Job summary
The Integrated Access Partnership (IAP), is a collaborative initiative between BrisDoc Healthcare Services (BrisDoc), Avon and Wiltshire Mental Health Partnership Foundation Trust (AWP), and South Western Ambulance Service NHS Foundation Trust (SWASFT), is seeking a dynamic and experienced individual for the role of Integrated Access Partnership, Relationships and Service Development Manager.
This is a full-time, fixed-term position for 12 months, employed by BrisDoc Healthcare Services Ltd and based at BrisDoc's head office in south Bristol. As the IAP service is 24/7, some evening and weekend work will be required.
This job description outlines the responsibilities, qualifications, and personal attributes required for the Integrated Access Partnership, Relationships and Service Development Manager role. It emphasises the collaborative nature of the initiative and the importance of leadership in driving service improvements and stakeholder engagement.
Main duties of the job
The Integrated Access Partnership, Relationships and Service Development Manager will play a critical role in transforming urgent and emergency care services for individuals experiencing mental health crises. By leading the development and enhancement of the integrated service model, this position aims to ensure that people in mental health crisis receive timely and appropriate care through both 999 and 111 services. This involves working with a multidisciplinary team and collaborating with a diverse group of stakeholders, including healthcare providers, emergency services, and voluntary organisations, to create a seamless and effective care pathway.
In addition to overseeing service development, the manager will focus on fostering strong partnerships and relationships among all participating organisations. This role requires effective communication and coordination to align the objectives of various partners and facilitate smooth operational integration.
By driving innovation and continuous improvement, the Integrated Access Partnership, Relationships and Service Development Manager will contribute to the overall goal of delivering high-quality, responsive care that meets the complex needs of individuals in mental health crisis.
About us
BrisDoc is a proud provider of NHS Healthcare. We have been delivering 'patient care, by people who care' for over twenty years.
We run an exciting range of Primary Care Services, including an Urgent Care Service, GP Practices, and the Homeless Health Service. This enables BrisDoc to offer excellent healthcare 24 hours a day, 365 days a year to over one million people across Bristol, North Somerset & South Glos.
We're a Social Enterprise and an Employee-Owned Business. This means the decisions we make are for the good of our patients, workforce, and wider community. This involves prioritising the health of our patients, protecting our environment, and improving the social and economic status of our population. Our 'Community Fund' is a staff lead team who work closely with health-based charitable causes, both local and international, to invest time and money in improving the lives of people in disadvantaged communities.
By joining BrisDoc, you will be part of an innovative organisation that prides ourselves on being a fantastic place to work; somewhere that you will feel valued, supported, developed and part of a family. We strive to make sure every member of the team feels proud of the work they do and the service that we offer.
Job description
Job responsibilities
Partnership and Relationship Management:
- Foster and maintain effective working relationships with key stakeholders including BrisDoc, AWP, SWASFT, Avon and Somerset Police, Avon Fire and Rescue, and voluntary sector organisations.
- Act as the primary liaison between partner organisations to ensure seamless collaboration and alignment of objectives.
- Facilitate regular meetings, workshops, and communication channels to strengthen partnerships and resolve any operational issue
Service Development and Enhancement:
- Working with Service leads support the ongoing development and improvement of the integrated urgent and emergency care front door service for mental health crises.
- Identify opportunities for service enhancement based on feedback, data analysis, and stakeholder input.
- Collaborate with clinical and operational teams to implement service innovations and improvements
Project Management:
-
- Manage the delivery of projects related to service development, ensuring adherence to timelines, budgets, and quality standards.
- Monitor project progress, evaluate outcomes, and adjust strategies as necessary to achieve objectives.
- Prepare regular reports and presentations on project status, achievements, and challenges.
- Policy and Procedure Compliance:
- Ensure compliance with relevant policies, procedures, and regulatory requirements governing urgent and emergency care services.
- Stay informed about developments in mental health crisis intervention practices and integrate best practices into service delivery.
- Training and Development:
- Coordinate training sessions and workshops for staff across partner organisations to enhance their understanding of the integrated access partnership model.
- Provide guidance and support to teams involved in service delivery to promote consistency and excellence in care.
Job description
Job responsibilities
Partnership and Relationship Management:
- Foster and maintain effective working relationships with key stakeholders including BrisDoc, AWP, SWASFT, Avon and Somerset Police, Avon Fire and Rescue, and voluntary sector organisations.
- Act as the primary liaison between partner organisations to ensure seamless collaboration and alignment of objectives.
- Facilitate regular meetings, workshops, and communication channels to strengthen partnerships and resolve any operational issue
Service Development and Enhancement:
- Working with Service leads support the ongoing development and improvement of the integrated urgent and emergency care front door service for mental health crises.
- Identify opportunities for service enhancement based on feedback, data analysis, and stakeholder input.
- Collaborate with clinical and operational teams to implement service innovations and improvements
Project Management:
-
- Manage the delivery of projects related to service development, ensuring adherence to timelines, budgets, and quality standards.
- Monitor project progress, evaluate outcomes, and adjust strategies as necessary to achieve objectives.
- Prepare regular reports and presentations on project status, achievements, and challenges.
- Policy and Procedure Compliance:
- Ensure compliance with relevant policies, procedures, and regulatory requirements governing urgent and emergency care services.
- Stay informed about developments in mental health crisis intervention practices and integrate best practices into service delivery.
- Training and Development:
- Coordinate training sessions and workshops for staff across partner organisations to enhance their understanding of the integrated access partnership model.
- Provide guidance and support to teams involved in service delivery to promote consistency and excellence in care.
Person Specification
Qualifications and Training
Essential
- Degree level education or equivalent professional experience
Desirable
- Project Management qualification i.e. PRINCE2 or equivalent, or willingness to undertake such training
Knowledge and Experience
Essential
- Analytical skills and the ability to interpret complex data, information and research findings
- Previous experience of a project management environment
- Knowledge of administrative procedures, project management or information analysis
Desirable
- Good understanding of project management methodology
- Experience of engaging clinicians and clinical managers
Person Specification
Qualifications and Training
Essential
- Degree level education or equivalent professional experience
Desirable
- Project Management qualification i.e. PRINCE2 or equivalent, or willingness to undertake such training
Knowledge and Experience
Essential
- Analytical skills and the ability to interpret complex data, information and research findings
- Previous experience of a project management environment
- Knowledge of administrative procedures, project management or information analysis
Desirable
- Good understanding of project management methodology
- Experience of engaging clinicians and clinical managers
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
