Practice Operations Manager

Job description

Job responsibilities

Job Description

Job Title:

Practice Operation Manager

Responsible to:

Kathy Toppin Director of Operations

Responsible for:

All Practice Staff

Job Purpose:

To ensure the effective and efficient management of the Practice.

To provide day-to-day management of all staff within the Practice.

To develop and maintain individual and team performance.

To ensure the profitability and efficiency of the Practice, in line with NHS, partners and legislative guidelines.

To ensure compliance with all current health and safety and employment legislation.

Duties and Responsibilities

1.

Leadership and management of the Practice team and function as a whole

2.

Provide strategic management for the Practice to ensure an effective long term plan

3.

Continual review of Practice systems to ensure optimal delivery of patient services

4.

Overall responsibility for the HR function for all staff, including recruitment, retention, training and appraisals

5.

Develop and maintain effective communication between teams within the Practice to ensure a high standard of information flow within the Practice

6.

Ensure that all training, development and induction of all staff members are undertaken in line with Practice policies and procedures, ensuring ongoing reviews are undertaken

7.

Development, implementation and review of Practice policies and procedures

8.

Day to day financial management of the practice in liaison with Head Office

9.

Attendance and chair of Practice meetings, ensuring sharing of Practice development information

10.

Represent the Practice at external meetings with the MHCC, LCO, Primary Care Services, Local Authority and any other relevant organisations

11.

Overall responsibility for ensuring that buildings, services and facilities are effectively maintained

12.

Overall responsibility for Practice equipment maintenance, testing, repairs and security in line with legislative and insurance requirements

13.

To oversee the arrangements for locum cover within the Practice, including carrying out clearance procedures and organising information packs; making sure these have been undertaken prior to placement

14.

Work safely at all times in accordance with legislative requirements and Practice policies and procedures

15.

Promote and build relationships with local pharmacies, communities and schools

16.

Promote and increase practice list size

17.

Ensure the practice achieves maximum QOF points

18.

Ensure the practice is signed up and achieves standards and DES in line with local guidelines

19.

Any reasonable duties which may be requested from time-to-time

Person Specification

Qualifications

Essential

• Qualifications
• GCSE Mathematics C or above
• GCSE English C or above
• First Degree
• Full UK Driving Licence
• Experience
• Practical experience of general business management
• Practical experience of managing and motivating people
• Experience of strategic planning and development planning
• Practical experience of managing health and safety at work
• Skills
• Excellent communication skills (Written and Oral)
• IT skills
• Time Management and the ability to work to deadlines
• Negotiation and conflict management
• Analytical skills
• Problem solving skills
• Interpersonal skills
• Behaviours Essential
• Smart, polite and confident
• Planning and organising
• Performing under pressure
• Adaptability
• Using initiative
• Team working
• Self-motivated
• Flexibility
• Confidentiality

Desirable

• Membership of Professioanl Body
• ECDL European Computer Driving Licence or Equivalent
• Experience of managing change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northern Health GPPO Ltd

Address

Charlestown Health Centre

Charlestown Road

Manchester

M9 7ED

Employer's website

https://www.nhgppo.co.uk/ (Opens in a new tab)