Job summary
The successful candidate will play a key
role in proactively identifying and working with people, who engage with the
practice irregularly and those who fail to engage with smear programmes, child
vaccinations etc.
The post holder will develop
relationships with the hard- to- reach groups and understand how the practice
can adapt to better understand and meet their needs.
They will work closely with GPs and
practice teams, making sure that appropriate support is made available to
people.
The
Care Coordinator would also signpost patients to the most suitable external
organisations who could support with issues that were less directly health-
related, such as citizens advice, wellbeing for life, exercise referral,
community groups etc.
They will work alongside social
prescribing link workers and health and Wellbeing for Life to provide an
all-encompassing approach to personalised care and enable people navigate
through the health and care system.
The post holder will work with a diverse
range of people from different cultural and social backgrounds. The ability to
work confidently and effectively in a varied and sometimes challenging
environment is essential.
The successful candidate will have
excellent interpersonal and communication skills, and be organised, patient and
empathetic. They will have experience of working in health, social care or
other support roles including direct contact with people, families, or carers.
Main duties of the job
Proactively identify and work with people, who engage with the practice
irregularly and those who fail to engage with smear programmes, child
vaccinations etc.
Work people, including the frail/elderly and those with long-term
conditions, who regularly do not attend appointments.
Develop relationships with the hard- to- reach groups and understand how
the practice can adapt to better understand and meet their needs.
Help people to manage their needs through answering queries, making, and
managing appointments, and ensuring that people have good quality written or
verbal information to help them make choices about their care.
Work closely with GPs and practice teams, making sure that appropriate
clinical support is made available to people.
Provide coordination and navigation for people and their carers across
health and care services, working closely with social prescribing link workers,
health and wellbeing coaches, and other primary care professionals; helping to
ensure patients receive a joined-up service and the most appropriate support.
Signpost patients to the most suitable external organisations who could
support with the issues that were less directly health- related, such as
citizens advice, wellbeing for life, exercise referral, community groups etc.
Attend multidisciplinary team meetings within the practice to ensure
appropriate follow up for patients occur
Identify
unpaid carers and help them access services to support them.
About us
IntraHealth
is one of the UKs leading provider of NHS Primary and Community Care services.
We serve a range of patients across our three divisions of Primary Care (general
practice), Pharmacy and Clinical Services which includes anticoagulation
monitoring, patient medication reviews and childhood immunisation programmes.
We also
provide management and clinical support to other GP practices and NHS bodies. We are a
well-established organisation having provided NHS services since the company
was founded in 1999. Our team is made up of GPs, Advanced Nurse
Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care
Assistants (HCAs) and local administration teams supported by a centralised
back office function; providing finance, HR, administration and data analysis
support.
We operate
NHS services across the North East, North West and Yorkshire.
Job description
Job responsibilities
We are looking to recruit to the post
of Care Coordinator, to work at our Belmont, Bowburn and Sherburn Medical Practices.
The successful candidate will play a
key role in proactively identifying and working with people, who engage with
the practice irregularly and those who fail to engage with smear programmes,
child vaccinations etc.
The post holder will develop
relationships with the hard- to- reach groups and understand how the practice
can adapt to better understand and meet their needs.
They will work closely with GPs and
practice teams, making sure that appropriate support is made available to
people.
The
Care Coordinator would also signpost patients to the most suitable external
organisations who could support with issues that were less directly health-
related, such as citizens advice, wellbeing for life, exercise referral,
community groups etc.
They will work alongside social
prescribing link workers and health and Wellbeing for Life to provide an
all-encompassing approach to personalised care and enable people navigate
through the health and care system.
The post holder will work with a
diverse range of people from different cultural and social backgrounds. The
ability to work confidently and effectively in a varied and sometimes
challenging environment is essential.
The successful candidate will have
excellent interpersonal and communication skills, and be organised, patient
and empathetic. They will have experience of working in health, social care
or other support roles including direct contact with people, families, or
carers.
Care coordinators play an important
role within a practice to proactively identify and work with people,
including the frail/elderly and those with long-term conditions, to provide
coordination and navigation of care and support across health and care services.
Care coordinators will attend
multidisciplinary team meetings within the practice to ensure appropriate
follow up for patients occur.
They will be caring, dedicated,
reliable and person-focussed and enjoy working with a wide range of people.
They will have good written and verbal communication skills and strong
organisational and time management skills. They will be highly motivated and
proactive with a flexible attitude, keen to work and learn as part of a team
and committed to providing people, their families, and carers with high
quality support.
Please note that the role of a care
coordinator is not a clinical role.
Job description
Job responsibilities
We are looking to recruit to the post
of Care Coordinator, to work at our Belmont, Bowburn and Sherburn Medical Practices.
The successful candidate will play a
key role in proactively identifying and working with people, who engage with
the practice irregularly and those who fail to engage with smear programmes,
child vaccinations etc.
The post holder will develop
relationships with the hard- to- reach groups and understand how the practice
can adapt to better understand and meet their needs.
They will work closely with GPs and
practice teams, making sure that appropriate support is made available to
people.
The
Care Coordinator would also signpost patients to the most suitable external
organisations who could support with issues that were less directly health-
related, such as citizens advice, wellbeing for life, exercise referral,
community groups etc.
They will work alongside social
prescribing link workers and health and Wellbeing for Life to provide an
all-encompassing approach to personalised care and enable people navigate
through the health and care system.
The post holder will work with a
diverse range of people from different cultural and social backgrounds. The
ability to work confidently and effectively in a varied and sometimes
challenging environment is essential.
The successful candidate will have
excellent interpersonal and communication skills, and be organised, patient
and empathetic. They will have experience of working in health, social care
or other support roles including direct contact with people, families, or
carers.
Care coordinators play an important
role within a practice to proactively identify and work with people,
including the frail/elderly and those with long-term conditions, to provide
coordination and navigation of care and support across health and care services.
Care coordinators will attend
multidisciplinary team meetings within the practice to ensure appropriate
follow up for patients occur.
They will be caring, dedicated,
reliable and person-focussed and enjoy working with a wide range of people.
They will have good written and verbal communication skills and strong
organisational and time management skills. They will be highly motivated and
proactive with a flexible attitude, keen to work and learn as part of a team
and committed to providing people, their families, and carers with high
quality support.
Please note that the role of a care
coordinator is not a clinical role.
Person Specification
Qualifications
Essential
- Demonstrable commitment to professional and personal development
- Ability to use Microsoft Office applications
- Word, Excel, PowerPoint, Outlook
Desirable
- NVQ Level 3 in adult care - advanced level or equivalent qualifications or working towards
Experience
Essential
- Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
- Experience of working within multi- professional team environments
- Experience of supporting people, their families and carers in a related role
Desirable
- Experience of working directly in a care coordinator role, adult health and social care, learning support or public health /health improvement
- Experience of working in General Practice or in primary care. Experience of using General Practice IT systems in particular System 1.
- Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation
Knowledge and skills
Essential
- Professional approach to work
- Responsive and positive role model.
- Can recognise personal limitations and refer to more appropriate colleagues when necessary.
- Commitment to continued Professional Development through further study.
- Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way
- Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity
- Commitment to reducing health inequalities and proactively working to reach people from diverse communities
Desirable
- Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements
- Knowledge of Safeguarding Children and Vulnerable Adults policies and processes
- Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.
Person Specification
Qualifications
Essential
- Demonstrable commitment to professional and personal development
- Ability to use Microsoft Office applications
- Word, Excel, PowerPoint, Outlook
Desirable
- NVQ Level 3 in adult care - advanced level or equivalent qualifications or working towards
Experience
Essential
- Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
- Experience of working within multi- professional team environments
- Experience of supporting people, their families and carers in a related role
Desirable
- Experience of working directly in a care coordinator role, adult health and social care, learning support or public health /health improvement
- Experience of working in General Practice or in primary care. Experience of using General Practice IT systems in particular System 1.
- Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation
Knowledge and skills
Essential
- Professional approach to work
- Responsive and positive role model.
- Can recognise personal limitations and refer to more appropriate colleagues when necessary.
- Commitment to continued Professional Development through further study.
- Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way
- Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity
- Commitment to reducing health inequalities and proactively working to reach people from diverse communities
Desirable
- Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements
- Knowledge of Safeguarding Children and Vulnerable Adults policies and processes
- Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
