Care Home care co-ordinator

Primary Healthcare Darlington

Information:

This job is now closed

Job summary

As a Care Co-ordinator, you will work as part of the Enhanced Health in Care Homes team in Darlington, where you will play an administrative role in coordinating care planning and support for residents in CQC registered care homes . You will have responsibility of arranging and attending meetings of the Multi-disciplinary teams supporting residents in care homes. You will liaise closely with GPs, Practice staff, community nursing staff and other NHS professionals, acting as part of a wider multiagency integrated team.

Main duties of the job

You will be organised, dedicated, people focused and enjoy working with a wide range of people. You will have good written and verbal communication skills and strong organisational and time management skills. As this is a new and evolving role, we are looking for highly motivated and proactive applicants who are flexible, keen to learn as part of a team and who will be committed to providing residents, carers and healthcare colleagues with high quality support.

About us

Primary Healthcare Darlington was formed in September 2014 to enable all GP practices in Darlington to ensure consistent and equitable services for residents of Darlington. We are committed as a GP federation to continue to support practices in providing high quality standards of care for our patient population. We aspire to create resilience and sustainability for healthcare provision for the whole population of the whole of Darlington.

We are an extremely busy small but ever expanding friendly team based at Forsyth House in the centre of Darlington. We are supportive of workforce with a mission to be the best employer we can.

Job description

Job responsibilities

Job Title: EHiCH Care Co-ordinator

Responsible to: EHICH Lead GP

Accountable to: Operations Manager

Job Summary

As a Care Co-ordinator, you will work as part of the Enhanced Health in Care Homes team in Darlington, where you will play an administrative role in coordinating care planning and support for residents in CQC registered care homes . You will have responsibility of arranging and attending meetings of the Multi-disciplinary teams supporting residents in care homes. You will liaise closely with GPs, Practice staff, community nursing staff and other NHS professionals, acting as part of a wider multiagency integrated team.

Please note that this role is not a clinical role.

You will be organised, dedicated, people focused and enjoy working with a wide range of people. You will have good written and verbal communication skills and strong organisational and time management skills. As this is a new and evolving role, we are looking for highly motivated and proactive applicants who are flexible, keen to learn as part of a team and who will be committed to providing residents, carers and healthcare colleagues with high quality support.

Key Working Relationships

The post holder will be required to maintain constructive relationships with a broad range of internal and external stakeholders within and beyond the organisation. Key relationships will include:

Care Home Staff

Residents and relatives of care home residents

GPs and GP practice staff

Community Specialist Practitioners

Community Nursing Staff

Secondary care discharge teams

Responsibilities

To liaise with care home managers to identify those residents who would benefit from having a review.

To organize and attend regular meetings of Multi-disciplinary teams (MDTs) supporting each care home and the EHICH clinical team.

To ensure all residents received a comprehensive geriatric assessment

To ensure care plans are completed for each resident

To foster good communication between care home managers and all member of the MDT

To maintain and develop engagement with GPs, practice staff and community care staff.

To liaise with multi agencies to coordinate pathways of care for residents

To help residents manage their needs, answering their queries and supporting them to access primary care services

To ensure residents have good quality information to enable them to make choices about their care

To collect data on residents for recognised outcome measures. Ensure residents notes and care plans are updated to reflect any changes

Knowledge, Skills, and Experience Required:

Previous Primary Care, Care Homes or Frailty experience

Computer Literate

Effective interpersonal skills

Excellent communication skills both verbal and non-verbal

Specific requirements:

A satisfactory Disclosure and Barring check

Ability to travel between service sites

Qualifications:

NVQ Level 3

Good general education

Confidentiality:

Residents entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to residents and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to residents, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the company policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Equality and Diversity

The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, residents and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation or religion.

Health and Safety Responsibility

It is the responsibility of the individual to work in compliance with all current health and safety legislation and the Company Health & Safety Policy and to attend any training requirements both statutory and mandatory in line with the Companys legal responsibility to comply with the Health & Safety and Welfare at Work Act 1974.

Special Working Conditions

The post-holder is required to travel independently between care homes across the Network, and to attend meetings etc. hosted by other agencies.

Miscellaneous

Work as part of the team to seek feedback, continually improve the service and contribute to business planning.

Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.

Duties may vary from time to time, without changing the general character of the post or the level of responsibility.

General

This job description is intended as a guide to the principle duties and responsibilities for the post and should not be considered an exhaustive list. It is subject to change in line with future development of our services.

Person Specification

Qualifications

Essential

  • GCSE/NVQ level 2/3 or equivalent level of training

Experience

Essential

  • Communication and relationship building
  • Experience in health and social care
  • Experience of developing relationships with a wide variety of people
  • Working and delivering outcomes with determined timeframes

Desirable

  • Co-ordination of care from a variety of organisations
  • Experience of working with people with complex needs and various communication challenges

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Healthcare Darlington

Address

Forsyth House

20 Woodland Road

Darlington

County Durham

DL3 7PL


Employer's website

https://primaryhealthcaredarlington.co.uk/ (Opens in a new tab)

For help with your application, contact:

Sandra Giammattei

sandra.giammattei@nhs.net

01325952278

Date posted

28 June 2021

Pay scheme

Other

Salary

Negotiable

Contract

Permanent

Working pattern

Full-time

Reference number

U0016-21-0651

Job locations

Forsyth House

20 Woodland Road

Darlington

County Durham

DL3 7PL


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