Job summary
The Clinical Lead is responsible for:
Supporting the Director to produce a clinical vision and clinical
strategy for the anticoagulant monitoring service (AMS).
Clinically leading all anticoagulant
monitoring services delivered by IntraHealth.
Providing support and clinical
leadership and mentoring to the anticoagulant monitoring service, Local Service
Leads, Clinicians delivering the service, and the service support team.
Overall clinical performance of each of
the anticoagulant monitoring services and the individual operatives analysing
performance and providing feedback, guidance, and encouragement in order to
meet clinical objectives of the service.
Ensuring that a safe and efficient
anticoagulant monitoring service is delivered.
As necessary prescribe initiation doses
of anticoagulation agents, Vitamin K and related agents.
Leading the patient complaint and
significant event processes for the AMS service.
Ensuring that clear clinical benchmarks
are set (KPIs) for clinicians to provide a safe and efficient service,
including TTR, patient recall rates, clinical activity and reviews of clinic
and domiciliary slots.
Providing a central point of contact for
the Commissioner of the Anticoagulant Monitoring Service and associated
complaints.
Main duties of the job
1. Supporting the Director to produce a clinical vision and clinical strategy for IntraHealths anticoagulant monitoring service.
2. Managing, maintaining, and improving the quality, safety and clinical performance for all Anticoagulant Monitoring Services delivered by IntraHealths Divisions (CSD, Primary Care and Community Pharmacy).
3. Develop and implement specialist policies, clinical protocols, and guidelines within IntraHealth relating to anticoagulant care. Specific responsibilities include anticoagulation guidelines.
4. Liaise with ICBs / commissioners / PCNs when required and assist in the continued development of the anticoagulant monitoring service.
5. Clinical management of all clinicians and non-clinicians delivering the service.
- As necessary prescribe initiation doses of anticoagulation agents, Vitamin-K and related agents.
7. Ensure that all staff maintain competencies to deliver a safe and effective service.
8. Ensure that service meets or exceeds clinical targets.
9. Interact with service users to address queries, complaints and achieve high satisfaction. Provide a prompt and effective response liaising with colleagues where appropriate.
10. Supporting clinical services business manager with Complaints handling:
a. ensure all patient complaints are dealt with in line with insurers, Company, commissioner, and NHS procedures.
About us
IntraHealth is one of the UKs leading provider of NHS Primary and
Community Care services. We serve a range of patients across our three
divisions of Primary Care (general practice), Pharmacy and Clinical Services
which includes anticoagulation monitoring, patient medication reviews and
childhood immunisation programmes.
We also provide management and clinical support to other GP practices
and NHS bodies. We are a well-established organisation having provided NHS
services since 1999. Our team is made up of GPs, Advanced Nurse Practitioners
(ANPs), Nurses, Pharmacists, Health Care Assistants (HCAs) and local
administration teams supported by a centralised back office function; providing
finance, HR, administration and data analysis support.
We operate NHS services across the North East, North West and Yorkshire.
We are looking for an enthusiastic professional to join us in a new role
of Data Officer to support our Clinical
Services Division (which includes School Immunisation contracts and Anticoagulation
Monitoring Service contracts) based at our Head Office in the William Brown
Centre, Peterlee, County Durham and/or at one of our offices across the regions
in which we operate (North West ,Yorkshire or Midlands).
Job description
Job responsibilities
The Clinical Lead is responsible for:
Supporting the Director to produce a clinical vision and clinical strategy for the anticoagulant monitoring service (AMS).
Clinically leading all anticoagulant monitoring services delivered by IntraHealth.
Providing support and clinical leadership and mentoring to the anticoagulant monitoring service, Local Service Leads, Clinicians delivering the service, and the service support team.
Overall clinical performance of each of the anticoagulant monitoring services and the individual operatives analysing performance and providing feedback, guidance, and encouragement in order to meet clinical objectives of the service.
Ensuring that a safe and efficient anticoagulant monitoring service is delivered.
As necessary prescribe initiation doses of anticoagulation agents, Vitamin K and related agents.
Leading the patient complaint and significant event processes for the AMS service.
Ensuring that clear clinical benchmarks are set (KPIs) for clinicians to provide a safe and efficient service, including TTR, patient recall rates, clinical activity and reviews of clinic and domiciliary slots.
Providing a central point of contact for the Commissioner of the Anticoagulant Monitoring Service and associated complaints.
Providing an expert resource, advice, and support to clinicians within the anticoagulant monitoring service by using expert knowledge, skills, and experience.
Ensuring that staff within the service maintain their competencies.
Clinical accountability for all clinical and non-clinical staff involved in delivering the service, to the Directors and the Board.
1. Supporting the Director to produce a clinical vision and clinical strategy for IntraHealths anticoagulant monitoring service.
2. Managing, maintaining, and improving the quality, safety and clinical performance for all Anticoagulant Monitoring Services delivered by IntraHealths Divisions (CSD, Primary Care and Community Pharmacy).
3. Develop and implement specialist policies, clinical protocols, and guidelines within IntraHealth relating to anticoagulant care. Specific responsibilities include anticoagulation guidelines.
4. Liaise with ICBs / commissioners / PCNs when required and assist in the continued development of the anticoagulant monitoring service.
5. Clinical management of all clinicians and non-clinicians delivering the service.
- As necessary prescribe initiation doses of anticoagulation agents, Vitamin-K and related agents.
7. Ensure that all staff maintain competencies to deliver a safe and effective service.
8. Ensure that service meets or exceeds clinical targets.
9. Interact with service users to address queries, complaints and achieve high satisfaction. Provide a prompt and effective response liaising with colleagues where appropriate.
10. Supporting clinical services business manager with Complaints handling:
a. ensure all patient complaints are dealt with in line with insurers, Company, commissioner, and NHS procedures.
b. supporting clinicians through patient complaints & any subsequent process whether internal or external.
11. Ensure that necessary action is taken to meet service clinical objectives and compliance (including CQC).
12. Work with the Clinical Services Business Manager, AMS Training Lead and Locality Leads to support the mobilisation of services and associated activities as required.
13. Support the Clinical Services Business Manager in ensuring that clinical pathways and processes are considered when delivering change and identifying continuous improvement activities and service innovation, including any CQC requirements.
14. Attend and participate in meetings / conferences nationally relating to the provision of anticoagulant monitoring as required by Directors.
15. Be responsible for identifying risks associated with the anticoagulant monitoring services delivered by IntraHealth and addressing them.
16. Assure all company policies are adhered to.
17. Developing and maintaining relationships with key stakeholders locally and nationally.
18. Identifying and implementing innovations to enhance the existing service.
19. Provide clinical leadership for the implementation of the anticoagulant monitoring service plan, service improvements and any other national guidelines/policies as published.
20. Review and monitor key clinical performance standards and measures for the service, including those related to the volume, quality and safety of clinical activity and the impact on service improvement.
21. Ensure that all staff receive appropriate training and development.
22. Review reports from performance monitoring team on clinical KPIs and other clinical measures.
23. Clinical governance and audit.
24. Lead responsibility for all clinically significant events including management of event and undertaking root cause analysis on all clinical significant events and patient complaints.
Job description
Job responsibilities
The Clinical Lead is responsible for:
Supporting the Director to produce a clinical vision and clinical strategy for the anticoagulant monitoring service (AMS).
Clinically leading all anticoagulant monitoring services delivered by IntraHealth.
Providing support and clinical leadership and mentoring to the anticoagulant monitoring service, Local Service Leads, Clinicians delivering the service, and the service support team.
Overall clinical performance of each of the anticoagulant monitoring services and the individual operatives analysing performance and providing feedback, guidance, and encouragement in order to meet clinical objectives of the service.
Ensuring that a safe and efficient anticoagulant monitoring service is delivered.
As necessary prescribe initiation doses of anticoagulation agents, Vitamin K and related agents.
Leading the patient complaint and significant event processes for the AMS service.
Ensuring that clear clinical benchmarks are set (KPIs) for clinicians to provide a safe and efficient service, including TTR, patient recall rates, clinical activity and reviews of clinic and domiciliary slots.
Providing a central point of contact for the Commissioner of the Anticoagulant Monitoring Service and associated complaints.
Providing an expert resource, advice, and support to clinicians within the anticoagulant monitoring service by using expert knowledge, skills, and experience.
Ensuring that staff within the service maintain their competencies.
Clinical accountability for all clinical and non-clinical staff involved in delivering the service, to the Directors and the Board.
1. Supporting the Director to produce a clinical vision and clinical strategy for IntraHealths anticoagulant monitoring service.
2. Managing, maintaining, and improving the quality, safety and clinical performance for all Anticoagulant Monitoring Services delivered by IntraHealths Divisions (CSD, Primary Care and Community Pharmacy).
3. Develop and implement specialist policies, clinical protocols, and guidelines within IntraHealth relating to anticoagulant care. Specific responsibilities include anticoagulation guidelines.
4. Liaise with ICBs / commissioners / PCNs when required and assist in the continued development of the anticoagulant monitoring service.
5. Clinical management of all clinicians and non-clinicians delivering the service.
- As necessary prescribe initiation doses of anticoagulation agents, Vitamin-K and related agents.
7. Ensure that all staff maintain competencies to deliver a safe and effective service.
8. Ensure that service meets or exceeds clinical targets.
9. Interact with service users to address queries, complaints and achieve high satisfaction. Provide a prompt and effective response liaising with colleagues where appropriate.
10. Supporting clinical services business manager with Complaints handling:
a. ensure all patient complaints are dealt with in line with insurers, Company, commissioner, and NHS procedures.
b. supporting clinicians through patient complaints & any subsequent process whether internal or external.
11. Ensure that necessary action is taken to meet service clinical objectives and compliance (including CQC).
12. Work with the Clinical Services Business Manager, AMS Training Lead and Locality Leads to support the mobilisation of services and associated activities as required.
13. Support the Clinical Services Business Manager in ensuring that clinical pathways and processes are considered when delivering change and identifying continuous improvement activities and service innovation, including any CQC requirements.
14. Attend and participate in meetings / conferences nationally relating to the provision of anticoagulant monitoring as required by Directors.
15. Be responsible for identifying risks associated with the anticoagulant monitoring services delivered by IntraHealth and addressing them.
16. Assure all company policies are adhered to.
17. Developing and maintaining relationships with key stakeholders locally and nationally.
18. Identifying and implementing innovations to enhance the existing service.
19. Provide clinical leadership for the implementation of the anticoagulant monitoring service plan, service improvements and any other national guidelines/policies as published.
20. Review and monitor key clinical performance standards and measures for the service, including those related to the volume, quality and safety of clinical activity and the impact on service improvement.
21. Ensure that all staff receive appropriate training and development.
22. Review reports from performance monitoring team on clinical KPIs and other clinical measures.
23. Clinical governance and audit.
24. Lead responsibility for all clinically significant events including management of event and undertaking root cause analysis on all clinical significant events and patient complaints.
Person Specification
Experience
Essential
- Knowledge and experience of leading and mentoring teams
- Experience of multi-disciplinary working
- Knowledge of root cause analysis
Desirable
- NHS experience
- Dealing with confidential and sensitive information
- Knowledge of Service Improvement tools and techniques
Attitudes/Skills/Qualities
Essential
- To be able to work in a stressful and unpredictable environment
- Commitment to on-going personal development
- Commitment to working effectively to support the team in achieving the Divisions clinical targets and goals
- Commitment to the success of IntraHealth
- Solutions orientated with a strong can do mentality
- Ability to lead a service
- Keen to take responsibility and persist in solving problems
- Ability to show empathy, to listen well and to demonstrate a responsive and supportive approach
- Highly motivated and able to continue to achieve objectives in challenging times
- Able to juggle and prioritise multiple and changing priorities in response to a rapidly developing agenda
- Negotiation and influencing skills
- Required to use well developed communication skills to communicate effectively with a wide variety of individuals and professional groups both internal and external to IntraHealth
- Excellent oral and written communication skills. Experience of presenting reports / presentations to a wide audience.
- Ability to deal with contentious and challenging behaviour.
- Responsible for presenting plans and proposals to internal and Ability to think strategically
- Change management skills
- Ability to work in a team and to network with others, building relationships in order to achieve goals
- Self confidence and self belief when presented with challenges and resistance
- Car owner and ability to travel throughout the UK
- Current and valid UK driving license
- IM&T literate and working knowledge and computer proficiency of:
- all MS office packages
- Bespoke AMS computer packages
- Able to work flexibly including occasional weekends and evening work
- To operate with a high level of autonomy, professionalism passion and dedication to deliver timely standards with a high level of attention to detail and accuracy
Qualifications
Essential
- Clinician registered with the GPhC or NMC and in good standing
- Registered as an Independent prescriber
Desirable
- 5 years experience in Anticoagulation Monitoring Services (AMS)
- Nurse or Pharmacist
Person Specification
Experience
Essential
- Knowledge and experience of leading and mentoring teams
- Experience of multi-disciplinary working
- Knowledge of root cause analysis
Desirable
- NHS experience
- Dealing with confidential and sensitive information
- Knowledge of Service Improvement tools and techniques
Attitudes/Skills/Qualities
Essential
- To be able to work in a stressful and unpredictable environment
- Commitment to on-going personal development
- Commitment to working effectively to support the team in achieving the Divisions clinical targets and goals
- Commitment to the success of IntraHealth
- Solutions orientated with a strong can do mentality
- Ability to lead a service
- Keen to take responsibility and persist in solving problems
- Ability to show empathy, to listen well and to demonstrate a responsive and supportive approach
- Highly motivated and able to continue to achieve objectives in challenging times
- Able to juggle and prioritise multiple and changing priorities in response to a rapidly developing agenda
- Negotiation and influencing skills
- Required to use well developed communication skills to communicate effectively with a wide variety of individuals and professional groups both internal and external to IntraHealth
- Excellent oral and written communication skills. Experience of presenting reports / presentations to a wide audience.
- Ability to deal with contentious and challenging behaviour.
- Responsible for presenting plans and proposals to internal and Ability to think strategically
- Change management skills
- Ability to work in a team and to network with others, building relationships in order to achieve goals
- Self confidence and self belief when presented with challenges and resistance
- Car owner and ability to travel throughout the UK
- Current and valid UK driving license
- IM&T literate and working knowledge and computer proficiency of:
- all MS office packages
- Bespoke AMS computer packages
- Able to work flexibly including occasional weekends and evening work
- To operate with a high level of autonomy, professionalism passion and dedication to deliver timely standards with a high level of attention to detail and accuracy
Qualifications
Essential
- Clinician registered with the GPhC or NMC and in good standing
- Registered as an Independent prescriber
Desirable
- 5 years experience in Anticoagulation Monitoring Services (AMS)
- Nurse or Pharmacist
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
