Job responsibilities
Job Summary
The role of the Head of Human Resources and Employee
Relations is to work closely with the Senior Management Team to provide a specialised
HR service to managers, staff and associates across the Organisation. The role will require good relationships
with managers and management teams to improve the standard of HR practices,
ensuring that best practice is developed.
A key function of the role will be to lead on the review,
development and implementation of best practice systems and processes to
support a consistent, robust, and excellent HR and ER service and lead on
planning for growth and development.
The successful applicant will be responsible for the day-to-day
management of the HR team, which will include providing support and guidance on
all HR matters and identifying new ways of working.
The role will support the development of the skills and
capability of managers to empower them to manage people effectively and
independently and build confidence in dealing with complex people-management
issues and to drive initiatives and projects that add value to the organisation
and are in line with the overall values of Communitas Clinics.
Duties
and Responsibilities
Partnership Working
You will establish the role of Head of HR and Employee
Relations by developing effective working relationships with our managers and
senior leaders, influencing and developing workforce plans to support the
delivery of services. You will provide
sound counsel to the Senior Management Team and the Board of Directors in
relation to all HR legislation and be a visible and engaged presence with our
managers and staff across all sites. These plans will include, but are not
limited to:
Workforce planning Talent/reward, recruitment and
retention
Organisational change, development and growth
Engagement strategies
Staff communication
Employee relations
Championing people and raising line managers
capabilities
You will be required to identify, plan, drive, support and coach
managers and senior leaders to deliver best HR management practice
You will influence key decisions made in all HR areas to
ensure that staff are managed effectively and fairly and that any implications
of proposed changes are fully thought through
You will support and coach managers to understand their line
management role and to use HR policies and procedures effectively and
confidently
You will equip our managers with the appropriate tools,
training and knowledge to effectively manage their teams in line with their
individual plans e.g. performance management, absence management, career
management
You will be expected to contribute to the continuous
development and improvement of the whole HR team.
Change Management and implementation
You will be required to work in parallel with managers in
relation to all the HR aspects of planned changes and ensure they are
implemented effectively and in line with good practice/employment
law/organisational policies and within the agreed budget.
You will provide advice and support on change management
initiatives, organisational and departmental restructures, job role design,
outsourcing, TUPE transfers, and redundancy situations to improve cost and
efficiency and clarify the goals for change.
You will develop and implement a robust Employee engagement
strategy (including employee surveys).
Workforce Planning and employee resourcing
Working with the Senior Management team and the Business
Development Team you will plan ahead and set objectives for changes in demand for
staffing, monitor employee numbers and WTE in line with growth.
You will develop and implement effective retention plans
including exit interviews and leaver process management and contribute to a
review of the overall organisational statistics to monitor trends in turnover
and take action to address concerns and areas for improvement.
You will be required to advise and assist in the preparation
of recruitment documentation: application forms; job descriptions; job
specification, interview scorecards and advertising platforms and advise on
remuneration packages.
Oversee the shortlisting, interviewing and selection
process.
Employee performance, attendance and wellbeing
Where required you will liaise with Occupational Health
experts to discuss issues around short and long term absences and ensure that
all absence issues are addressed in a supportive and timely manner.
You will be required to drive a performance management
culture within the organisation as a means of promoting continuous improvement,
ensuring clear objectives are set, feedback is given and behaviour aligned to
our values is encouraged.
You will develop a robust training plan for all employees to
develop to their full potential in line with the organisations values.
Support the creation and implementation of HR Scorecards and
KPIs to ensure performance and activity can be monitored again established
targets.
Proactively identify areas of continuous improvement in HR
practices and initiatives to better meet customers and business needs.
Where there is poor performance, you will support the
managers in setting appropriate performance improvement objectives and ensure
that these are monitored and reviewed according to the policies.
You will be required to investigate any complex
disciplinary, grievance, sickness and performance cases, and provide casework
supervision designed to encourage reflective practice and develop confidence in
decision-making among managers.
Act as company representative in any HR appeals or hearings
ensuring consistency and appropriateness of recommendations.
Pay Issues and annual pay review
Working with the finance team you will be required to ensure
all staff are paid appropriately.
You will ensure that all new roles across the organisation
are evaluated and lead the overview of pay benchmarking.
You will support the Senior Management team with the annual
pay review and ensure that all pay changes are communicated effectively and in
time.
Other Responsibilities (General)
Take responsibility for the accurate recording, updating and
production of management information on all HR matters.
Maintain and develop knowledge on the application,
interpretation and monitoring of up-to-date employment legislation, terms and
conditions, policies and procedures, both national and local, in order to give
advice and information to managers and employees.
Review and revise all company HR policies and procedures in
line with current legislation.
Develop and maintain effective and proactive communication
mechanisms with staff, their representatives, and any relevant organisations in
order to develop a partnership approach when dealing with complex employee
relations and change management issues.
Maintain regular communication with the Senior Management
Team and attend meetings, both virtual and face to face when required.
Participate in quarterly planning meetings to identify and
plan HR developments in line with the companys quarterly and annual
objectives.
From time to time you will be required to travel to our
different clinic and admin locations to support staff.
To actively and continuously review all
activities and suggest areas for improvement.
To support colleagues in the provision
and delivery of all services provided by the organisation as required.
