Job summary
BrisDoc is a clinician-led, employee-owned social enterprise delivering NHS urgent and primary care across Bristol, North Somerset and South Gloucestershire. We're looking for a friendly, organised and motivated individual to join our Business Services team and help support the smooth running of our Head office and wider organisation.
This role is ideal if you're:
Starting your career
Returning to work
Changing direction
Interested in an apprenticeship in business administration
No previous work experience is required
Important Eligibility InformationPlease note that BrisDoc is not able to offer visa sponsorship for this role. Applicants must therefore have the right to work in the UK for the full duration of the contract.
Main duties of the job
As a Business Services Administrator, you'll play a key role in supporting our head office and Business Services function. You'll provide a welcoming front-of-house service, help keep the office running smoothly, and support a range of administrative and coordination tasks.
You'll gain hands-on experience in:
- Office administration and customer service
- Communication and organisation
- Record keeping and business processes
- Supporting meetings and stakeholder groups
You'll be supported to learn, ask questions and develop your confidence in a professional office environment.
Apprenticeship Opportunity
The role is available as:
- A Level 3 Business Administrator Apprenticeship, or
- A 2-year fixed-term contract for candidates not following the apprenticeship route
If completing the apprenticeship, you'll receive paid off-the-job training and support to successfully complete your qualification.
About us
Recognising Your Value
- Salary: £13.45 per hour
- Hours: 37.5 hours per week (includes college time if apprenticing)
- Contract: Apprenticeship or 2-year fixed term
- Location: BrisDoc Head office, Osprey Court, Hawkfield Business Park, Bristol
- Benefits: 25 days' annual leave (rising with service), NHS pension (23.7% employer contribution), Discretionary annual bonuses, Comprehensive wellbeing support, NHS discounts, cycle-to-work scheme, Employee Assistance Programme (EAP) and a Co-owner recognition platform with savings & discounts
Occasional pre-planned evening meetings will be required, with adjusted working hours.
Job description
Job responsibilities
Who Were Looking For
Essential
- GCSE English and Maths at Grade 4/C or above, or equivalent
- Able and willing to undertake and complete the Level 3 Business Administrator apprenticeship if required
- Good verbal and written communication skills
- Basic IT skills, including confidence using email, Word and Excel or similar packages
- Able to organise tasks and manage time effectively
- Good attention to detail
- Able to communicate in a polite and professional way with colleagues, visitors and external contacts
- Willingness to learn new systems, processes and ways of working
- Understands the importance of confidentiality and handling information appropriately
Desirable
- Awareness of what good customer service looks like
- Experience of using Microsoft Office or similar digital tools in school, college, work or everyday life
- Experience of organising tasks or activities in school, college, volunteering, community, work or other group settings
Please find further details in the Job Description attached
We reserve the right to amend the closing date for this vacancy depending on application levels.
Job description
Job responsibilities
Who Were Looking For
Essential
- GCSE English and Maths at Grade 4/C or above, or equivalent
- Able and willing to undertake and complete the Level 3 Business Administrator apprenticeship if required
- Good verbal and written communication skills
- Basic IT skills, including confidence using email, Word and Excel or similar packages
- Able to organise tasks and manage time effectively
- Good attention to detail
- Able to communicate in a polite and professional way with colleagues, visitors and external contacts
- Willingness to learn new systems, processes and ways of working
- Understands the importance of confidentiality and handling information appropriately
Desirable
- Awareness of what good customer service looks like
- Experience of using Microsoft Office or similar digital tools in school, college, work or everyday life
- Experience of organising tasks or activities in school, college, volunteering, community, work or other group settings
Please find further details in the Job Description attached
We reserve the right to amend the closing date for this vacancy depending on application levels.
Person Specification
Qualifications
Essential
- GCSE English and Maths at Grade 4/C or above, or equivalent
- Able and willing to undertake and complete the Level 3 Business Administrator apprenticeship if required
- Administrative experience
Knowledge and Skills
Essential
- Good verbal and written communication skills
- Basic IT skills, including confidence using email, Word and Excel or similar packages
- Able to organise tasks and manage time effectively
- Good attention to detail
- Able to communicate in a polite and professional way with colleagues, visitors and external contacts
- Willingness to learn new systems, processes and ways of working
- Understands the importance of confidentiality and handling information appropriately
Desirable
- Awareness of what good customer service looks like
- Understanding of the importance of professionalism in an office environment
Experience
Desirable
- Experience of organising tasks or activities in school, college, volunteering, community, work or other group settings
- Experience of using Microsoft Office or similar digital tools in school, college, work or everyday life
- Experience of working with others as part of a group, team or project
Personal Attributes
Essential
- Friendly, approachable and professional manner
- Reliable and punctual
- Positive attitude and willingness to learn
- Able to work well as part of a team
- Flexible and adaptable
- Takes pride in doing tasks well
- Confident dealing with people face-to-face, by phone and by email
- Willing to take responsibility for completing tasks and asking for help when needed
- Interest in developing a career in business administration and support services
- Able to attend occasional pre-planned evening meetings, with working hours adjusted accordingly
Person Specification
Qualifications
Essential
- GCSE English and Maths at Grade 4/C or above, or equivalent
- Able and willing to undertake and complete the Level 3 Business Administrator apprenticeship if required
- Administrative experience
Knowledge and Skills
Essential
- Good verbal and written communication skills
- Basic IT skills, including confidence using email, Word and Excel or similar packages
- Able to organise tasks and manage time effectively
- Good attention to detail
- Able to communicate in a polite and professional way with colleagues, visitors and external contacts
- Willingness to learn new systems, processes and ways of working
- Understands the importance of confidentiality and handling information appropriately
Desirable
- Awareness of what good customer service looks like
- Understanding of the importance of professionalism in an office environment
Experience
Desirable
- Experience of organising tasks or activities in school, college, volunteering, community, work or other group settings
- Experience of using Microsoft Office or similar digital tools in school, college, work or everyday life
- Experience of working with others as part of a group, team or project
Personal Attributes
Essential
- Friendly, approachable and professional manner
- Reliable and punctual
- Positive attitude and willingness to learn
- Able to work well as part of a team
- Flexible and adaptable
- Takes pride in doing tasks well
- Confident dealing with people face-to-face, by phone and by email
- Willing to take responsibility for completing tasks and asking for help when needed
- Interest in developing a career in business administration and support services
- Able to attend occasional pre-planned evening meetings, with working hours adjusted accordingly
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
