Receptionist

Job summary

You will work on reception as part of a team and will support other members of the team to provide holistic support of patients using the GP surgery.

You will deal with patients confidentially, respectfully and holistically and will help signpost patients to the most suitable clinician or service to best support their needs.

Duties will include speaking to patients/carers face to face and on the telephone, booking appointments and dealing with patient queries and enquiries.

You will liaise with other NHS bodies, health care providers, support workers and other professionals on the telephone to help sort problems and issues relating to the care of patients.

You will proactively encourage registrations from patients within our boundaries.

You will enter registration information onto the system accurately and systematically dealing with any queries as they arise and help support administrative processes within the practice and take on additional administrative tasks as requested to support smooth and efficient workflow for the patient, clinical team and others involved in the healthcare of the patient.

Main duties of the job

Answering the telephone with a professional and pleasant manner.

Deal with messages and patient queries accurately, efficiently and effectively.

Booking appointments accurately with the appropriate clinician.

Signposting and prioritising patients in line with appropriate training.

Dealing with prescription queries effectively and in a timely way.

Contacting a Doctor when a home visit is required and preparing the necessary paperwork for the visit.

Registering patients on the clinical system accurately and completely.

To undertake duties required by the management team, as required for the day to day running of the service.

Receive blood and urine specimens in line with infection control policy ensuring they are safely stored and ready for collection.

About us

BrisDoc is a proud provider of NHS Healthcare who have been passionately delivering our mission of 'patient care, by people who care' for over 20 years.

We run an exciting range of Primary Care Services including Broadmead Medical Centre, Charlotte Keel Medical Practice, Homeless Health Service and Severnside Urgent Care. This enables BrisDoc to offer excellent healthcare 24 hours a day, 365 days a years to over one million patients across Bristol, North Somerset and South Glos.

We are a 'Social Enterprise' and an "Employee-Owned Business' - this means the decisions we make, are for the good of our patients, workforce, and wider community. This involves prioritising the health of our patients, protecting our environment, focusing on equality, diversity, and inclusion, looking after the health and wellbeing of our team, and improving the social and economic status of our population.

We are proud to be an organisation that 'gives back'. Our BrisDoc 'Community Fund' is a staff-led team which works closely with health-based charitable causes, both local and international, to invest time and money to improve lives in disadvantaged communities.

Employer details

Employer name

BrisDoc Healthcare Services

Address

59 Broadmead Medical Centre

Bristol

BS1 3EA

Employer's website

https://brisdoc.co.uk/ (Opens in a new tab)

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Employer details

Employer name

BrisDoc Healthcare Services

Address

59 Broadmead Medical Centre

Bristol

BS1 3EA

Employer's website

https://brisdoc.co.uk/ (Opens in a new tab)

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