Job summary
At BrisDoc, we provide compassionate and high-quality healthcare services, and we are looking for a skilled and driven Business Analyst to join our team.
This is an exciting opportunity to partner with colleagues across the organisation and to deploy a range of business analysis methods, tools, and techniques to support continuous improvement in services and functions. As a Business Analyst at BrisDoc, you will work closely with various teams, driving the analysis and collection of information and creating recommendations for service improvements.
Our ideal candidate will have a strong background in business analysis, with experience in agile methodologies, business improvement processes, and stakeholder management.
Main duties of the job
o Business Analysis: investigating problems/opportunities within existing & new services. Lead the analysis to develop actionable recommendations.o Business Improvement: Analyse current services, functions, processes & identify and implement opportunities for optimisation.o Business Modelling: Model complex situations across business functions or programmes. Gather insights from stakeholders and communicate modelling results clearly.o Business Process Testing: Create test cases, establish traceability records, ensure the integrity of requirements throughout the testing process.o Digital Perspective: Apply digital understanding to all aspects of business analysis to drive innovation and efficiency.o Innovation: Lead and enable others to innovate, driving continuous improvement in processes and systems.o Requirements Definition & Management: Facilitate the setting of business priorities for high complexity change initiatives and lead requirements analysis to implement changes to programme scope.o Stakeholder Management: Influence and manage relationships with stakeholders at all levels. Build long-term strategic relationships and maintain clear, regular communication.o Testing: Define test condition requirements, work according to test plans, and interpret and execute test cases, highlighting risks and analysing results.o User Focus: Collaborate with users, representing their needs in cross-functional teams. Understand and differentiate between user needs and desires.
About us
BrisDoc is an employee-owned social enterprise based in south Bristol that has been providing NHS healthcare for over 20 years. Serving more than 1 million patients across Bristol, North Somerset, and South Gloucestershire, BrisDoc offers a range of primary care services, including:o Severnside Integrated Urgent Care (IUC):o In-Hours Primary Careo Homeless Health Service
At BrisDoc, we are committed to promoting equity, diversity, and inclusion in everything we do. We value and respect the differences that everyone brings to the team and believe that diversity is key to delivering innovative and compassionate healthcare. We actively encourageapplications from people of all backgrounds and experiences and strive to create an environment where everyone can thrive and contribute to our mission
As a social enterprise, BrisDoc prioritises the health of its patients, environmental sustainability, and the social and economic well-being of the community. The organisation is committed to reducing health inequalities and improving overall well-being.
We are proud to be an employee-owned organisation, meaning every member of our team is a 'co-owner' with a real stake in the success of the business. This unique structure empowers our staff to influence decisions, shape the future direction of the organisation, and take pride in the care and services we provide.
Job description
Job responsibilities
Key Capabilities: Business Analysis: Can take responsibility for investigative work into problems and opportunities in existing and new services/functions. Know how to drive the analysis and collection of information to create recommendations for service/function improvements. Business Improvement: Know how to analyse current services/function and processes and can identify and implement opportunities to optimise these. Business Modelling: Can model more advanced and complex situations across more than one business function or programme. Know how to gather insight from senior stakeholders and communicate modelling results clearly to them. Business Process Testing: Can take responsibility for the creation of test cases. Can create traceability records, from test cases back to requirements. Can identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. Know how to help the team to decide the best approach. Digital Perspective: Have the ability to apply a digital understanding to your work. Innovation: Can lead others to innovate in their work as well as enabling them to innovate on their own. Requirements definition and management: Can facilitate the setting of business priorities for change initiatives of high complexity. Know how to lead on requirements analysis and take responsibility for the investigation and implementation of changes to programme scope. Stakeholder management: Can influence stakeholders and manage relationships effectively. Can build long-term strategic relationships and communicate clearly and regularly. Testing: Can define test condition requirements. Can work according to test plans to design, interpret and execute. Can highlight reports and risks and analyse results. User focus: Know how to collaborate with users and can represent users in other disciplines. Understand the difference between user needs and the desires of the user. Project Support: Contribute to project planning, including defining scope, timelines, and resources
Change Management Support: Support change management efforts to ensure smooth adoption of new processes or systems. Documentation and Reporting: Create detailed documentation such as business requirement documents (BRDs), functional specifications, and user guides. Can maintain records to ensure knowledge transfer and continuity.
Person Specification
Mandatory SkillsThese are core skills that are essential for successfully performing the role of a Business Analyst.1. Analytical Thinking- Critical for understanding, evaluating, and solving complex business problems.2. Communication- Effective verbal and written communication to liaise with stakeholders and document requirements clearly.3. Problem-Solving- Ability to identify issues and develop practical solutions aligned with business goals.4. Process Mapping and Tool Proficiency- Essential for analysing and optimising workflows using tools like Microsoft Visio.5. Stakeholder Management- Strong interpersonal skills to build and maintain productive relationships with various stakeholders.6. Attention to Detail- Ensuring precision and accuracy in requirements gathering, analysis, and documentation.7. Technical Literacy- Basic familiarity with systems, databases, and relevant business analysis tools.8. Adaptability- Ability to work in dynamic environments and manage ambiguity effectively.9. Business Acumen- Understanding of organisational operations and how solutions align with strategic goals.10. Documentation- Proficiency in creating business requirement documents (BRDs), functional specifications, and user guides.
Desirable SkillsThese skills enhance a Business Analyst's ability to deliver value but are not strictly essential for the role. They can often be developed on the job.1. Data Analysis- Ability to interpret and visualise data using tools like Excel, Power BI, or Tableau.2. Project Management Basics- Familiarity with project timelines, resource allocation, and risk management.3. Methodologies- Knowledge of system development life cycles (SDLC) and ethodologies such as Agile or Waterfall.4. Facilitation Skills- Experience in running workshops, meetings, and collaborative sessions to elicit and refine requirements.5. Advanced Process Mapping and Tools- Expertise in more complex tools such as ARIS or Bizagi for advanced process optimisation.6. Change Management Knowledge- Understanding of change management principles and the ability to support organisational transitions.7. Industry Knowledge- Specific knowledge or experience within the organisations sector, enhancing credibility and solution alignment.8. Critical Thinking- Advanced ability to assess various perspectives and implications for strategic decision-making.
Optional Skills (Nice-to-Have)These skills are not required but could provide additional value or differentiation for senior roles or specific organisational needs.1. Certifications- Industry-recognised qualifications like IIBAs CBAP, PMI-PBA, or Agilecertifications.2. UX/UI Awareness- Familiarity with user experience and interface design concepts
Job description
Job responsibilities
Key Capabilities: Business Analysis: Can take responsibility for investigative work into problems and opportunities in existing and new services/functions. Know how to drive the analysis and collection of information to create recommendations for service/function improvements. Business Improvement: Know how to analyse current services/function and processes and can identify and implement opportunities to optimise these. Business Modelling: Can model more advanced and complex situations across more than one business function or programme. Know how to gather insight from senior stakeholders and communicate modelling results clearly to them. Business Process Testing: Can take responsibility for the creation of test cases. Can create traceability records, from test cases back to requirements. Can identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. Know how to help the team to decide the best approach. Digital Perspective: Have the ability to apply a digital understanding to your work. Innovation: Can lead others to innovate in their work as well as enabling them to innovate on their own. Requirements definition and management: Can facilitate the setting of business priorities for change initiatives of high complexity. Know how to lead on requirements analysis and take responsibility for the investigation and implementation of changes to programme scope. Stakeholder management: Can influence stakeholders and manage relationships effectively. Can build long-term strategic relationships and communicate clearly and regularly. Testing: Can define test condition requirements. Can work according to test plans to design, interpret and execute. Can highlight reports and risks and analyse results. User focus: Know how to collaborate with users and can represent users in other disciplines. Understand the difference between user needs and the desires of the user. Project Support: Contribute to project planning, including defining scope, timelines, and resources
Change Management Support: Support change management efforts to ensure smooth adoption of new processes or systems. Documentation and Reporting: Create detailed documentation such as business requirement documents (BRDs), functional specifications, and user guides. Can maintain records to ensure knowledge transfer and continuity.
Person Specification
Mandatory SkillsThese are core skills that are essential for successfully performing the role of a Business Analyst.1. Analytical Thinking- Critical for understanding, evaluating, and solving complex business problems.2. Communication- Effective verbal and written communication to liaise with stakeholders and document requirements clearly.3. Problem-Solving- Ability to identify issues and develop practical solutions aligned with business goals.4. Process Mapping and Tool Proficiency- Essential for analysing and optimising workflows using tools like Microsoft Visio.5. Stakeholder Management- Strong interpersonal skills to build and maintain productive relationships with various stakeholders.6. Attention to Detail- Ensuring precision and accuracy in requirements gathering, analysis, and documentation.7. Technical Literacy- Basic familiarity with systems, databases, and relevant business analysis tools.8. Adaptability- Ability to work in dynamic environments and manage ambiguity effectively.9. Business Acumen- Understanding of organisational operations and how solutions align with strategic goals.10. Documentation- Proficiency in creating business requirement documents (BRDs), functional specifications, and user guides.
Desirable SkillsThese skills enhance a Business Analyst's ability to deliver value but are not strictly essential for the role. They can often be developed on the job.1. Data Analysis- Ability to interpret and visualise data using tools like Excel, Power BI, or Tableau.2. Project Management Basics- Familiarity with project timelines, resource allocation, and risk management.3. Methodologies- Knowledge of system development life cycles (SDLC) and ethodologies such as Agile or Waterfall.4. Facilitation Skills- Experience in running workshops, meetings, and collaborative sessions to elicit and refine requirements.5. Advanced Process Mapping and Tools- Expertise in more complex tools such as ARIS or Bizagi for advanced process optimisation.6. Change Management Knowledge- Understanding of change management principles and the ability to support organisational transitions.7. Industry Knowledge- Specific knowledge or experience within the organisations sector, enhancing credibility and solution alignment.8. Critical Thinking- Advanced ability to assess various perspectives and implications for strategic decision-making.
Optional Skills (Nice-to-Have)These skills are not required but could provide additional value or differentiation for senior roles or specific organisational needs.1. Certifications- Industry-recognised qualifications like IIBAs CBAP, PMI-PBA, or Agilecertifications.2. UX/UI Awareness- Familiarity with user experience and interface design concepts
Person Specification
Qualificatiions, Skills and Experience
Essential
- Analytical Thinking - Critical for understanding, evaluating, and solving complex business problems.
- Strong background in business analysis, with experience in agile methodologies, business improvement processes, and stakeholder management
- Process Mapping and Tool Proficiency - Essential for analysing and optimising workflows using tools like Microsoft Visio
Desirable
- Data Analysis - Ability to interpret and visualise data using tools like Excel, Power BI, or Tableau
- Knowledge of system development life cycles (SDLC) and methodologies such as Agile or Waterfall
- Expertise in more complex tools such as ARIS or Bizagi for advanced process optimisation
Person Specification
Qualificatiions, Skills and Experience
Essential
- Analytical Thinking - Critical for understanding, evaluating, and solving complex business problems.
- Strong background in business analysis, with experience in agile methodologies, business improvement processes, and stakeholder management
- Process Mapping and Tool Proficiency - Essential for analysing and optimising workflows using tools like Microsoft Visio
Desirable
- Data Analysis - Ability to interpret and visualise data using tools like Excel, Power BI, or Tableau
- Knowledge of system development life cycles (SDLC) and methodologies such as Agile or Waterfall
- Expertise in more complex tools such as ARIS or Bizagi for advanced process optimisation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
