Non-Pharmacist Pharmacy Manager - West Cornforth

Job description

Job responsibilities

Provide leadership and management skills to enable the organisation to meet its agreed aims and objectives within the profitable, efficient, safe and effective working environment whilst maintaining the highest standards of confidentiality and probity.

The Pharmacy Manager will provide leadership and full and comprehensive support to the Pharmacy within the Pharmacy Division, key contracts and all personnel in the Pharmacy locality, acting as the first port of call for all non-Clinical queries and any issues which need resolving including all patient complaints.

The pharmacy manager will also be undertaking other duties in the pharmacy depending on training and registration, such as Counter Assistant, Dispensary Assistant or Pharmacy Technician.

The Pharmacy Manager is responsible for overall performance of the pharmacy team, analysing performance and providing feedback, guidance and encouragement in order to impact results, to ensure an efficient and safe pharmaceutical service is provided.

The Pharmacy Manager will have line management responsibility for all staff within the pharmacy, including the pharmacist and working closely with colleagues within IntraHealth. Manage seamlessly any conflicting priorities which arise with the duties and responsibilities of the Responsible pharmacist of the day.

The Pharmacy Manager will liaise with other Pharmacy Managers to ensure Standard Operating procedures, systems and approaches are consistent as appropriate and will take lead responsibility for certain projects.

This job description covers the major areas of pharmacy management, but the requirements of the role are constantly changing. The following list of responsibilities is not designed to be exclusive but serves to illustrate the scope of the role.

We would expect many of the tasks listed below should be delegated where appropriate to other staff members, but the final responsibility remains with the Pharmacy manager.

To assist and ensure the delivery of all contracted additional and enhanced services including local services offered by the pharmacy, which have been commissioned by the ICBs, Public Health department and Local Health authority (or successor organisations)

Follow national and local guidance at all times, with particular regard to Medicines, ethics in Practice (MEP), current addition and Work under direction of the pharmacy Standard operating procedures (SOPs).

To effectively manage the pharmacy team to achieve all KPIs.

To comply with all legal and NHS requirements including record keeping

Maintain stocks at an appropriate level of all medication and appliances, within the pharmacy, to meet patient demands.

Ensure personal, staff, stock, cash and premise security at all times and before leaving the pharmacy.

Attend the pharmacy out of hours in the event of security alarm activation (with police presence) and take any necessary action to resecure the premises.

Report all adverse events and significant events in accordance with agreed procedures and participate in improvement activities to reduce reoccurrence.

Pharmacy Development

Monitor national, regional and local developments both NHS and general which might impact on the pharmacy and IntraHealth.

Produce proposals and business cases including, developmental projects to ensure the pharmacies optimal functioning.

Manage all such projects, and ensure management are kept informed of any required changes or problems.

The post holder will regularly analyse, interpret and present complex data and information in relation to organisation business activities and plans.

Work with key members of staff and teams within pharmacy, CCG and other organisations to identify opportunities to develop local commissioning plans that will make more effective use of resources and eviler a wider range of services. Represent the practice at external meetings, where appropriate,

The Pharmacy Manager will be responsible for Health and Safety, infection control and the cold chain of the site.

Targets and NHS Initiatives

Manage Pharmacy Quality Scheme (PGS) and Key Performance Indicators (KPI) to meet agreed targets working jointly with the pharmacists where appropriate

Manage all enhanced services (with reference to pharmacists where necessary) ensuring service and income optimisation.

Work with clinicians to improve the design of patient pathways to access treatment.

Manage GPHC ongoing registration and that standards are exceeded.

Monitor/manage any other quality and/or financial initiatives.

Finance

Ensure that the Pharmacy financial instructions are regularly reviewed and implemented.

Will work to optimise pharmacy income, both NHS and private.

Maintain thorough familiarity with the terms of the contracts in which the Pharmacy is engaged and ensure that the implications of all amendments are understood and implemented by pharmacy members. Maintain master copies of such contracts for the organisation.

Ensure submission of any claims/audits to meet various deadlines and keep such records as to be able to check payments / authorisation.

With support from the Finance Team, ensure that all income is allocated, reconciled, received, and processed in accordance with the financial instructions.

Update and maintain pharmacy accounts in accordance with agreed requirements and timescale.

Monitor budgets and cash flow forecasts and investigate and propose methods of reducing expenditure and/or increasing income, and optimising cash flow.

Ensure that the policy on receipt of goods and stock control procedures are implemented.

Process invoices for goods and services satisfactorily received, in accordance with the terms of such invoices or agreements and pass to finance team for payment.

Arrange petty cash facility where appropriate.

Audit/Reports

Prepare pharmacy development plan, development proposals, business plans and cases and other reports as necessary.

Monitoring the pharmacy NHS email account and action all emails as appropriate ensuring all staff are kept abreast as appropriate.

Person Specification

Experience

Essential

• Experience working in NHS Community Pharmacy
• Experience of working in Teams and ability to promote team spirit
• Experience of successful planning, coordinating and implementing projects
• Proactively managing and controlling budgets and expenses
• Experience of multi-disciplinary working
• Experience of managing and motivating people
• Experience of working in an IT dependent environment and dealing with confidential and sensitive information

Desirable

• Working knowledge of NHS structures and organisations
• Project Management
• Facilities Management
• Health and Safety
• Contingency Planning to ensure business continuity.
• Risk assessment

Attitudes/Skills/Qualities

Essential

• Commitment to working effectively to support the team in achieving the Divisions targets and goals
• Commitment to the success of IntraHealth
• Solutions orientated with a strong can do mentality
• A people person
• Keen to take responsibility and persist in solving problems
• Ability to show empathy, to listen well and to demonstrate a responsive and supportive approach
• Highly motivated and able to continue to achieve objectives in challenging times
• Adaptable, innovative, and forward thinking
• Gains respect by example and leadership
• Hard working, reliable and resourceful
• Diplomacy
• Enthusiasm with energy and drive
• To operate with a high level of autonomy, professionalism passion and dedication to deliver timely standards with a high level of attention to detail and accuracy.
• Ability to demonstrate good leadership,
• Ability to work in a team and to network with others, building relationships in order to achieve goals
• Excellent Interpersonal skills
• Able to juggle and prioritise multiple and changing priorities in response to a rapidly developing agenda; ability to delegate when appropriate
• A skilled communicator, both verbally and in writing can interpret and explain complex issues in a manner suitable for a variety of audiences
• Project Management skills
• Strong negotiation and influencing skills
• Excellent listening skills
• Ability to think strategically
• Self confidence and self belief when presented with challenges and resistance
• A self starter who can work for prolonged periods of time without direct input whilst keeping colleagues well informed of progress
• Financial Acumen
• Competent in the use of IT including Microsoft office applications
• Excellent time management
• Data Analysis skills
• Managing conflict

Desirable

• Process management
• Able to implement a vision and see the bigger picture
• Advanced IT skills relevant to Community Pharmacy
• Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.

Qualifications

Essential

• Educated to a minimum GCSE/GCE
• Evidence of a commitment to continuing professional development and training

Desirable

• Relevant degree or equivalent experience
• Educated to A level or equivalent.
• Management qualification or relevant experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Intrahealth Ltd

Address

West Cornforth Medical Centre

Reading Street

West Cornforth

Ferryhill

County Durham

DL17 9LH

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)