Job summary
Providing supervision, support
and training to the reception/administration staff under the guidance of the
Practice Manager.
Ensuring that reception
is adequately staffed and supervised and that staff rota, including annual
leave and sickness cover, are in place. Arranging locum cover required to cover
clinicians in agreement with the Practice Manager. Preventing interruptions to
patient care services provided by the Practice.
Supporting the Practice
Manager in ensuring that the Practice runs smoothly and efficiently. Liaising
with the Practice Manager on any organisational problems in the office/reception,
including any untoward incidences or near misses. Handling informal complaints
from service users through to completion of formal complaints and Palm forms.
Taking all reasonable
steps to plan, prioritise and delegate work in advance and ensure that
appropriate office procedures are adhered to by all staff. Taking opportunities
to improve workflow and work performance and ensuring that staff have the
skills and training to fulfil their responsibilities.
Main duties of the job
Support the Practice in
meeting targets detailed in Quality and Outcomes Framework (QOF), Enhanced
Services (ES), Contract Key Performance Indicators (KPI), CQC requirements, CCG
requirements, knowledge of CQRS etc
To be responsible for
the maintenance of the appointment system.
Ensuring the appointments for each clinician are entered correctly and
in an appropriate timeframe.
Responsible for logging
problems with the computer system, premises etc. ensuring risk assessments and
business continuity are updated accordingly.
Monitor access and
adjustment availability as required.
Monitor
daily workflow within the practice :-
Implementation and
maintenance of Choose & Book/ referral systems within the practice
Facilitate the process
of repeat prescriptions requests daily ensuring a 48hr turnaround
Preparation and
submission of data and documentation as required to relevant bodies in a timely
manner.
Facilitate the
responsibility for the daily task of completing all GP Links data, input and
uploads. (Patient data and EDI). Collection of Medical records. Summarising of
medical records. Ensuring completion.
About us
IntraHealth
is one of the UKs leading provider of NHS Primary and Community Care services.
We serve a range of patients across our three divisions of Primary Care (general
practice), Pharmacy and Clinical Services which includes anticoagulation
monitoring, patient medication reviews and childhood immunisation programmes.
We also
provide management and clinical support to other GP practices and NHS bodies. We are a
well-established organisation having provided NHS services since the company
was founded in 1999. Our team is made up of GPs, Advanced Nurse
Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care
Assistants (HCAs) and local administration teams supported by a centralised
back office function; providing finance, HR, administration and data analysis
support.
We operate
NHS services across the North East, North West and Yorkshire.
Job description
Job responsibilities
Clinical
Practice
To ensure
that all statutory requirements outlined in the IntraHealth personnel
procedures and policies are personally adhered to.
To be
familiar with and conform to responsibilities under the General Data Protection
Act as identified by IntraHealth.
To undertake duties as necessary, in line with the
changing needs of the company. To
participate in the annual appraisal and knowledge and skills framework
profiling process. Any necessary
training noted in the PDP will be provided.
Acts in a way that acknowledge individuals rights
to make their own decision and recognise their responsibilities.
Facilitates others to identify their current level
of knowledge and skills, their learning needs and best practice.
To support others in the development and
application of knowledge and skills in practice
Identify resource issues which affect learning,
development and performance and alert the appropriate managers.
Communication
Delivering a
quality service
The post-holder will strive to maintain quality
within the Practice, and will:
Alert other team members to issues of quality and
risk
Assess own performance and take accountability for
own actions, either directly or under supervision
Contribute to the effectiveness of the team by
reflecting on own and team activities and making suggestions on ways to improve
and enhance the teams performance
Work effectively with individuals in other agencies
to meet patients needs
Effectively manage own time, workload and resources
No Smoking
IntraHealth has a No Smoking policy. All Health Service premises are considered as
non-smoking zones, other than designated smoking areas. There will be a strict no-smoking policy
within the company premises.
Job description
Job responsibilities
Clinical
Practice
To ensure
that all statutory requirements outlined in the IntraHealth personnel
procedures and policies are personally adhered to.
To be
familiar with and conform to responsibilities under the General Data Protection
Act as identified by IntraHealth.
To undertake duties as necessary, in line with the
changing needs of the company. To
participate in the annual appraisal and knowledge and skills framework
profiling process. Any necessary
training noted in the PDP will be provided.
Acts in a way that acknowledge individuals rights
to make their own decision and recognise their responsibilities.
Facilitates others to identify their current level
of knowledge and skills, their learning needs and best practice.
To support others in the development and
application of knowledge and skills in practice
Identify resource issues which affect learning,
development and performance and alert the appropriate managers.
Communication
Delivering a
quality service
The post-holder will strive to maintain quality
within the Practice, and will:
Alert other team members to issues of quality and
risk
Assess own performance and take accountability for
own actions, either directly or under supervision
Contribute to the effectiveness of the team by
reflecting on own and team activities and making suggestions on ways to improve
and enhance the teams performance
Work effectively with individuals in other agencies
to meet patients needs
Effectively manage own time, workload and resources
No Smoking
IntraHealth has a No Smoking policy. All Health Service premises are considered as
non-smoking zones, other than designated smoking areas. There will be a strict no-smoking policy
within the company premises.
Person Specification
Qualifications
Essential
- Good level of general education or experience equivalent to 5 GCSEs at Grade C or above
Desirable
- Management qualification or equivalent experience
- Degree/HND level.
Experience
Essential
- Experience working in a Managerial role
Desirable
- Experience working in an administrative role within General Medical Practice
- Experience working on Clinical Computer systems
Attitudes/Skills/Qualities
Essential
- Capacity to work calmly under pressure and to deadlines
- Conscientious
- Attention to detail
- Self starter
- Flexible and proactive attitude
- Enthusiasm for the role
- Good verbal and written communication skills
- Good computer literacy and keyboard skills
- Demonstrable team working skills
- Very good interpersonal skills
- Demonstrable motivation
Desirable
- Process management
- Able to implement a vision and see the bigger picture
- Advanced IT skills relevant to General Practice
- Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.
Person Specification
Qualifications
Essential
- Good level of general education or experience equivalent to 5 GCSEs at Grade C or above
Desirable
- Management qualification or equivalent experience
- Degree/HND level.
Experience
Essential
- Experience working in a Managerial role
Desirable
- Experience working in an administrative role within General Medical Practice
- Experience working on Clinical Computer systems
Attitudes/Skills/Qualities
Essential
- Capacity to work calmly under pressure and to deadlines
- Conscientious
- Attention to detail
- Self starter
- Flexible and proactive attitude
- Enthusiasm for the role
- Good verbal and written communication skills
- Good computer literacy and keyboard skills
- Demonstrable team working skills
- Very good interpersonal skills
- Demonstrable motivation
Desirable
- Process management
- Able to implement a vision and see the bigger picture
- Advanced IT skills relevant to General Practice
- Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.
