Practice Manager - West Cornforth

Job description

Job responsibilities

Practice Development

Monitor national, regional and local developments both NHS and general which might impact on the practice and IntraHealth.

Produce proposals and business cases including, developmental projects to ensure the practices optimal functioning.

Manage all such projects and ensure that practices are kept informed of any required changes or problems.

The post holder will regularly analyse, interpret and present complex data and information in relation to organisation business activities and plans.

Support and manage the completion and timely submission of tenders for new areas of development if appropriate.

Work with key members of staff and teams within practices, CCG, and other organisations to identify opportunities to develop local commissioning plans that will make more effective use of resources and eviler a wider range of services. Represent the practice at external meetings, where appropriate,

The Practice Manager will be responsible for infection control and ensuring that the cold chain policy is adhered to.

Targets and NHS Initiatives

Manage Quality and Outcomes Framework (QOF) and Key Performance Indicators (KPI) to meet agreed targets.

Work jointly with appropriate leads on clinical targets.

Work with clinicians to improve the design of patient pathways to access treatment.

Manage Care Quality Commission (CQC) ongoing registration.

Monitor/manage any other quality and/or financial initiatives such as Enhanced Services to optimise income.

Take a leading role in keeping the key line of enquiry (KLOE) to standards set by the Care Quality Commission (CQC).

Monitor any prescribing and other incentive scheme, in conjunction with the relevant clinical leads.

The Practice Manager will provide leadership and full and comprehensive support to the Practice within the Primary Care Division, key contracts, and all personnel in the practice locality, acting as the first port of call for all queries and any issues which need resolving.

The Practice Manager is responsible for overall performance of the practice team, analysing performance and providing feedback, guidance, and encouragement in order to impact results.

The Practice Manager will have line management responsibility for staff within the practice, working closely with colleagues within IntraHealth.

The Practice Manager will liaise with other Practice Managers to ensure systems and approaches are consistent as appropriate and will take lead responsibility for certain projects.

This job description covers the major areas of practice management, but the requirements of the role are constantly changing. The following list of responsibilities is not designed to be exclusive but serves to illustrate the scope of the role.

We would expect many of the tasks listed below should be delegated where appropriate to other staff members, but the final responsibility remains with the Practice manager.

Practice Development

Monitor national, regional and local developments both NHS and general which might impact on the practice and IntraHealth.

Produce proposals and business cases including, developmental projects to ensure the practices optimal functioning.

Manage all such projects and ensure that practices are kept informed of any required changes or problems.

The post holder will regularly analyse, interpret and present complex data and information in relation to organisation business activities and plans.

Support and manage the completion and timely submission of tenders for new areas of development if appropriate.

Work with key members of staff and teams within practices, CCG, and other organisations to identify opportunities to develop local commissioning plans that will make more effective use of resources and eviler a wider range of services. Represent the practice at external meetings, where appropriate,

The Practice Manager will be responsible for infection control and ensuring that the cold chain policy is adhered to.

Targets and NHS Initiatives

Manage Quality and Outcomes Framework (QOF) and Key Performance Indicators (KPI) to meet agreed targets.

Work jointly with appropriate leads on clinical targets.

Work with clinicians to improve the design of patient pathways to access treatment.

Manage Care Quality Commission (CQC) ongoing registration.

Monitor/manage any other quality and/or financial initiatives such as Enhanced Services to optimise income.

Take a leading role in keeping the key line of enquiry (KLOE) to standards set by the Care Quality Commission (CQC).

Monitor any prescribing and other incentive scheme, in conjunction with the relevant clinical leads.

Finance

Ensure that the Practice financial instructions are regularly reviewed and implemented.

Will work to optimise practice income, both NHS and private.

Maintain thorough familiarity with the terms of the contracts in which the Practice is engaged and ensure that the implications of all amendments are understood and implemented by practice members. Maintain master copies of such contracts for the organisation.

Ensure submission of any claims/audits to meet various deadlines and keep such records as to be able to check payments / authorisation.

Ensure accurate and timely submission/claims are made to Prescription Pricing Authority, CQORS (calculating quality reporting service), Public Health etc.

With support from the Finance Team, ensure that all income is allocated, reconciled, received, and processed in accordance with the financial instructions.

Update and maintain practice accounts in accordance with agreed requirements and timescale.

Monitor budgets and cash flow forecasts and investigate and propose methods of reducing expenditure and/or increasing income, and optimising cash flow.

Ensure that the policy on receipt of goods and stock control procedures are implemented.

Process invoices for goods and services satisfactorily received, in accordance with the terms of such invoices or agreements and pass to finance team for payment.

Be competent in using the Purchase Ordering System

Arrange petty cash facility where appropriate.

Audit/Reports

Prepare Practice development plan, development proposals, business plans and cases and other reports as necessary.

Monitoring the Primary Care Web tool and Radar for collection of practice data reports as needed.

Respond to all requests made under the Freedom of Information Act within the appropriate timescales.

Undertake clinical and administrative audits as required.

Working with the Significant Events lead to promote and collate significant event reports arising from all disciplines and ensure reviewed and actioned, as appropriate.

Undertake periodic (at least annual) reviews of all complaints and significant events. For annual submission to NHSE and availability for CQC.

Human Resources

Review job descriptions at regular intervals, in accordance with practice needs and budgetary limitations.

Provide information/budgetary data for the organisation to approve the advertisement and recruitment of any new or replacement staff post.

Recruit staff from job and person specification through to induction process. When locums are required, arrange suitable candidates for consideration/interview.

Manage the recruitment aspects of Salaried GP appointments from advertisement to induction including recommendations to the organisation on terms of employment.

Promote change management, to optimise efficiency and ensure positive morale.

Ensure adherence to current employment law.

Carrying out appraisals and one to one meeting with practice staff.

Undertake any required disciplinary procedures, in accordance with approved practice and current laws.

Ensure adherence to confidentiality and data protection regulations.

Ensure that equality and values diversity are promoted throughout the organisation.

Manage salaries and staff budget monitoring.

Oversee staff rotas, including cover for holidays, sickness and family leave and recording of such absences.

Ensure all organisation team members have an annual appraisal and regular performance reviews.

Arrange and undertake training, in accordance with both individual and organisational training needs.

Promote and support of the concept of personal and professional development for all practice members, including self.

Person Specification

Qualifications

Essential

• Educated to a minimum GCSE/GCE.
• Evidence of a commitment to continuing professional development and training.

Desirable

• Relevant degree or equivalent experience
• Educated to A level or equivalent.
• Management qualification

Attitudes/Skills/Qualities

Essential

• Commitment to working effectively to support the team in achieving the Divisions targets and goals.
• Commitment to the success of IntraHealth
• Solutions orientated with a strong can do mentality.
• A people person
• Keen to take responsibility and persist in solving problems.
• Ability to show empathy, to listen well and to demonstrate a responsive and supportive approach.
• Highly motivated and able to continue to achieve objectives in challenging times.
• Adaptable, innovative and forward thinking
• Gains respect by example and leadership
• Hard working, reliable and resourceful
• Diplomacy
• Enthusiasm with energy and drive
• To operate with a high level of autonomy, professionalism passion and dedication to deliver timely standards with a high level of attention to detail and accuracy.
• Ability to demonstrate good leadership,
• Ability to work in a team and to network with others, building relationships in order to achieve goals.
• Excellent Interpersonal skills
• Able to juggle and prioritise multiple and changing priorities in response to a rapidly developing agenda; ability to delegate when appropriate.
• A skilled communicator, both verbally and in writing can interpret and explain complex issues in a manner suitable for a variety of audiences.
• Project Management skills
• Strong negotiation and influencing skills.
• Excellent listening skills
• Ability to think strategically.
• Self-confidence and self-belief when presented with challenges and resistance.
• A self-starter who can work for prolonged periods of time without direct input whilst keeping colleagues well informed of progress.
• Financial Acumen
• Competent in the use of IT including Microsoft office applications.
• Excellent time management
• Data Analysis skills
• Managing conflict
• Process management
• Able to implement a vision and see the bigger picture.
• Advanced IT skills relevant to General Practice
• Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements

Desirable

• Process management
• Able to implement a vision and see the bigger picture.
• Advanced IT skills relevant to General Practice
• Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements

Experience

Essential

• Minimum 2 years GP Practice Manager experience
• Experience of working in Teams and ability to promote team spirit.
• Experience of successful planning, coordinating and implementing projects.
• Proactively managing and controlling budgets and expenses
• Experience of multi-disciplinary working
• Experience of managing and motivating people
• Experience of working in an IT dependent environment and dealing with confidential and sensitive information.
• Experience in working in Primary Care.
• Experience in using clinical systems.
• Working knowledge of NHS structures and organisations

Desirable

• Project Management
• Facilities Management
• Health and Safety
• Contingency Planning to ensure business continuity.
• Risk assessment
• Working with PCNs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Intrahealth Ltd

Address

West Cornforth Medical Centre

Reading Street

West Cornforth

Ferryhill

County Durham

DL17 9LH

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)