Job summary
The Clinical Administration Team Manager is responsible for leading and managing a team of administrators who provide essential operational, recruitment, onboarding, and employment management support to our clinical workforce. This role is key in ensuring the smooth operation of administrative processes within the Clinical Leads' remit, working closely with the People Team and Rota Team to optimise workforce operations.
Whilst this is a day time role, our IUC clinical workforce is largely out of hours (evenings, overnights, and weekends) so there is an expectation the post holder will build some out of hours into their work pattern.
Main duties of the job
Lead, mentor, and supervise a team of administrators providing administrative support to Clinical Leads and employed clinicians in Severnside IUC.
Ensure team members are equipped with the necessary resources and training to perform their roles effectively.
Act as a point of contact for all employed clinicians for all operational and administrative queries that are not able to be resolved through administrators.
Oversee operational activities related to recruitment, onboarding, and ongoing staff management within the clinical workforce.
Develop and implement efficient processes and procedures to streamline administrative workflows.
Monitor and evaluate team performance, identifying areas for improvement and implementing corrective actions as needed.
About us
BrisDoc is a proud provider of NHS Healthcare who are passionate about delivering excellent 'patient care, by people who care' for 20 years. We run a diverse range of Primary Care Services including an Integrated Urgent Care Service, GP Practices and a Homeless Health Service. This enables BrisDoc to offer excellent healthcare 24 hours a day, 365 days a year.
We're a 'Social Enterprise' and an 'Employee Owned Trust' - this means the decisions we make, are for the good of our workforce, our wider community and the planet as a whole. By joining BrisDoc, you will be part of a multi-professional organisation that is a fantastic place to work; somewhere that you will feel valued, supported, developed and part of a family. We strive to make sure every member of the team feels proud of the work they do and the service that we offer to over 1 million patients across our region.
Job description
Job responsibilities
Lead, mentor, and supervise a team of administrators providing administrative support to Clinical Leads and employed clinicians in Severnside IUC.
Ensure team members are equipped with the necessary resources and training to perform their roles effectively.
Act as a point of contact for all employed clinicians for all operational and administrative queries that are not able to be resolved through administrators.
Oversee operational activities related to recruitment, onboarding, and ongoing staff management within the clinical workforce.
Develop and implement efficient processes and procedures to streamline administrative workflows.
Monitor and evaluate team performance, identifying areas for improvement and implementing corrective actions as needed.
Job description
Job responsibilities
Lead, mentor, and supervise a team of administrators providing administrative support to Clinical Leads and employed clinicians in Severnside IUC.
Ensure team members are equipped with the necessary resources and training to perform their roles effectively.
Act as a point of contact for all employed clinicians for all operational and administrative queries that are not able to be resolved through administrators.
Oversee operational activities related to recruitment, onboarding, and ongoing staff management within the clinical workforce.
Develop and implement efficient processes and procedures to streamline administrative workflows.
Monitor and evaluate team performance, identifying areas for improvement and implementing corrective actions as needed.
Person Specification
Essential and desirable criteria
Essential
- Proven experience in a managerial or supervisory role is essential, preferably within a healthcare or similar professional environment.
- Strong leadership and people management skills, with a track record of building and developing high-performing teams is essential.
- Excellent organisational and time management skills, with the ability to prioritise and delegate effectively is essential.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively across departments and levels of the organisation is essential.
Desirable
- Experience of working in a business operational or administration role is essential. Whilst a qualification in Business Administration or a related field is desirable.
- Proficiency in MS Word, Excel and Outlook is essential, as is the ability to quickly learn how to use a range of digital systems and applications.
- The experience and knowledge to troubleshoot and resolve day to day operational and administrative issues is essential. The ability to think strategically when doing so would be desirable.
- oA strong self-motivation to deliver high levels of service support to a workforce that enable others to perform is required, ideally with a professional workforce.
Person Specification
Essential and desirable criteria
Essential
- Proven experience in a managerial or supervisory role is essential, preferably within a healthcare or similar professional environment.
- Strong leadership and people management skills, with a track record of building and developing high-performing teams is essential.
- Excellent organisational and time management skills, with the ability to prioritise and delegate effectively is essential.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively across departments and levels of the organisation is essential.
Desirable
- Experience of working in a business operational or administration role is essential. Whilst a qualification in Business Administration or a related field is desirable.
- Proficiency in MS Word, Excel and Outlook is essential, as is the ability to quickly learn how to use a range of digital systems and applications.
- The experience and knowledge to troubleshoot and resolve day to day operational and administrative issues is essential. The ability to think strategically when doing so would be desirable.
- oA strong self-motivation to deliver high levels of service support to a workforce that enable others to perform is required, ideally with a professional workforce.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
