels of complaints

Deal with conflicting priorities and pressures

Low / zero levels of complaints for non-delivery of services

Significant event reports

Co-ordinate resources such as premises equipment and supplies

Stock control systems

Premises leases in place

Continuous improvement activities

New service lines

Efficiency / Improvement schemes

Support Locality Clinical Service team (eg, Immunisation, AMS)

High stakeholder engagement

High uptake of Services

Delivery of safe Clinical Service program

Low/Zero levels of breach

Low complains and claims

Growing the business

Organic growth

Monitoring Patient growth

Incremental growth in turnover

Contract wins / Acquisitions

New service lines

Managing Tasks / Projects

Use well developed planning skills to support the locality team in achieving their performance targets

Demonstrate a high level of organisational skills when supporting the locality, managing a number of different stakeholders with careful timing to ensure that chances of success are maximised

Use planning and organisational skills efficiently so that momentum on projects is not lost, thus maximising the efforts of all parties and to ensure that IntraHealth is presented as effective and decisive

Flexible and creative problem solving ability

Decision making ability, particularly in sensitive areas such as the allocation of funds or organising staff levels for a service

Managing Information / Data

Responsible for budgetary decisions in line with their delegated authority and expected to manage their budgets effectively

Able to analyse complex issues, absorb information, understand data and identify underlying trends

Emphasis on achievement of results and both energy and enthusiasm to ensure that objectives are met

Human Resources

Line manage the team and be responsible for the day to day management of Assistant Operations Manager and Team Leaders as required with support from the Clinical Lead on clinical issues that may arise

Motivate staff and identify with the common values and aims of the NHS

Initiative and leadership skills, and the ability to gain the trust, commitment and co-operation of others

Will act freely on a day to day basis using their knowledge and experience to initiate and take action for the success of the team.

Information Resources

Responsible for the interpretation of information resources and creating reports using IntraHealths information systems.

Communications

High level of verbal and written communication skills

Information sharing with other professionals

Required to use well developed communication skills to communicate effectively with a wide variety of individuals and professional groups both internal and external to IntraHealth

Listening skills and the ability to negotiate with and persuade others

Required to present complex and contentious information to stakeholders and staff, which may require negotiations, persuasive and motivational skills where there are conflicting views

Responsible for presenting plans and proposals to internal and external groups, using persuasion skills to gain agreement

Challenge existing practices and find alternatives

Expected to attend meetings on a regular basis

Risk Management

All employees have a responsibility to promote a risk management culture within the working environment. All staff must actively participate to identify potential risks that may impact on IntraHealths ability to achieve its objectives.

Mandatory Training

It is a condition of employment that all IntraHealth staff are up to date with their Mandatory Training and undertake training within the time periods.

Health and Safety

Lead on Health and Safety for the region for premises, staff and service users

The post holder is required to take reasonable care for the health and safety of themselves and other persons who may be affected by their acts or omissions at work. The post holder is also required to co-operate with their employing body to ensure that statutory and departmental regulations are adhered to.

Person Specification

Qualifications

Essential

• Relevant degree or equivalent experience
• Management qualification or relevant experience

Desirable

• Project Management qualification or relevant experience

Experience

Essential

• Extensive knowledge and experience of leading and managing teams
• Experience of successful planning, coordinating and implementing projects
• Proactively setting, managing and controlling budgets and expenses
• Experience of multi-disciplinary working
• Experience of successfully implementing change

Desirable

• NHS experience including Care Quality Commission (CQC).
• Working knowledge of NHS structures and organisations
• Dealing with confidential and sensitive information

Skills and Abilities

Essential

• Commitment to working effectively to support the team in achieving the Divisions targets and goals
• Commitment to the success of IntraHealth
• Solutions orientated with a strong can do mentality
• Ability to lead a team
• Keen to take responsibility and persist in solving problems
• Ability to show empathy to listen well and to demonstrate a responsive and supportive approach
• Highly motivated and able to continue to achieve objectives in challenging times
• Able to juggle and prioritise multiple and changing priorities in response to a rapidly developing agenda
• A skilled communicator, both verbally and in writing can interpret and explain complex issues in a manner suitable for a variety of audiences
• Project Management skills
• Strong negotiation and influencing skills
• Excellent listening skills
• Ability to think strategically
• Ability to work in a team and to network with others, building relationships in order to achieve goals
• Self confidence and self belief when presented with challenges and resistance
• A self starter who can work for prolonged periods of time without direct input whilst keeping colleagues well informed of progress
• Car owner and ability to travel throughout the UK
• Current and valid UK driving license
• IT literate and advanced working knowledge and computer proficiency of all MS office packages
• Able to work flexibly including weekends and evening work
• To operate with a high level of autonomy, professionalism passion and dedication to deliver timely standards with a high level of attention to detail and accuracy

Desirable

• Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Intrahealth Ltd

Address

IntraHealth Offices

Rotherham

Rotherham

S60 1RU

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)