PCN Operational Manager

Primary Healthcare Darlington

Information:

This job is now closed

Job summary

This role involves providing operational and strategic support to the Primary Care Network (PCN) to enable delivery of the NHS England Primary Care Networks DES.

CORE HOURS

  • Full time, 37.5 hours per week.
  • Occasional evening meetings will be required.
  • Flexibility is a requirement of the position in line with service need

LOCATION

  • The role will involve working at the PCN main site which is at Primary Healthcare Darlington (GP federation), Forsyth House, 20 Woodland Road, Darlington, DL3 7PL.
  • There will be flexibility around working from home.

Main duties of the job

Working alongside the PCN’s Executive Board members, the post holder will play an integral role in developing and implementing the systems between the PCN’s practices, alongside the local health providers and voluntary community organisations.

The role requires the post holder to have excellent leadership and communication skills, and the ability to be self-directed and prioritise. 

The post holder will provide a high level of strategic, operational and project management.

About us

Darlington Primary Care Network is a working collaboration of 11 general practices with a combined patient population of over 110,000 patients, making Darlington PCN one of the largest PCNs in England. We have close links with Darlington Borough Council and local NHS Foundation Trusts and have the full support and backing of Tees Valley CCG.

The post-holder will be employed by Primary Healthcare Darlington, an award-winning company who places the wellbeing of our staff at the heart of everything we do. We have a wellbeing lead who offers staff access to multiple wellbeing resources, and as a company we offer staff access to free counselling services, protected time to develop professionally, access to high-quality training and development, weekly fresh fruit deliveries, free tea and coffee and chilled, filtered water and much more. We also offer staff an opportunity to volunteer for 4 days annually in the local community.

PHD is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Date posted

10 May 2022

Pay scheme

Other

Salary

£38,000 to £45,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

U0016-22-7646

Job locations

Forsyth House

20 Woodland Road

Darlington

County Durham

DL3 7PL


Job description

Job responsibilities

Support to the PCN Clinical Director and Board:

  • Supporting the provision of strategic and clinical leadership to the PCN including developing and implementing strategic plans.
  • Supporting quality improvement and performance across the practices for areas as set out in the PCN DES and for other contracts.
  • Supporting the strategic leadership for workforce development.
  • Supporting network implementation of agreed service developments and pathways, working closely with member practices, other local PCN’s and the local system to deliver national and local priorities.
  • Attending meetings as required on behalf of the Clinical Director or the PCN and feeding back to the PCN members.
  • Prepare and annually update PCN strategic documentations i.e. the Network Agreement, Business Plan, Annual Report, Communications and Marketing Strategy and Digital Strategy.
  • Regular reporting to the CD and Board on service provision and development which is aligned to the aims and objectives of services as agreed by the Board.

Financial Management:

  • Administration and reconciliation of financial transactions and maintaining accurate financial records.
  • Preparing regular PCN budget reports to the PCN Board including actual and forecast income and expenditure.
  • Contract management for commissioned services with external organisations to maximise value for money.
  • Producing business cases and other funding bids for external funding.
  • Preparation of annual financial reporting to meet the requirements of the PCN’s financial framework.

Service Management:

  • Effective management of contracted services where the practices or PCN is the provider i.e. Locally Commissioned Services (LCS).
  • Effective management of commissioned services with partner services to ensure value for money and efficient and effective service provision i.e. ARRS roles.
  • Maximisation of service achievement against the PCN DES including the Investment and Impact Fund framework.
  • Managing the PCN maturity matrix and other essential requirements for reporting to the Integrated Care System (ICS)/NHSE.
  • Regular review of service performance to inform service development planning.
  • Oversee the development of communication and marketing products to proactively promote PCN and practice services and best practice.

Project Management: 

  • Provides leadership in the delivery of PCN projects.
  • Ensures effective planning and reporting of PCN projects.
  • Ensures timely and effective project outcomes for the delivery of successful business as usual products.

Working Relationships:

  • Is able to gain the confidence and buy in from member practices to enable their full participation in networks and their delivery.
  • Acts as a key PCN representative at senior level.
  • Supports public engagement and consultation on PCN planning.
  • Develops relationships and works closely with other PCN’s, Federations, clinical leaders of other health and social care providers.
  • Provides leadership in supporting staff, public and stakeholder engagement.
  • Provides partnership working with Public Health to identify gaps and shared solutions to issues facing primary care and ensuring that patient voice is heard.

People Management:

  • Provides supportive and effective leadership for PCN support roles
  • Delegates clearly and appropriately, adopting principles of effective programme and project management.
  • Is proactive in encouraging staff to engage in professional development opportunities.
  • Successfully manages recruitment or commissioning processes of workforce to deliver against PCN workforce strategy and business plans.

Governance:

  • Ensures compliance with CQC regulations.
  • Effective management and governance of the PCN’s financial framework.
  • Effective management of the PCN’s public facing communications and marketing platforms including compliance with complaints, compliments, and feedback policies.

The list of duties in the job description should not be regarded as exclusive or exhaustive. There will be other duties and requirements associated with the job and the right to update the job description from time to time to reect changes in or to the job.

Job description

Job responsibilities

Support to the PCN Clinical Director and Board:

  • Supporting the provision of strategic and clinical leadership to the PCN including developing and implementing strategic plans.
  • Supporting quality improvement and performance across the practices for areas as set out in the PCN DES and for other contracts.
  • Supporting the strategic leadership for workforce development.
  • Supporting network implementation of agreed service developments and pathways, working closely with member practices, other local PCN’s and the local system to deliver national and local priorities.
  • Attending meetings as required on behalf of the Clinical Director or the PCN and feeding back to the PCN members.
  • Prepare and annually update PCN strategic documentations i.e. the Network Agreement, Business Plan, Annual Report, Communications and Marketing Strategy and Digital Strategy.
  • Regular reporting to the CD and Board on service provision and development which is aligned to the aims and objectives of services as agreed by the Board.

Financial Management:

  • Administration and reconciliation of financial transactions and maintaining accurate financial records.
  • Preparing regular PCN budget reports to the PCN Board including actual and forecast income and expenditure.
  • Contract management for commissioned services with external organisations to maximise value for money.
  • Producing business cases and other funding bids for external funding.
  • Preparation of annual financial reporting to meet the requirements of the PCN’s financial framework.

Service Management:

  • Effective management of contracted services where the practices or PCN is the provider i.e. Locally Commissioned Services (LCS).
  • Effective management of commissioned services with partner services to ensure value for money and efficient and effective service provision i.e. ARRS roles.
  • Maximisation of service achievement against the PCN DES including the Investment and Impact Fund framework.
  • Managing the PCN maturity matrix and other essential requirements for reporting to the Integrated Care System (ICS)/NHSE.
  • Regular review of service performance to inform service development planning.
  • Oversee the development of communication and marketing products to proactively promote PCN and practice services and best practice.

Project Management: 

  • Provides leadership in the delivery of PCN projects.
  • Ensures effective planning and reporting of PCN projects.
  • Ensures timely and effective project outcomes for the delivery of successful business as usual products.

Working Relationships:

  • Is able to gain the confidence and buy in from member practices to enable their full participation in networks and their delivery.
  • Acts as a key PCN representative at senior level.
  • Supports public engagement and consultation on PCN planning.
  • Develops relationships and works closely with other PCN’s, Federations, clinical leaders of other health and social care providers.
  • Provides leadership in supporting staff, public and stakeholder engagement.
  • Provides partnership working with Public Health to identify gaps and shared solutions to issues facing primary care and ensuring that patient voice is heard.

People Management:

  • Provides supportive and effective leadership for PCN support roles
  • Delegates clearly and appropriately, adopting principles of effective programme and project management.
  • Is proactive in encouraging staff to engage in professional development opportunities.
  • Successfully manages recruitment or commissioning processes of workforce to deliver against PCN workforce strategy and business plans.

Governance:

  • Ensures compliance with CQC regulations.
  • Effective management and governance of the PCN’s financial framework.
  • Effective management of the PCN’s public facing communications and marketing platforms including compliance with complaints, compliments, and feedback policies.

The list of duties in the job description should not be regarded as exclusive or exhaustive. There will be other duties and requirements associated with the job and the right to update the job description from time to time to reect changes in or to the job.

Person Specification

Qualifications

Essential

  • Professional qualification to degree level or equivalent experience.

Desirable

  • Project Management qualification

Experience

Essential

  • Experience of developing working relationships with local and national stakeholders, demonstrating effective influencing and negotiating skills and facilitation skills
  • Experience of working within the NHS
  • Knowledge of project management methodology and experience in managing projects
  • Knowledge of financial management systems

Desirable

  • Knowledge of information governance
  • Knowledge of data analytics systems
  • Knowledge of the regulatory and contractual frameworks in a Primary Care setting

Skills

Essential

  • Excellent organisational skills and time management, being able to identify clear priorities for action while managing stakeholder expectations
  • Excellent communication skills
  • Team player
  • Self-motivated
  • Proficient in the use of Microsoft Office

Other

Essential

  • Ability to travel between various locations
  • Clear DBS check
  • UK/EU driving licence, access to car with business insurance
  • UK work permit (if required)
Person Specification

Qualifications

Essential

  • Professional qualification to degree level or equivalent experience.

Desirable

  • Project Management qualification

Experience

Essential

  • Experience of developing working relationships with local and national stakeholders, demonstrating effective influencing and negotiating skills and facilitation skills
  • Experience of working within the NHS
  • Knowledge of project management methodology and experience in managing projects
  • Knowledge of financial management systems

Desirable

  • Knowledge of information governance
  • Knowledge of data analytics systems
  • Knowledge of the regulatory and contractual frameworks in a Primary Care setting

Skills

Essential

  • Excellent organisational skills and time management, being able to identify clear priorities for action while managing stakeholder expectations
  • Excellent communication skills
  • Team player
  • Self-motivated
  • Proficient in the use of Microsoft Office

Other

Essential

  • Ability to travel between various locations
  • Clear DBS check
  • UK/EU driving licence, access to car with business insurance
  • UK work permit (if required)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Healthcare Darlington

Address

Forsyth House

20 Woodland Road

Darlington

County Durham

DL3 7PL


Employer's website

https://primaryhealthcaredarlington.co.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Healthcare Darlington

Address

Forsyth House

20 Woodland Road

Darlington

County Durham

DL3 7PL


Employer's website

https://primaryhealthcaredarlington.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Jehanne Readman

darlington.pcn@nhs.net

Date posted

10 May 2022

Pay scheme

Other

Salary

£38,000 to £45,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

U0016-22-7646

Job locations

Forsyth House

20 Woodland Road

Darlington

County Durham

DL3 7PL


Supporting documents